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All Journal jurnal niara International Journal of Scientific Multidisciplinary Research (IJSMR) Gudang Jurnal Multidisiplin Ilmu MULTIPLE: Journal of Global and Multidisciplinary Journal of Governance and Public Administration Jembatan Hukum: Kajian Ilmu Hukum, Sosial dan Administrasi Negara Presidensial: Jurnal Hukum, Administrasi Negara, Dan Kebijakan Publik Demokrasi: Jurnal Riset Ilmu Hukum, Sosial dan Politik International Journal of Law, Crime and Justice An International Journal Tourism and Community Review Parlementer : Jurnal Studi Hukum Dan Administrasi Publik International Journal of Social Science and Humanity Wissen: Jurnal Ilmu Sosial dan Humaniora Konstitusi: Jurnal Hukum, Administrasi Publik, dan Ilmu Komunikasi Journal of Studies in Academic, Humanities, Research, and Innovation Aksi Kita: Jurnal Pengabdian Kepada Masyarakat Kajian Administrasi Publik dan ilmu Komunikasi Jurnal Ilmu Komunikasi, Administrasi Publik dan Kebijakan Negara Perspektif Administrasi Publik dan hukum Jurnal Hukum, Administrasi Publik dan Negara Studi Administrasi Publik dan ilmu Komunikasi Jurnal Pendidikan dan Sosial Humaniora International Journal of Social Welfare and Family Law
Sri Kamariyah
Unknown Affiliation
Religion Aerospace Engineering Arts Humanities Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Mechanical Engineering Public Health Social Sciences Other

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Journal : Jurnal Hukum, Administrasi Publik dan Negara

 1 
Inclusiveness of BUMDes Services through Service Quality Based on the SERVQUAL Model : Case Study in Daha Utara District Rusdi Rusdi; Ika Devi Pramudiana; Ferry Ramadhan; Sri Kamariyah
Jurnal Hukum, Administrasi Publik dan Negara Vol. 2 No. 4 (2025): Juli : Jurnal Hukum, Administrasi Publik dan Negara
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/hukum.v2i4.495

Abstract

Inclusive village development is a strategic priority in realizing the Sustainable Development Goals (SDGs), with Village-Owned Enterprises ( BUMDes ) as the driving force of the local economy. However, the participation of vulnerable groups—such as people with disabilities , the elderly, women, and the poor—is still limited in BUMDes services . This study aims to evaluate the quality of BUMDes services in Daha Utara District through the SERVQUAL (Service Quality) approach which includes five dimensions: tangibles , reliability , responsiveness , assurance , and empathy . The research method used is descriptive qualitative with a phenomenological approach . Data were collected through semi-structured interviews with three categories of participants: BUMDes managers , vulnerable groups, and community leaders. The results of the study indicate that physical facilities ( tangibles ) are not inclusive, service reliability is disrupted by limited human resources, and the assurance dimension has not been supported by ongoing training. Meanwhile, the responsiveness and empathy dimensions are relatively good interpersonally , but are not yet structured institutionally. The main obstacles identified are the lack of budget, lack of training, and the absence of a formal complaint mechanism. On the other hand, moral support from village managers and figures is a supporting factor for service transformation. This study concludes that improving the quality of inclusive services requires a transformative and participatory approach , including adaptive digitalization and active involvement of vulnerable groups in planning. These findings are expected to be the basis for making fairer and more responsive village development policies.
Potential and Contribution of Hotel Tax and Restaurant Tax to PAD : City of Surabaya Suparman Suparman; Aris Sunarya; Sarwani Sarwani; Sri Kamariyah
Jurnal Hukum, Administrasi Publik dan Negara Vol. 2 No. 5 (2025): September : Jurnal Hukum, Administrasi Publik dan Negara
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/hukum.v2i5.575

