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All Journal EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis Jurnal Pengabdian Masyarakat Bumi Raflesia Jurnal Ekonomi, Manajemen, Akuntansi dan Keuangan Journal of Indonesian Management Jurnal Ekonomi, Manajemen, Bisnis dan Akuntansi Review Jurnal Fokus Manajemen Jurnal Multidisiplin Dehasen (MUDE) Jurnal Akuntansi, Manajemen Dan Ekonomi Islam (JAM-EKIS) Jurnal Akuntansi, Manajemen dan Bisnis Digital SENGKUNI Journal (Social Science and Humanities Studies) Jurnal Administrasi Bisnis Nusantara
Siti Hanila
Universitas Dehasen Bengkulu
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Journal : Jurnal Ekonomi, Manajemen, Akuntansi dan Keuangan

 1 
THE RELATIONSHIP OF SERVICE QUALITY WITH CUSTOMER LOYALTY AT AMARIS HOTEL BENGKULU CITY Marita Vriscilla Putri; Karona Cahya Susena; Siti Hanila
Jurnal Ekonomi, Manajemen, Akuntansi dan Keuangan Vol. 1 No. 1 (2020): JANUARI
Publisher : Penerbit ADM

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Abstract

The purpose of this study was to determine the relationship between service quality and customer loyalty at Amaris Hotel, Bengkulu City. The sample in this study amounted to 75 people Amaris Hotel Bengkulu customers who came to stay at Amaris Hotel, Bengkulu City. Data collection using questionnaires and analytical methods used are Spearman rank correlation and hypothesis testing. The results of rank spearman correlation show a very strong relationship between service and customer loyalty of Amaris City of Bengkulu City with a correlation value of 0.853. This shows that there is a very strong correlation between service and customer loyalty at Amaris Hotel, Bengkulu City. The better service will increase the level of customer loyalty at Amaris Hotel, Bengkulu City. Hypothesis testing results of tcount are greater than t table (13,974> 1,666) meaning that service has a significant relationship with customer loyalty at Amaris Hotel, Bengkulu City. This explains that there is a close relationship between service and customer loyalty, if the services provided by employees of the Amaris Hotel in the City of Bengkulu, visitors will feel satisfied and stay loyal to stay at Amaris Hotel, Bengkulu City.
SERVICE QUALITY ANALYSIS IN CV. KEMALA AMAN FINANCE (KAF) BENGKULU CITY Desi Ratnasari; Sulisti Afriani; Siti Hanila
Jurnal Ekonomi, Manajemen, Akuntansi dan Keuangan Vol. 1 No. 4 (2020): OKTOBER
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This study aims to analyze the quality of service on CV. Kemala Aman Finance (KAF) of Bengkulu city which is analyzed using Importance-Performance Analysis (IPA) method. The company focuses on a private institution engaged in micro Finance credit services engaged in the offering of capital services that has been established in 2011 until now. Based on the characteristics of the study obtained research samples as many as 112 respondents using the total sampling method. This type of research is descriptive research with quantitative approach by disseminating questionnaires. The results of the study obtained the quality of services provided by CV. Kemala Aman Finance (KAF) Bengkulu city of 5 dimensions falls into the category of quite satisfactory. With the score obtained by all dimensions are Tangible (85.07), Reliability (84.24), Responsiveness (83.41), Assurance (82.78), Empathy (83.20) with the highest score of 85.07 on tangible.
Marketing Strategy Analysis Of Arco Azka Manna Kitchen Msmes, Bengkulu Selatan Devi Arsianti; Siti Hanila; Eska Prima Monique Damarsiwi
Jurnal Ekonomi, Manajemen, Akuntansi dan Keuangan Vol. 2 No. 3 (2021): JULI
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Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/emak.v2i3.91

Abstract

Pursuant to result of calculation of internal factor and strategy ekternal marketing of UMKM Snack Kitchen of Arco Azka got by co-ordinate value for kuadran analyse internal SWOT score wight ( 5,62) and score wight of eksternal ( 5,77). Pursuant to each calculation of kuadran above indicating that biggest value reside in at SO kuadran that is 6,72. The value obtained from calculation of strength score and opportunity score, where company maximize internal strength which owned by an company by exploiting existing opportunity. Kuadran analyse SWOT applying of strategy marketing of UMKM Snack Kitchen of Arco Azka show its position reside in at I kuadran, that strategy the yielded is strategy of SO, that is organization have the power of and opportunity where organization in a state of settled and prima. Conducive organization to continue to ekspansi, enlarging growth and reach for progress maximally. compatible strategy is (penetration of market and development of market) and product development in this time, is so that diversified by konsentrik can lessen risk related to narrow;tight product lini.
An Analysis of the Effect of Employee’s Additional Income (TPP) and Work Ability on the Performance of the Civil Servants (ASN) at Regional Secretary of Central Bengkulu Regency Cici Handika Dewi S; Siti Hanila; Nirta Vera Yustanti
Jurnal Ekonomi, Manajemen, Akuntansi dan Keuangan Vol. 2 No. 3 (2021): JULI
Publisher : Penerbit ADM

