cover
Article Per Year (5 Year)
All
Home Page
OAI Link
Editorial Team
Contact
Reviewer
Google Scholar
Contact Name
I Wayan Agus Anggayana
Contact Email
lppmakmapindo@gmail.com
Phone
+628563855763
Journal Mail Official
lppmakmapindo@gmail.com
Editorial Address
Jl. Kubu Gn. Br. Tegal Jaya, Dalung, Kec. Kuta Utara, Mangupura - Badung, Bali 80361
Location
Unknown,
Unknown
INDONESIA
Jurnal Manajemen Pelayanan Hotel
  • manajemen_pelayanan_hotel
  • Website
Published by Akademi Komunitas Manajemen Perhotelan Indonesia
ISSN : 26145510     EISSN : 26558173     DOI : 10.37484
Core Subject : Education, Social,
Social Sciences Other
Jurnal Manajemen Pelayanan Hotel (JMPH) is a journal that publishes results of tourism and hotel studies researches. All articles in JMPH have passed reviewing process by peer reviewers and edited by editors. JMPH is published by Akademi Komunitas Manajemen Perhotelan Indonesia twice a year, June and December.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Tourism, Leisure and Hospitality Management
Articles 30 Documents
 1   2   3 
Search results for , issue "Vol 7 No 1 (2023): Jurnal Manajemen Pelayanan Hotel" : 30 Documents clear
The Development of Pengempu Waterfall Cau Belayu Tabanan as One of Natural Objects Tourism in Tabanan Bali Nita Kristiana Putri, Komang Shintiya
Jurnal Manajemen Pelayanan Hotel Vol 7 No 1 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070128

Abstract

Pengempu Waterfall is one of the tourist attractions located in Cau Belayu Tourism Village, which is currently a tourist location that is busy being visited by local and foreign tourists. The purpose of this research is to describe the tourism potential of the Pengempu Waterfall and analyze the strategy for developing the attractiveness of the Pengempu Waterfall as a natural tourism in Cau Belayu Village. Data collection techniques used were observation, interviews, documentation and SWOT analysis to describe tourism potential and to formulate a tourism development strategy for Pengempu Waterfall. The data analysis technique used is the SWOT analysis technique, namely analyzing internal factors (strengths and weaknesses) and external factors (opportunities and threats) with the help of the SWOT matrix. The results of this study are that the strategy used in developing the Pengempu Waterfall as a natural tourism in Cau Belayu Tourism Village is the potential of 4 A, (attraction, amenity, accessibility and ancillary), with the role of stakeholders helping the development of tourism in Pengempu Waterfall using the SWOT strategy namely strengths, weaknesses, opportunities and threats. Keywords: Development Strategy, Tourism Potential, SWOT Analysis
The Effect of Communication, Work Discipline and Work Environment on Employee Performance at Hotel Imani Kuta Bali Hedy Wartana, I Made; Eli Sumerta, I Ketut
Jurnal Manajemen Pelayanan Hotel Vol 7 No 1 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070119

Abstract

The tourism industry is one of the economic supports of the Indonesian state, especially Bali. The tourism industry sector provides many opportunities to improve the economy of the Balinese people. In this regard, it is very important to manage and develop optimally in the tourism sector. Bali has its own charm both because of its culture, customs and natural wealth so that tourists make Bali as one of the tourist destinations. To provide comfort and security while tourists are on vacation in Bali, one of the hotels in the Kuta area, namely Hotel Imani provides the best facilities This research was conducted at Hotel Imani Kuta Bali with a sample of 48 employees. The sampling technique in this study was to use the census method or saturated sampling. Data collection with the distribution of questionnaires using a likert scale with a score of 1-5. The data analysis technique used in this study is a multiple linear regression analysis technique with the Statistical Package Social Science (SPSS) version 24.0 test. The results of this study show that Communication (X1) has a positive and significant effect on Employee Performance (Y) at Hotel Imani Kuta Bali. Work Discipline (X2) has a positive and significant effect on Employee Performance (Y) at Hotel Imani Kuta Bali. The work environment has a positive and significant influence on Employee Performance (Y) at Hotel Imani Kuta Bali. The contribution of the large influence of communication, work discipline and work environment in influencing employee performance at Hotel Imani Kuta Bali by 56.7% and the remaining 43.3% was influenced by other variables that were not analyzed in this study. Meanwhile, the work discipline variable has the most dominant influence in influencing employee performance at Hotel Imani Kuta Bali. To find out other variables that affect employee performance, it is hoped that further research is expected to examine other variables that can affect employee performance. Keywords: Communication, Work Discipline, Work Environment, Employee Performance.
Analysis of the Implementation of Standard Operating Procedures (SOP) in the Housekeeping and Front Office Department of Frii Bali Echo Beach Hotel Canggu Suwitra Wirya, I Made
Jurnal Manajemen Pelayanan Hotel Vol 7 No 1 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070110

