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Sari Lubis, Kartika
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Economics, Econometrics & Finance

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Analysis of the Principles of Accountability and Transparency in the Management of School Operational Assistance Funds in SDN 117865 Afd. IV Perk. Berangir Indrayani, Neni; Sari Lubis, Kartika
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 6 No 3 (2023): Sharia Economics
Publisher : Sharia Economics Department Universitas KH. Abdul Chalim, Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v6i3.3501

Abstract

The purpose of the research that has been carried out is to analyze the application of the principles of transparency and accountability in the preparation of BOS funds in SD Negeri 117865 Afd. IV Perk. Berangir, whose analysis supports the use of media in conveying information to the public. This study uses a qualitative approach method with a descriptive analysis method which is in accordance with the facts through a special study research design. In collecting the required data using data collection techniques such as observation, interviews, documentation, data condensation, data presentation, and data verification. Testing the validity of the data uses the credibility of transparency and accountability which involves all components including the school committee as the student’s guardian representative. In all management of School Operational Assistance (BOS) funds and responsibility for all activities that use BOS funds which are a source of education unit finance to the community by using the media in informing educational unit financial data both directly and indirectly, as well as increasing community participation which is the impact of implementing transparency and accountability.
Analysis of Service Quality on Customer Satisfaction in the Micro KUR Loan Program at Pegadaian UPC Delitua Office Tirsah, Fadhila; Sari Lubis, Kartika
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 6 No 3 (2023): Sharia Economics
Publisher : Sharia Economics Department Universitas KH. Abdul Chalim, Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v6i3.3612

Abstract

This study aims to examine the impact of service quality on customer satisfaction in the Micro KUR loan program at Pegadaian UPC Delitua Office with a qualitative approach. Through in-depth interviews with 20 customers who have taken advantage of the Micro KUR Loan program at the office, this study identified aspects of service quality that affect customer satisfaction. The results of the analysis show that service quality has an important role in influencing customer satisfaction with the Micro KUR Loan program at Pegadaian UPC Delitua Office. Staff responsiveness, clarity of information, ease of process, and customer trust in Pegadaian were identified as the main factors affecting customer satisfaction. This research emphasizes the importance of improving service quality by companies to ensure a higher level of customer satisfaction in using the Micro KUR Loan program. In addition, emotional factors such as warmth and familiarity in interactions between customers and employees also have a significant contribution to customer satisfaction.
Co-Authors Indrayani, Neni Tirsah, Fadhila