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/emak.v2i3.107

Abstract

The importance of performance for ASN in government agencies is to achieve the goals that have been set as a whole, especially carrying out activities that are to improve and improve the welfare of the people in general. ASN performance is influenced by many factors including incentives in the form of Employee’s Additional Income (TPP) and ASN work ability itself. Incentives in this case in the form of TPP are factors that encourage ASN to work constructively according to institutional rules and become a stimulus that encourages ASN to work optimally for the institution. The purpose of this study was to determine the effect of Employee’s Additional Income (TPP) on the performance of the civil servants (ASN) at the Regional Secretary of Central Bengkulu Regency, to determine the effect of work ability on the performance of the civil servants (ASN) at the Regional Secretary of Central Bengkulu Regency and to determine the effect of Employee’s Additional Income (TPP) and work ability affect the performance of the civil servants (ASN) at the Regional Secretary of Central Bengkulu Regency. This study used a quantitative descriptive method where the sampling technique used was total sampling. So the number of samples in this study was 102 samples. In proving and analyzing data; validity, reliability, classical assumption test, multiple linear regression test and f test and t test were used. The test results show that 1) Employee’s Additional Income (TPP) and work ability together have an effect on employee’s performance. Regional Secretary of Central Bengkulu Regency with a significant value of 0.000. 2) Employee’s Additional Income (TPP) has a positive and significant effect on employee performance at the Regional Secretary of Central Bengkulu Regency, because the significant value is 0.000. 3) Work ability has a positive and significant effect on employee performance at the Regional Secretary of Central Bengkulu Regency, with a significant value of 0.001. Meanwhile, the percentage contribution of the influence of Employee’s Additional Income (TPP) and work ability on employee performance at the Regional Secretary of Central Bengkulu Regency was of 40.9%.
Effect of Motivation, Training and Compensation on Employee Performance at PT. Wahyu Septyan Bengkulu Sandi Anugrah Hidayah; Siti Hanila; Rina Trisna Yanti
Jurnal Ekonomi, Manajemen, Akuntansi dan Keuangan Vol. 2 No. 4 (2021): OKTOBER
Publisher : Penerbit ADM

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/emak.v2i4.180

Abstract

This study aims to determine the effect of motivation, training and compensation on employee performance at PT. Wahyu Septyan Bengkulu. The sample in this study were 60 employees of PT. Wahyu Septyan Bengkulu. The data were collected using a questionnaire and the method of analysis used was the rank spearman and the t test.The results of the Spearman rank analysis show that there is a significant influence of motivation (X1) on employee performance (Y) with the value of rho (ρ) = 0.631 in the criteria from 0.60 to 0.799 (strong), there is a significant effect of training (X2) on employee performance ( Y) with the value of rho (ρ) count = 0.687 in the criteria 0.60-0.799 (strong) and there is a significant effect of Compensation (X3) on employee performance (Y) with the value of rho (ρ) count = 0.678 in the criteria 0.60- 0.799 (strong). The results of the t test prove that there is a significant effect of motivation (X1) on employee performance (Y). It is known that the t value is 6,190 and this value shows that t is greater than t table (6,190> 1,671), there is a significant effect of training ( X2) on employee performance (Y), it is known that the t value is 7.192 and this value shows the t count is greater than the t table (7.192> 1.671) and there is a significant effect of compensation (X3) on employee performance (Y). t count is 7,017 and this value shows t count is bigger than t table (7,017> 1,671).
The Influence of Service Quality and Facilities with Pertamina Gas Station Consumer Satisfaction 21,385.08. Manna City, South Bengkulu Regency Pegi Ade Putra; Siti Hanilah; Eska Prima Monique Damarsiwi
Jurnal Ekonomi, Manajemen, Akuntansi dan Keuangan Vol. 3 No. 4 (2022): Oktober
Publisher : Penerbit ADM

