Article Per Year (5 Year)
p-Index From 2020 - 2025
0.23
P-Index
This Author published in this journals
All Journal Jurnal Keuangan dan Bisnis
Claudia, Rania
Unknown Affiliation
Economics, Econometrics & Finance Social Sciences

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : Jurnal Keuangan dan Bisnis

 1 
PENGARUH SERVICE QUALITY TERHADAP CUSTOMER SATISFACTION DAN DAMPAKNYA PADA REUSE INTENTION BUS PARIWISATA DI KOTA SURABAYA Zinedine, Jonathan; Claudia, Rania; Remiasa, Marcus
Jurnal Keuangan dan Bisnis Vol. 21 No. 2 (2023): Jurnal Keuangan Dan Bisnis Volume 21 Nomor 2 Oktober 2023
Publisher : Catholic University Musi Charitas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32524/jkb.v21i2.948

Abstract

This research is conducted to examine the influence of Service Quality and Customer Satisfaction on Reuse Intention on Tourism Bus in the City of Surabaya (Study on: Surabaya Heritage Track Bus). The questionnaire is distributed to 92 respondents that lived in Surabaya and Outside Surabaya and have used Surabaya Heritage Track Bus more than once. The type of research is casual research that using Partial Least Square analysis method - Structural Equation Model (PLS-SEM). The result shows that Service Quality has a significant effect on Customer Satisfaction, and Customer Satisfaction has a significant effect on Reuse Intention. Meanwhile, Customer Satisfaction has a mediating role from Service Quality to Reuse Intention.
Co-Authors Marcus Remiasa Zinedine, Jonathan