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All Journal JURNAL PENDIDIKAN TAMBUSAI YUME : Journal of Management Jurnal Review Pendidikan dan Pengajaran (JRPP) Dinasti International Journal of Education Management and Social Science Dinasti International Journal of Digital Business Management Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS) International Journal of Science and Society (IJSOC) Innovative: Journal Of Social Science Research Jurnal Penelitian Pendidikan Indonesia
Waskito, Saptono Kusdanu
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Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Public Health Social Sciences Other

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Journal : Dinasti International Journal of Education Management and Social Science

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The Effect of Transportation Supplier Performance, Loading and Unloading Performance, and Logistics Service Quality on Transportation Performance and Their Implications for the Operational Performance of Paket Pos Kilat Khusus at the Kendari Main Branch Office Nugroho, Adam; Listiani, Melia Eka; Waskito, Saptono Kusdanu
Dinasti International Journal of Education Management And Social Science Vol. 7 No. 1 (2025): Dinasti International Journal of Education Management and Social Science (Octob
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i1.5291

Abstract

This research analyzes the influence of transportation supplier performance, loading and unloading operations, and logistics service quality on transportation performance and their implications for operational performance of Special Express Parcel service at the Kendari Main Branch Office of PT Pos Indonesia. Using a quantitative approach with Structural Equation Modeling (SEM) based on Partial Least Squares (PLS) via SmartPLS software, data were collected from 142 respondents across various operational units. The research reveals that transportation supplier performance has the strongest impact on transportation performance (β = 0.580), followed by loading and unloading performance (β=0.496) and logistics service quality (β=0.089). The model explains 98.4% of transportation performance variance, demonstrating exceptional predictive capability. All hypotheses were statistically significant (p<0.05), with t-statistics exceeding the critical value of 1.977. However, transportation performance explains only 5.5% of operational logistics performance variance, suggesting additional influencing factors. The findings indicate persistent operational challenges at KCU Kendari, including 100% delayed truck arrivals (averaging 30 minutes 26 seconds), 12.02% misrouting in loading and unloading operations, and 29.30% unresolved customer complaints. The research recommends implementing integrated supplier management systems, investing in automated handling equipment, strengthening customer service processes, and deploying advanced fleet management technologies to achieve sustainable operational improvements and maintain competitive advantage in Indonesia's dynamic logistics industry.
The Influence of Digital Transformation, Logistics Transformation and Digital Literacy on Business Process Innovation and its Implications on Company Performance PT POS INDONESIA Sirait, Realyta; Waskito, Saptono Kusdanu; Lestiani, Melia Eka
Dinasti International Journal of Education Management And Social Science Vol. 7 No. 1 (2025): Dinasti International Journal of Education Management and Social Science (Octob
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i1.5359

Abstract

Transformation is a fundamental and comprehensive change in an entity, be it an individual, organization, system, or even an object, which results in different conditions. Transformation has been described by various names, digital transformation, logistics transformation and some also call it leadership transformation. COVID-19, which hit the world, has brought many changes to various business landscapes. In several business sectors this has become the starting point for transformation and PT POS Indonesia is also not free from this. The purpose of this study is to determine and analyze the implementation of digital transformation and logistics transformation that have been implemented by PT POS Indonesia. This research was conducted at the Head Office of PT POS Indonesia located at Jln Cilaki No. 73. This study uses a descriptive quantitative method involving 140 employees with a total population of 215, samples were obtained using the Slovin method with an error rate of 5%, employees work in the logistics courier business directorate and the business development and portfolio management directorate. Data collection was carried out by distributing questionnaires via google form to respondents. The results showed that the average value of each indicator was below 3,400, meeting the requirements for research. Digital transformation with an average value of 3.01, Logistics transformation with an average value of 3.04, Digital Literacy with an average value of 3.05, Business Process Innovation with an average value of 2.95, Company Performance with an average value of 3.27. Research proves that Digital Transformation, Logistics Transformation, and Digital Literacy have a positive and significant effect on Business Process Innovation. Business Process Innovation also has a positive and significant effect on Company Performance. In addition, Digital Transformation, Logistics Transformation and Digital Literacy have been proven to have a positive and significant direct effect on Company Performance. By utilizing technology, work processes in the Logistics sector will be increasingly assisted
Co-Authors Ahmad Rosadi Apriyanti, Chintya Damayanti, Mirza Azzahra Darfial Guslan Erna Mulyati Firdhaus, Saputra Aulia Hasahatan, Anuar Lestiani, Melia Eka Listiani, Melia Eka Maniah Muji Rahayu Nugroho, Adam Pinem, Septiana Angelika Pramudita, Aditia Sovia Ramalia, Desima Sirait, Realyta Sugiarta, Tata Wijaya, Vrannico Putra