ANALISIS KUALITAS PELAYANAN DENGAN METODE INTERPRETIVE STRUCTURE MODELLING (ISM) – MATRIX OF CROSS IMPACT MULTIPLICATION APPLIED TO A CLASSIFICATION (MICMAC) (STUDI KASUS: PT. SINOTIF INDONESIA) (Program Studi Teknik Industri, Fakultas Teknik, Universitas Diponegoro, 2023)