Abstract

This research is qualitative research. Data collection from this study used observation, interview and documentation methods. This study aims to analyze the standard operating procedures (SOPs) made and set by hotel management and analyze how the implementation of these SOPs is carried out and adhered to in the housekeeping and front office department of FRii Bali Echo Beach Canggu Hotel. SOP is a guideline that contains operating procedures in an organization or company that is used to ensure the validity of all decisions and actions, as well as the process of using company facilities. This qualitative research refers to 7 main things in standard operating procedures (SOPs) which include efficiency, consistency, minimizing errors, problem solving, labor protection, work maps and defense limits. Research informants were 4 people, namely, housekeeping managers, front office managers and 2 employees (1 housekeeping employee and 1 front office employee). Data collection techniques through interviews. The results of the analysis showed that the housekeeping and front office employees had carried out standard operating procedures (SOPs) set by the management of FRii Bali Echo Beach Canggu Hotel. As for the main things in the SOP for housekeeping and front office, there are several shortcomings, namely efficiency and protection of labor (employees) in the SOP housekeeping (HK). And there are shortcomings in the problem solving section and work map in the front office (FO) department. Keywords: Standard operating procedures, efficiency, consistency, minimizing work errors, problem solving, labor protection, workmap and defense limitations. Keywords: Standard operating procedures, efficiency, consistency, minimizing work errors, problem solving,labor protection, workmap and defense limitations.
The Influence of Event Marketing and Product Quality on The Decision to Visit The Event The Sounds Project 2022 Sari, Nasya Claudia; Maranisya, Ulfi
Jurnal Manajemen Pelayanan Hotel Vol 7 No 1 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070101

Abstract

There are various types of events currently being held. One of them is music events, which at this time are very much liked by various groups. One of the most discussed music platforms is The Sounds Project. At first, The Sounds Project organized music events among Jakarta-Depok circles which aimed to make a music platform that could attract the interest of young people so that they could be more creative without limits with the creativity of the ideas they had. This study aims to determine data analysis from Event marketing and Product Quality on Decisions to Visit The Sounds Project 2022 Event. Sampling in this study used primary data by distributing questionnaires to 100 respondents. Then the analysis technique used in this study is the tests that are in SPSS 29. The results of this study can be seen that the Event marketing variable does not have a partial effect on the Decision to Visit the The Sounds Project 2022 Event, the Product Quality variable affects the Visit Decision at The Sounds Project 2022 Event, as well as the Event marketing and Product Quality variables together have a positive effect on the Decision to Visit the 2022 The Sounds Project Event. Keywords: Tourism Industry, Event, Event marketing, Product Quality and Visiting Decision.
Guest Satisfaction to Stay in The Hotel Industry: The Antecedent Factors Investigation Saputra, Panji; Dortina Hutabarat, Ruth Sama; Ferdian, Feri
Jurnal Manajemen Pelayanan Hotel Vol 7 No 1 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070124

Abstract

Customer satisfaction is the level of customer satisfaction, desire, or positive perception of the product, service, or experience they receive. This reflects the extent to which customers are satisfied with the product or service they purchased. The purpose of this study was to examine the effect of service quality on customer satisfaction in the hotel non-star Padang mediated by ambient conditions. This study used quantitative research with a causal associative approach. Data was obtained by distributing questionnaires directly to guests staying in the hotel non-star Padang so that a total sample of 112 respondents from a population of 7 in the hotel non-star Padang were obtained with a Likert scale. The data analysis technique uses Partial Least Square Structural Equation Modeling. Most of the respondents are between 21-30 years old. with 60.71% of respondents. This study found that service quality is an important factor in increasing ambient conditions and customer satisfaction in the hotel non-star Padang. Meanwhile, ambient conditions did not affect customer satisfaction in the hotel non-star Padang. Although service quality is an important factor in customer satisfaction, the results of the analysis show that ambient conditions as mediated factors do not have an effect on service quality and customer satisfaction in the hotel non-star Padang. Keywords: Service Quality, Ambient Condition, Customer Satisfaction
The Influence of Personal Selling and Promotion Through Social Media on Tourists' Decisions in Buying Fishing Tour Packages in the Coastal Areas of Bali Prayogi, Putu Agus; Paramita Sari, Ni Komang Julyanti
Jurnal Manajemen Pelayanan Hotel Vol 7 No 1 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070115

