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Carmelia, Brigita Yvonne
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Social Sciences

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Journal : Jurnal Pariwisata Tourista

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Penerapan Kualitas Pelayanan Room Attendant pada Kepuasan Tamu di Hotel Montana Kota Malang Carmelia, Brigita Yvonne; Sopalatu, Hapsa; Setioko, Muhammad Danang
Jurnal Pariwisata Tourista Vol. 3 No. 1 (2023): June 2023
Publisher : University of Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/jt.v3i1.9528

Abstract

Hotel Montana is one of the hotels located in the center of Malang City, and is a popular accommodation for tourists. This study aims to determine and analyze the effect of room attendant service quality on guest satisfaction at Hotel Montana Malang City. Writing This research uses a quantitative method with a descriptive approach. The population in this study were all guests staying at the Hotel Malang, while the sample in this study was determined using the slovin formula. Data collection techniques in this study used a questionnaire (questionnaire) given to respondents. Data analysis techniques in this study used validity and reliability tests, simple linear regression tests and hypothesis testing. From the results of this study it can be concluded that service quality influences guest satisfaction staying at the Montana Hotel in Malang City intentions.
Co-Authors Setioko, Muhammad Danang Sopalatu, Hapsa