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Erna Andajani
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INDONESIA
MABIS: Manajemen dan Bisnis
Published by Universitas Surabaya
ISSN : 14123789     EISSN : 24771783     DOI : http://dx.doi.org/10.24123
Core Subject : Economy, Social,
Economics, Econometrics & Finance Social Sciences
Manajemen & Bisnis (MABIS) is an open access journal with ISSN 1412-3789 and e-ISSN 2477-1783. The editorial board invites authors and experts to publish and share their ideas through scientific and empirical research in the field of Management and Business. The major objective of the publication is to improve theories, concepts, and practices in the field of management and business. The dissemination of research will enable young researchers, and practitioners to present and share their scientific empirical findings. We are going to be a bridge between theories and practices in management and business.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 6 Documents
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Search results for , issue "Vol 20, No 2 (2021): SEPTEMBER 2021" : 6 Documents clear
CEO characteristics and earnings management: evidence from Indonesia Ameila Ameila; Rizky Eriandani
Journal of Management and Business Vol 20, No 2 (2021): SEPTEMBER 2021
Publisher : Department of Management - Faculty of Business and Economics. Universitas Surabaya.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24123/jmb.v20i2.517

Abstract

The CEO has an important role as a decision maker in the company and is responsible for the company's performance. This study was conducted to measure the effect of CEO on earnings management in 495 samples of non-financial companies listed on the Indonesia Stock Exchange in 2017-2019 using panel regression analysis with classical assumption testing. The results of panel regression examiners show that there is no significant effect between female CEOs and CEO turnover on earnings management proxies with discretionary accruals. Meanwhile, CEO tenure and company size show a significant negative relationship with earnings management. On the other hand, leverage and return on assets have a significant positive effect on earnings management. In addition, there is no significant influence between company age and Market to Book ratio on earnings management.
Information analysis of online collaborative company review Timothy Rey Laheba; The Jin Ai
Journal of Management and Business Vol 20, No 2 (2021): SEPTEMBER 2021
Publisher : Department of Management - Faculty of Business and Economics. Universitas Surabaya.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24123/jmb.v20i2.534

Abstract

In this era of industry 4.0, the role of technology is getting bigger and broader in the industry. This technology has changed some of the old habits and paradigms in the relationship between companies and job seekers. One of the changes currently occurring is that job seekers can find information related to a company through an online collaborative company review which can be found easily on the employment website. This study aims to determine what information job seekers consider essential from an online collaborative review of a company. Data from the 203 millennial generations in Indonesia were collected. The study results found that the most sought-after variable from an online collaborative company review was Basic salary exposition, followed by Job description. The following variable is Work-life balance or working condition, followed by the Company profile variable, Benefits and incentives, Positive things about a company, and negative things about a company.
The effect of work engagement on nursing caring behavior with burnout as intervening variables (study of nurses at Datoe Binangkang Lolak Regional General Hospital) Firda Mokodongan; Heru Kurnianto Tjahjono; Nuryakin Nuryakin
Journal of Management and Business Vol 20, No 2 (2021): SEPTEMBER 2021
Publisher : Department of Management - Faculty of Business and Economics. Universitas Surabaya.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24123/jmb.v20i2.496

Abstract

Nurse caring behavior is the core of nursing where nurses must be respectful and responsive to patient preferences, values and needs. Caring behavior is influenced by several factors, including workload, lack of time, and burnout. A nurse with a high tendency to burnout will experience loss of motivation, burnout and affect work professionalism, especially on the caring behavior of nurses to patients. This study aims to analyze the effect of work engagement on nurses' caring behavior with burnout as an intervening variable. This research used quantitative with cross sectional approach. The number of samples in this study amounted to 74 nurses. The sampling technique used in this study was purposive sampling. The research instrument used was a questionnaire. The analysis used is path analysis. The result of statistical test of work engagement variable with burnout on nurses has a significant effect in a negative direction. In addition, work engagement with nurses' caring behavior has a significant effect in a positive direction. Meanwhile, burnout with nurse caring behavior has a significant effect in a negative direction. The sobel test results show the effect of work engagement on nurses' caring behavior with burnout as an intervening variable.
The significance of service quality on customer loyalty with corporate image and customer satisfaction as mediators Maria Aletta Dei Hariyanto; Dudi Anandya
Journal of Management and Business Vol 20, No 2 (2021): SEPTEMBER 2021
Publisher : Department of Management - Faculty of Business and Economics. Universitas Surabaya.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24123/jmb.v20i2.541

Abstract

This study seeks to reveal the effect of service quality on customer loyalty mediated by corporate image and customer satisfaction at restaurant X in Surabaya. Data were collected using a questionnaire for each variable, on 150 subjects with the characteristics of a minimum age of 19 years, and a minimum education of senior high school. Data were collected and analyzed using the SEM method with the help of SPSS AMOS 21 software. The results showed that service quality has an influence on customer satisfaction, through corporate image, which in turn affect customer loyalty. Corporate image mediator is fully functional because there is no direct relationship between service quality and customer satisfaction. This shows that consumers feel satisfied not directly caused by service quality, but good service quality form a positive corporate image which then make consumers feel satisfied, ultimately affecting loyalty.
Indonesian banking performance based on BUKU Juliana Kadang; Surayya Surayya; Muh. Fasial
Journal of Management and Business Vol 20, No 2 (2021): SEPTEMBER 2021
Publisher : Department of Management - Faculty of Business and Economics. Universitas Surabaya.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24123/jmb.v20i2.508

Abstract

The improvement in the performance of Indonesian banking when the global economy is being hit by uncertainty is one of the best achievements. Acquiring profitability is accompanied by an increase in efficiency in using available resources to gain profit. This study aims to measure and analyze the performance of Indonesian banking based on Profit Efficiency. Profit Efficiency of a bank is analysed based on BUKU (Bank Umum Kelompok Usaha). The profit Efficiency is measured using the Sthocastic Frontier Analysis (SFA) Frontier 4.1 with the translog model of Alternative Profit Efficiency. The input variables used are: labor costs, physical capital costs and interest costs. The output variable used is the amount of credit and the amount of other productive assets. The model equation used is the Bank Activity Approach. The total sample was 19 commercial banks listed on the Indonesia Stock Exchange (IDX) and had financial reports from the year of 2010 to 2019. The results of banking Profit Efficiency measurement based on BUKU conclude that BUKU 2 indicated that each bank’s Profit Efficiency tends to be increasingly inefficient. BUKU 3 of profit efficiency of banks tends to be more efficient. BUKU 4 shows that banks in this group of Profit efficiency are increasingly efficient. This means that the greater the bank’s core capital, the more efficient it is in generating profits.
Customer experience perspective in majapahit house management in Bejijong Village, Mojokerto Christanto, Gunawan; Andajani, Erna
Journal of Management and Business Vol 20, No 2 (2021): SEPTEMBER 2021
Publisher : Department of Management - Faculty of Business and Economics. Universitas Surabaya.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24123/jmb.v20i2.524

Abstract

This study aims to explore the perspective of customer experience in managing Majapahit House in Bejijong Village by explaining the phenomena that are being the questions of the study. Then to explain the phenomena that occur, this study uses a qualitative method with a phenomenological paradigm. The results of this study indicate the views of managers and tourists towards activities that refer to three conditions: before, during the service delivery process and the service has been provided. This research is useful for business managers, especially related to the field of tourism to see the importance of managing customer experience.

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