Abstract

The purpose of this study was to analyze the effect of promotion on social media and personal selling on guests' decisions in buying fishing tour packages in the coastal areas of Bali. This study used the purposive sampling method to analyze it, samples from guests who had used fishing tour packages in the coastal areas of Bali. Data was taken from 60 customers. It is analyzed with Regression Analysis Technic, it has been validated, reliability, and classical assumptions. Research shows that 1) Promotion on social media has a positive and significant effect on purchasing fishing tour packages in Bali's coastal areas; 2) Personal selling has a positive and significant effect on the decision to buy fishing tour packages in the coastal areas of Bali;3) Promotions on social media and personal selling have a positive and significant effect on the decision to buy fishing tour packages in the coastal areas of Bali; 4) The variable effect of promoting through social and personal media becomes the guest's decision to purchase a fishing package in the coastal area; and 5) The personal selling variable is more dominant in influencing the purchasing decision of fishing tour packages in the coastal areas of Bali. The implication of this study is the management of Bali's coastal areas to increase promotion through social media and personal selling to get customer intentions and they make the decision to buy fishing tour packages in the coastal areas of Bali Keywords: Promotion trough social media, Personal selling, Buying decision.
The Effect of Accommodation and Restaurant Service Quality on Tourist Interests in Visiting the City of Tidore Islands Yudian, Rais A; Dewi, Liliana; Choerunisa, Siti
Jurnal Manajemen Pelayanan Hotel Vol 7 No 1 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070106

Abstract

As one of the important aspects in supporting the accommodation and restaurant business. Aautomatically, application of quality of service must be applied by all restaurants and accommodations anywhere, including restaurants and accommodation in the Tidore City. Because, as an area that is trying to improve and develop its tourism sector, of course, the implementation of service quality must be given special attention. Moreover, the quality of service is one of the important factors that affect the interest of visiting tourists to one tourist destination. However, the problem that occurs in the accommodation and restaurant sector in Tidore Islands City is that the level of awareness of the manager regarding the importance of quality of service has not been very good. This certainly greatly affects the interest of tourists visiting in the city of Tidore Islands. This research aims to look at the quality of accommodation services and the quality of restaurant services on their influence on tourist interests. The research method is a quantitative method, where researchers spread questionnaires about the quality of accommodation and restaurant services in Tidore City, so that it can be concluded that the good quality of service greatly affects the interest in tourists visiting. Keywords: Quality of service, Accommodation, Restaurants, Tourist Visiting Interest, Tidore Islands CityKeywords: Quality of service, Accommodation, Restaurants, Tourist Visiting Interest, Tidore Islands City
Utilizing Technology to Check the Assignments of Food Beverage Product Students Anggayana, I Wayan Agus
Jurnal Manajemen Pelayanan Hotel Vol 7 No 1 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070129

Abstract

This research utilizing technology to check the assignments simulates the use of Grammarly as one assessment tool for identifying errors in essays in writing English. The result analysis shows that Grammarly is used to assess the students’ grammatical and mechanical writing errors. From Grammarly report, it represents the quality of writing. Grammarly is an online proofreading service that checks for students’ grammar, spelling, and punctuation errors. Grammarly automatically verifies or detects the work typed based on various factors and reveals a variety of student writing errors, both in terms of grammatical and mechanical. This finding suggests that lecturers can use Grammarly, as automated software to implement corrective evaluation of Food Beverage Product Students' writing. This research is descriptive qualitative research. Researchers classify the issues in Grammarly: (a) Correctness (b) Clarity, (c) Engagement, (d) Delivery, the data taken only for the male of Food Beverage Product Students. Based on results and discussion, total Correctness 610, Clarity 12, Engagement 8, Delivery 1. For this research, male Food Beverage Product Students have more errors in Correctness, including Improved spelling, grammar, and punctuation, and one student writes in Indonesian. Keywords: Utilizing Technology, Food Beverage Product Students, Grammarly, Assignments
The Effect of Leadership and Communication on Employee Performance at Maya Ubud Resort and Spa Gianyar-Bali Putra Yasa, I Kadek; Subadra, I Nengah
Jurnal Manajemen Pelayanan Hotel Vol 7 No 1 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070120