Abstract

This study explores the potential and contribution of hotel and restaurant taxes to Regional Original Revenue (PAD) in Surabaya, Indonesia. Using a qualitative descriptive approach, data were obtained from both primary and secondary sources. Primary data came from the Regional Government of Surabaya and the Regional Revenue Agency, while secondary data included academic literature, statistical reports, and regulatory documents. Data analysis employed McNabb’s (2002) framework, which consists of grouping information by relevant constructs, identifying interpretive bases, generating generalizations, testing alternative interpretations, and refining theory from case evidence.The findings reveal that the hotel and restaurant sectors in Surabaya possess considerable growth potential, supported by increasing investment, a steady rise in tourist arrivals, and the growing public interest in the property and culinary industries. Hotel taxes have contributed an average of 4.96% of PAD annually, while restaurant taxes contributed 8.06%, reflecting their critical role in strengthening local fiscal capacity. Revenue performance has been further enhanced by the implementation of a self-assessment tax system, improvements in taxpayer compliance, and supportive local economic infrastructure. Despite these positive contributions, several challenges remain. These include unregistered lodging facilities, limited enforcement mechanisms, and a shift in consumer demand toward smaller-scale hospitality businesses, which can reduce taxable capacity. Addressing these challenges requires optimizing the hospitality tax base, expanding tourism promotion, strengthening compliance monitoring, and advancing digital-based tax management systems to ensure efficiency and transparency. In conclusion, hotel and restaurant taxes play a vital role in ensuring Surabaya’s fiscal independence and financing public welfare initiatives. Strengthening governance and adopting adaptive policies are essential for maximizing their potential contribution to sustainable local development.
Policies of the Regional Government of Bangkalan Regency in Improving the Development of the Fisheries Sector in the Coastal Region Rosalina Mega Putri; Ika Devy Pramudiana; Aris Suryana; Sri Kamariyah
Jurnal Hukum, Administrasi Publik dan Negara Vol. 2 No. 2 (2025): Jurnal Hukum, Administrasi Publik dan Negara
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/hukum.v2i2.212

Abstract

This study aims to describe and analyze the policies of the Bangkalan Regency Regional Government in increasing development in the fisheries sector in coastal areas, as well as the supporting and inhibiting factors for development in the sector. Data collection techniques include interviews, observations, and documentation. Research informants are from the Bangkalan Regency Bappeda, the Bangkalan Regency Agriculture Office, the Bangkalan Regency Government in the field of development, and district and village offices. The data analysis technique uses the interactive model developed by Miles et al. (2014), namely data condensation, data presentation, and conclusion drawing. The results of the study show that the policies of the Bangkalan Regency Regional Government in increasing development in the fisheries sector in coastal areas have accommodated the interests of the community, especially in the fisheries sector, which touches all levels of society, so the development policies implemented run as planned. The process of communicating and delivering information about fisheries development policies, especially in coastal areas, is carried out through meetings between Muspika and the Fisheries Service, attended by all appointed employees to participate in socializing fisheries development policies. The efforts made by the Bangkalan Regency Regional Government in increasing development in the fisheries sector in coastal areas include utilizing fisheries experts to be involved in program implementation. The commitment of the Bangkalan Regency Regional Government in improving development in the fisheries sector in coastal areas is demonstrated by carrying out the agency's vision and mission, namely realizing the fisheries sector in Bangkalan Regency as a center for integrated fisheries economic growth and development with sustainable resource and fisheries management. The Bangkalan Regency Regional Government coordinates and cooperates with related parties in the implementation of the fisheries sector development policy. Supporting factors include institutional support in the form of donations and ideas from the community in planning, as well as support from the private sector and NGOs in community economic empowerment. Inhibiting factors include inadequate institutional facilities and infrastructure, the wide and separated target areas, and the community's mindset, which is still not responsive to development programs.
Co-Authors Agus Rianto Ahmad Fitroni Alfonsina Djitmau Anace Kambu Aris Sunarya Aris Suryana Bukhari Bukhari Dandy Patrija W Dandy Patrija Wirawan Desak Gede Suasridewi Dewi Nurkholilah Dimas Hasanudin Dionisius Jalung Eko Budianto Eny Haryati Fawaz Nurul Widad Farahani Fedianty Agustina Fedianty Augustinah fediantyaugustinah Feri Ramadhan Ferriswara, Dian Ferry Ramadhan Fiqi Nurman Gazali Frenky Egiazer Boimau Hadi Pranoto Hafids Sutatak Heydi Mayla Silvia Tumembow Himad Ali Ika Devi Pramudiana Ika Devy Pramudiana Ikhfal Halmaf Kholif Indah Novia Alfianita Kristyan Dwijo S Kristyan Dwijosusilo M. Roby Ashar Matias Muhi Ledjab Mikhael Maniley Moh. Ali Imron Mujarni Baraq Mursid Pangalima Muslimin Muslimin Nihayatus Sholicah Nihayatus Sholichah Nihayatus Sholihah Nomensen Yeheskel Singgir Nugroho Hadi Ichda Saputra Polrendyo Polrendyo Priyanto Priyanto Raditya Adi Kartika Rosalina Mega Putri Rusdi Rusdi Sanjaya Adi Sapto Pramono Sarwani Sarwani Sri Roekminiati Stanny Terianus Rumaseb suparman suparman SUTIKNO Suwoto Suwoto Suwoto Syapi’i Syapi’i Taufiq Hidayat Ulul Albab Widyawati Widyawati Widyawati Yosep Lasah Zainal Fatah