Article Per Year (5 Year)
p-Index From 2020 - 2025
0.23
P-Index
This Author published in this journals
All Journal SEMINAR TEKNOLOGI MAJALENGKA (STIMA)
Susandi , Dony
Unknown Affiliation
Computer Science & IT Control & Systems Engineering Industrial & Manufacturing Engineering Mechanical Engineering Transportation

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : SEMINAR TEKNOLOGI MAJALENGKA (STIMA)

 1 
PERANCANGAN APLIKASI PENGUKURAN PELAYANAN KEPUASAN MASYARAKAT PADA DINAS KOMUNIKASI DAN INFORMATIKA KABUPATEN MAJALENGKA BERBASIS WEB Sumantri , Lugi; Susandi , Dony
SEMINAR TEKNOLOGI MAJALENGKA (STIMA) Vol 9 (2025): Seminar Teknologi Majalengka (STIMA) 9.0 Tahun 2025
Publisher : Universitas Majalengka

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to design a web-based application for measuring public satisfaction with services at the Department of Communication and Informatics of Majalengka Regency. The background of this research is the absence of a structured system to measure and analyze the level of public satisfaction with public services, which limits community access and participation in providing feedback. The method used is the Rational Unified Process (RUP), which includes the stages of inception, elaboration, construction, and transition. The result of this research is a web-based application that enables the public to directly provide assessments of the services received, while the Department of Communication and Informatics can monitor survey results as a benchmark for improving service quality. The conclusion of this study is that the developed system is able to assist the public in submitting evaluations and facilitate the agency in managing satisfaction data, thereby enhancing transparency and the quality of public services.
Co-Authors Sumantri , Lugi