Abstract

The purpose of this study is to determine the effect of leadership and communication on employee performance at Maya Ubud Resort and Spa Gianyar-Bali, partially and simultaneously. This study used stratified random sampling because it randomly selected 38 of the 269 employees of Maya Ubud Resort and Spa in each department. The data obtained was analysed with validity, reliability, classical assumption tests, correlation analysis, multiple linear regression analysis, and hypothesis testing (T and F tests), which were processed with SPSS 24 for Windows. The results of this study indicated that leadership partially had a positive and significant effect on employee performance at Maya Ubud Resort and Spa, with a t-count of 2.184, which was bigger than the t-table, which was 2.030, and a significance value of 0.036, which was smaller than 0.05. Second, communication partially had a positive and significant effect on employee performance at Maya Ubud Resort and Spa, with a t-count of 3.745, which was bigger than the t-table, which was 2.030, and a significance value of 0.001, which was smaller than 0.05. Leadership and communication simultaneously had a positive and significant effect on employee performance at Maya Ubud Resort and Spa. This was indicated by the f-count of leadership and communication being 10.090, which was bigger than the f-table, which was 3.260, and the significance value of 0.000, which was smaller than 0.05. The coefficient of determination showed that the contribution of leadership and communication to employee performance was 36.6%, while the remaining 63.4% was affected by other variables not examined in this study. Keywords: Leadership, Communication, Employee Performance
Analysis of The Influence of Selebgram Bali on Interest in Guest Visits at Sanctoo Suites and Villas Rinayanthi, Ni Made; Nirmalasari, Ni Luh Putu Intan
Jurnal Manajemen Pelayanan Hotel Vol 7 No 1 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070111

Abstract

This study discusses the influence of the promotion carried out by celebrity Anggia Kloer in promoting facilities and events that will be held through the program with the aim of increasing consumer confidence in Manado so that it can be recognized by many people. The purpose of this study is to find out whether visibility, credibility, attraction, power have a positive and significant effect on the interest in visiting guests at the Four Points by Sanctoo Suites and Villas hotel. The population in this study were guests who had stayed at Four Points By Sanctoo Suites and Villas, had Instagram and followed Anggia Kloer on Instagram. The sample of this research is 40 people. The research data was obtained by distributing questionnaires online using Google Forms to respondents. The static analysis technique used is multiple linear regression, validity test, reliability test, t test, and f test. Keywords: celebrity, promotions , guest visits, visibility, credibility, attraction , power

Page 2 of 3 | Total Record : 30

 1   2   3 

Filter by Year

2023 2023


Reset
Filter By Issues
All Issue Vol 8 No 2 (2024): Jurnal Manajemen Pelayanan Hotel Vol 8 No 1 (2024): Jurnal Manajemen Pelayanan Hotel Vol 7 No 2 (2023): Jurnal Manajemen Pelayanan Hotel Vol 7 No 1 (2023): Jurnal Manajemen Pelayanan Hotel Vol 6 No 2 (2022): Jurnal Manajemen Pelayanan Hotel Vol 6 No 1 (2022): Jurnal Manajemen Pelayanan Hotel Vol 5 No 2 (2021): Jurnal Manajemen Pelayanan Hotel Vol 5 No 1 (2021): Jurnal Manajemen Pelayanan Hotel Vol 4 No 2 (2020): Jurnal Manajemen Pelayanan Hotel Vol 4 No 1 (2020): Jurnal Manajemen Pelayanan Hotel Vol 3 No 2 (2019): Jurnal Manajemen Pelayanan Hotel Vol 3 No 1 (2019): Jurnal Manajemen Pelayanan Hotel Vol 2 No 2 (2018): Jurnal Manajemen Pelayanan Hotel Vol 2 No 1 (2018): Jurnal Manajemen Pelayanan Hotel Vol 1 No 1 (2017): Jurnal Manajemen Pelayanan Hotel More Issue