E-Jurnal Manajemen Universitas Udayana
Vol 3 No 10 (2014)

Pengaruh Usia, Tingkat Pendapatan dan Kepribadian Pada Perilaku Keluhan Konsumen

Andri Chandra (Unknown)
I Made Jatra (Unknown)

Article Info

Publish Date
10 Oct 2014

Abstract

The growing numbers of providers consumers from year to year has increased dramatically. Companies usually considered consumer complaints as an important indicator to measure consumer satisfaction. The goal is to determine the influence of age, income level amd personality of the XL’s consumer complaint behavior. The results of the study was to obtain a positive and significant influence among age, income level and personality of the consumer complaint behavior. XL’s providers add point of service by opening a branch office in small towns to maximize service

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Journal Info
E-Jurnal Manajemen Universitas Udayana
Website

Abbrev

Manajemen

Publisher

Universitas Udayana

Subject

Decision Sciences, Operations Research & Management

Description

E-Jurnal Manajemen (ISSN 2302-8912) aims to serve as a medium of information and exchange of scientific articles between teaching staff, alumni, students, practitioners and observers of science in accounting and business. E-Jurnal Manajemen editor receives scientific articles business strategy and ...