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/emak.v3i4.770

Abstract

This revolution era of oil fuel ( BBM) represent requirement of whole world society. Oil fuel not again bizzare goods because without existence of oil fuel hence entire/all activity and production will be burdened by for example motor and car can be run with existence of oil. Target [done/conducted] by this research is to know influence of[is quality of facility and service to satisfaction of consumer exist in SPBU 21.385.08 Town Paradise fruit Sub-Province of Bengkulu south. In this research of used sampel counted 120 people by using method of purvosive sampling with the meaning taken at random which is coincidence come to SPBU buy oil fuel. Result of got research by using meotde analyse doubled linear regression [is] the quality of facility and service have an effect on signifikan to satisfaction of consumer that is both variable of x its value of him 0,000. Base decision making if variable of signifikansi less than 0,005 hence expressed to have an effect on Value of VIF and of Tolerance both [of] variable of[is quality of facility and service both of the same value of VIF below/under 10 and tolerance above 1,0. Inferential that quality of is same facility and service - is same do not have symptom of multikolonearitas. From result of enumeration by using SPSS can know by coefficient value of determinasi of R is 0,843 so that R square equal to 0,711. Matter this means that Variable value of X have an effect on to variable ( Y) equal to 71,1 % while the rest 28,9 % influenced by other variable which do not check in this research
The Effect of Work From Home (WFH) and the Work Environment During the Covid-19 Pandemic on ASN Work Productivity at the Bengkulu Province P3ppkb Office (Empirical Study on Manufacturing Companies Listed on the Indonesia Stock Exchange for the 20218-2020 Gempo Priharto; Nia Indriasari; Siti Hanila
Jurnal Ekonomi, Manajemen, Akuntansi dan Keuangan Vol. 3 No. 4 (2022): Oktober
Publisher : Penerbit ADM

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/emak.v3i4.838

Abstract

The purpose of this study was to determine the work from home and work environment during the Covid-19 pandemic on the work productivity of ASN at the P3APPKB Office of Bengkulu Province. The population in this study amounted to 80 ASN with a saturated sampling technique, where all members of the population were sampled. Work From Home (X1) had a positive and significant effect on Productivity during the COVID-19 Pandemic Period ASN Work at the P3APPKB Office of Bengkulu Province. This can be seen from the significant Work From Home (X1) 0.012 < 0.05 and the value of t table = t (a/2 ;nk-1) = t (0.025 ; 77 = 1.994 means the value of tcount is greater than ttable 2.574 > 1.994 then H0 rejected and H1 accepted. Work Environment Variable (X2) had a positive and significant effect on Productivity during the COVID-19 Pandemic Period of ASN Work at the Bengkulu Province P3APPKB Office. 0.124 > 0.05 and value tcount = t (a/2 ;nk-1) = t (0.025; 77 = 1.994 means the value of tcount is greater than ttable 1.555 < 1.994 then H0 is rejected and H1 is accepted. Test F: F table = F (k;nk) =F (2;80-2;78 + 3, 11. it can be seen that the value of Fcount is 4.996 with the value of Ftable is 3.11 so that the value of Fcount and Ftable or 4.996 > 3.11, and a significant level of 0.009 < 0.05 then H0 is rejected and H3 is accepted, it can be concluded that the Work Form Home variable (X1 ) and the Work Environment (X2) simultaneously affect productivity during the COVID-19 Pandemik Period of ASN Work at the P3APPKB Office of Province B engkulu. By using multiple linear regression and the results of the study indicate that there is an effect of the variable Work From Home (X1) and the work environment (X2) partially influencing the work productivity of ASN in the P3APPKB Office of Bengkulu Province. Work From Home (X1) and Work Environment (X2) Simultaneous effect on productivity (Y) is 92%.
Co-Authors ', Darmawansyah Abdul Rahman Ade Herlena Ahmad Soleh Alpin Alpin Andriyani Prawitasari Cici Handika Dewi S Deko Agenty Putra Desi Ratnasari Devi Arsianti Dita Winastia Putri Eko Sumartono, Eko Eska Prima Monique Eska Prima Monique Damarsiwi Gempo Priharto Hilen Albert Indah Laini Julianti Br. Hutagaol Karona Cahya Susena, Karona Cahya M, Mujiono Marita Vriscilla Putri Neri Susanti Nia Indriasari Nirta Vera Yustanti Nova Anggraini Parwito Pegi Ade Putra Putra Kurniawan Utama Rahmad Hidayat Rina Romanda Sari Rina Trisna Yanti Sandi Anugrah Hidayah Sri Handayani Sri Narti Sulisti Afriani Tanti Harlena Yesi Indian Ariska Yesi Indiana Riska Yudi Irawan Abi Yun Fitriano Zahrah Indah Ferina