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Journal : Ecopreneur : Jurnal Ekonomi dan Bisnis Islam

Significance Of Mobile Banking Services In Indonesia: Through The Impact Of Bca Syariah Customer Satisfaction And Loyalty Larasati, Pipit; Andni, Riyan; Fatchurrohman, M; Yasoa, Mohd Rushdan; Palupi, Nur Wulan Intan
Ecopreneur : Jurnal Ekonomi dan Bisnis Islam Vol. 5 No. 02 (2024): Ecopreneur : Jurnal Ekonomi dan Bisnis Islam
Publisher : Institute of Research and Community Service at Islamic University of Bunga Bangsa Cirebon

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Abstract

This study was conducted at IAIN Kudus. The purpose of this study is to ascertain how Indonesian BCA Syariah customers' loyalty and level of satisfaction affects their use of mobile banking services. In order to conduct this study, quantitative methods were used. Customers of BCA Syariah in Indonesia make up the population used in this study; 106 samples were collected as responders. employing purposive sampling, a non-probability sampling technique. Respondents to the questionnaires were given out in order to collect data for this study. Following the collection of the data, data analysis was done using SPSS tools to process the results of validity and reliability tests, classical assumption tests, and hypothesis testing. Based on the findings of the analysis that was done, this study demonstrates that. Based on the t test, satisfaction and loyalty variables partially influence m-bankin services. And based on the F test, the variables of satisfaction and loyalty jointly influence mobile banking services.
Co-Authors Afandi, Johan Afisa, Ulya Noor Ahmad Febrizan Akrom, Luqi Zidan Shofi Amalia, Eka Nurul Amelia Putri, Alya Rizka Anggraini, Devi Dwi Anggraini, Devy Dwi Anindya, Suxiang Anjelina, Novita Aqliya, Jauharotun Sholha Arief Hidayat Afendi, Arief Hidayat Aulia, Cholivatul Avinash, Buschhaus Ayumna, Frida Salma Azhari, Delbi Rizka Adik Azzahra, Lailatul Maulida Betania Kartika Muflih Bevoor, Bevoor Candra, Eki Choirun Nisa, Alfi Dhia R.A., Salsabila Dwi Nastrilia, Maula Dzuriyah, Tsaniyatul Farcha, Iddiya Fatchurrohman, M Fatmawati Fatmawati Fatmawati, Fatmawati Faza, Iqbal Faza, Muad Eka Fina, Nailil Ibadillah, M. Nashuikhul Inayah, Sania Hanim Iqbal Maulana Izah, Naili Jie, Lie Jixiong, Cai Johanna, Anne Kirom, Cihwanul Kunasari, Kunasari Larasati, Pipit Mafaticha, Anni Maulida Azzahra, Lailatul melani, Wiwik melani Muttaqin, Ibnu NA, Lailatin Nishfinur Nabila, Lana Nisrina Nafsi, Farichatun Naila Fitriana, Eka Nida, Rahma Sofia Nikmah, Zahrotun Nisa, Yasinta Khoirun Nur Aris Nur, Silva Maulida NURUL HIDAYAH Octaviana, Donna Laili Palupi, Nur Wulan Intan Puspa Anggrayni, Arnetha Putri, Resti Astuti Misatun Rahati, Yeni Ayu Rahma, Sukma Aulia Rahman, Akhlis Auliya Rasyida, Ana Mar’atur Rizka Ulima Qotrunnida Rizki Nur Wijayanti Rizkia, Reza Fitriana Rizqi, Salsa Bela Putri Rofianti, Devi Triana Sabila, Fatma Lailatus Sari, Putri Nabela Sintiya Sattar Sattar Sattar, Sattar Septiyanti, Dwi Sironi, Manuela Sri Mulyani Sufiana Noor Syukri Fathudin Achmad Widodo Vicky Mailani Widya Astuty Wardani, Dhias Pramudita Kusuma Wardani, Rina Umi Widyaningrum, Lina Xin, Derr Yasoa, Mohd Rushdan Yingxiang, Schunk Zhang Wei Zunita Zahrotur Rohmah