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All Journal Jurnal Teknik Industri Terintegrasi (JUTIN) Jurnal Senopati : Sustainability, Ergonomics, Optimization, and Application of Industrial Engineering Prosiding Seminar Nasional Pengabdian Kepada Masyarakat Jurnal Teknologi dan Manajemen Sistem Industri Ekliptika: Jurnal Inovasi Teknologi Berkelanjutan AJCD
Enik, Enik Sulistyowati
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Religion Agriculture, Biological Sciences & Forestry Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Education Energy Engineering Environmental Science Industrial & Manufacturing Engineering Mathematics Mechanical Engineering Nursing Public Health

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Journal : Jurnal Teknik Industri Terintegrasi (JUTIN)

 1 
Meningkatkan Kualitas Pelayanan Terhadap Kepuasan Pelanggan dengan Metode SERVQUAL di CV. Budidaya Jamur Sejati Zahro, Fatimatu; Riyana, Iis; Sulistyowati, Enik
Jurnal Teknik Industri Terintegrasi (JUTIN) Vol. 8 No. 3 (2025): July
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jutin.v8i3.45002

Abstract

To improve the quality of service towards customer satisfaction at CV.Budidaya Jamur Sejati using the SERVQUAL method. The study was conducted by distributing questionnaires to customers to measure their perceptions and expectations of the five dimensions of service quality, namely Tangibles, Reliability, Responsiveness, Assurance, and Empathy. The results of the analysis showed that there was a negative gap in all dimensions of SERVQUAL, indicating that the service provided had not fully met customer expectations. The Assurance dimension showed the largest gap, indicating a need for improvement in the aspect of guaranteeing professionalism and staff skills. While the Tangibles dimension had the smallest gap, but still required attention. It can be concluded that it is necessary to improve employee competence, accelerate physical facility repair services, increase empathy towards customers, and conduct periodic evaluations to improve customer satisfaction and strengthen the position of CV.Budidaya Jamur Sejati in the mushroom cultivation industry in Indonesia.
Pendekatan Metode Statistical Process Control (SPC) untuk Meminimalisir Defect Produk Plastik di PT. BCD Khozin, Achmad; Sulistyowati, Enik
Jurnal Teknik Industri Terintegrasi (JUTIN) Vol. 8 No. 3 (2025): July
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jutin.v8i3.46534

Abstract

Defective products are products that do not meet the quality specifications set by the company. The problem of defective products is very common in companies that produce goods, so it is important for companies to take steps to improve quality and reduce defects. Quality control is needed to reduce products that fall into the scrape category, which can result in losses. Analysis of defective products is carried out to find the cause, using quantitative statistical methods, namely Statistical Process Control (SPC). The highest type of defect data comes from torn plastic, followed by thin plastic, burnt plastic, melted plastic. Factors that affect product quality include machines, humans, materials, methods. Old machines can reduce productivity and cause defects. Human factors such as lack of operator concentration and hasty attitudes also affect defects. In addition, poor material quality and work methods that are not in accordance with procedures can cause problems in the production process. Companies need to improve the quality of raw materials and operator discipline to improve production results.
Analisis Peningkatan Kualitas Produk Beton Precast Menggunakan Metode Importance Performance Analysis di CV. XYZ Rahman, Muhammad Ainur; Sulistyowati, Enik; Baladraf , Thabed Tholib
Jurnal Teknik Industri Terintegrasi (JUTIN) Vol. 8 No. 3 (2025): July
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jutin.v8i3.46692

Abstract

The precast concrete industry plays a crucial role in construction, but construction companies often face challenges related to inconsistent product quality, resulting in a gap between customer expectations and actual performance. This study aims to analyze the quality attributes of precast concrete products from the customer's perspective and map improvement priorities using the Importance Performance Analysis (IPA) method. This study employs a descriptive quantitative approach using a survey method targeting 35 active customers selected through purposive sampling. The IPA analysis results indicate that surface visual quality is the top priority for improvement, as it falls within Quadrant I. This attribute is considered highly important by customers but its performance remains below expectations. Meanwhile, fundamental attributes such as material strength and dimensional accuracy have demonstrated good performance and should be maintained. Strategic recommendations for the company are to focus resource allocation on improving processes that influence product visual quality to significantly enhance customer satisfaction and trust.
Co-Authors Anurag Hazarika Arifatur Rosyidah Baladraf , Thabed Tholib Eprilia Putri Maulidyah, Rahman iis Riyana iisriyana Khofidatus Soliha Khoirotul Hikmah Khozin, Achmad Lukmandono M. Sholehuddin Maulidatul Masudha Maulidatul, Masudha Muhammad Mujiono Nur Azizah Nur Hamida NUR HAMIDAH Rahman, Muhammad Ainur Risma Rossidha Risma, Rossidha Riyana, Iis Rizky Stighfarrinata Samikshya Madhukullya Yuniar, Rahman Zahro, Fatimatu