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All Journal DINAMIKA DOTCOM Prosiding Seminar Nasional Teknoka Jurnal Teknik dan Science (JTS)
Yuli Maharetta Arianti
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Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Electrical & Electronics Engineering Engineering Industrial & Manufacturing Engineering

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Journal : DINAMIKA DOTCOM

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EVALUASI MATURITAS MANEJEMEN LAYANAN SISTEM INFORMASI APLIKASI OVO MENGGUNAKAN FRAMEWORK ITIL VERSI 3 Yuli Maharetta Arianti; Nani Mintarsih; Witari Aryunani
Dinamika Dotcom : Jurnal Pengembangan Manajemen Informatika dan Komputer DINAMIKA DOTCOM Vol. 13 No. 2 Tahun 2022
Publisher : Sekolah Tinggi Manajemen Informatika & Komputer PPKIA Pradya Paramita Malang

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ABSTRAK OVO is one of the products from an Indonesian start-up that is engaged in the digital wallet. This application has obtained permission from Bank Indonesia to be designated as a money manager in digital form since August 2017 [1]. Some service models that can take advantage of OVO are buying and selling transactions, transfers between users and investment services, insurance, which can be done using a mobile device with Android or iOS OS. Evaluation of OVO performance on a regular basis needs to be done to determine the performance of OVO products. The evaluation is carried out using the ITIL Framework in assessing the quality of services in the OVO Information System Service Management, so that it can become analytical data that can be used in decision making in the future. Kata kunci: itil, dompet digital, mobile, ovo
IMPLEMENTASI FRAMEWORK ITIL VERSI 3 PADA EVALUASI MATURITAS MANAJEMEN LAYANAN SISTEM INFORMASI MYTELKOMSEL Yuli Maharetta Arianti; Weda Adistianaya Dewa
Dinamika Dotcom : Jurnal Pengembangan Manajemen Informatika dan Komputer DINAMIKA DOTCOM Vol. 13 No. 2 Tahun 2022
Publisher : Sekolah Tinggi Manajemen Informatika & Komputer PPKIA Pradya Paramita Malang

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ABSTRAK Mytelkomsel is a smartphone-based application that is used to meet the needs of Telkomsel customers. Telkomsel is one of the largest cellular telecommunications operators in Indonesia. In the digital era like today, many people use smartphone technology in carrying out their activities. This study aims to determine the performance or quality of information system service management used in the MyTelkomsel application by comparing the level of information technology maturity in the current condition (Current Maturity) and the expected condition (Expected Maturity). The results of this study are gap analysis and recommendations that can be used as an alternative in making improvements to the quality of information technology services. This information technology audit uses the ITIL Version 3 framework. The data was obtained through observation in the form of an online questionnaire with a total of 50 respondents. The conclusion is that the average maturity level score is 3.83 and is included in the Managed and Measurable category with a gap of 0.2. The maturity level value of 3.83 can be defined as a system that can measure and monitor existing procedures so that they are easily handled if deviations occur, and also the processes in the company have been carried out properly and consistently. Kata Kunci : itil, mlsi, maturity level, gap, mytelkomsel.
Co-Authors Ami Wulandari Muhammad Fauzhan Nasril Nani Mintarsih Weda Adistianaya Dewa Witari Aryunani