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Jurnal Manajemen Pelayanan Hotel
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Published by Akademi Komunitas Manajemen Perhotelan Indonesia
ISSN : 26145510     EISSN : 26558173     DOI : 10.37484
Core Subject : Education, Social,
Social Sciences Other
Jurnal Manajemen Pelayanan Hotel (JMPH) is a journal that publishes results of tourism and hotel studies researches. All articles in JMPH have passed reviewing process by peer reviewers and edited by editors. JMPH is published by Akademi Komunitas Manajemen Perhotelan Indonesia twice a year, June and December.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Tourism, Leisure and Hospitality Management
Articles 30 Documents
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Search results for , issue "Vol 7 No 1 (2023): Jurnal Manajemen Pelayanan Hotel" : 30 Documents clear
The Role of UPTD BLK Bali Industry and Tourism to Improve the Skills of Training Participants in the Hospitality Sector Nugraha, Surya; Budiasa, I Ketut
Jurnal Manajemen Pelayanan Hotel Vol 7 No 1 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070102

Abstract

This research is motivated by the importance of training, to improve skills and develop competitive andcompetent human resources (HR). UPTD BLK Bali Industry and Tourism has a training program in thehospitality sector which will produce a competent workforce. The focus of research in writing this thesis are:(1). What is the role of the implementation of training to improve the skills of trainees at UPTD BLK for BaliIndustry and Tourism Job Training (2). How the training facilities are used for the training process (3). What isthe impact of training at UPTD BLK Bali Industry and Tourism (4). How UPTD BLK Bali Industry and Tourismfacilitates training participants. In this research, the research method uses descriptive qualitative data methodby taking primary data sources directly obtained in the field and secondary data obtained from documents inthe form of brochures and photographs. And data collection techniques by means of interviews, documentationand observation. The results of this study indicate that the role of UPTD BLK in the implementation ofhospitality skills training is as a provider of funds, programs, instructors, materials, teaching methods andtraining participants supported by supporting theoretical and practical facilities, although there needs to beimprovements in classroom facilities. The impact of this training is very good with the increase in the skills ofthe participants, so that it can increase the family economy, participants can create a home industry. As well assupport from the Bali Industry and Tourism UPTD BLK to facilitate participants by including in the SISNAKERsystem as a bridge between participants and industry (employers).Keywords: Role of UPTD BLK, impact of training, competent and competitive workforce
The Effect of Self Assessment Towards Students' Writing Competency Tari, Nirmala; Dianita Safitri, Ni Putu
Jurnal Manajemen Pelayanan Hotel Vol 7 No 1 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070125

Abstract

This research is discussed finding the effect of self-assessment on students’ writing competency in the English Elementary Level Course. There was an observation before conducting this research to find out students’ writing competency. This research was done in Akademi Komunitas Manajemen Perhotelan Indonesia especially on Elementary Level Course Students. It was located in Kuta Utara District, Badung Regency. In the academic year 2022/2023, this level has 5 classes. This research was done for 6 months which were divided into 3 phases, namely: preparation and proposal, data collection, and finishing. Preparation and proposal were done in 3 months starting from June 2022 until August 2022. Data collection was done in 1.5 months starting from the end of August until the beginning of October 2022. Lastly, finishing was done for 1.5 months after the data were acquired. Based on the finding and discussion, the conclusion can be made as There is no significant effect of self-assessment on students’ writing competency separately. It is proven from the Sig value of 0.984 which is higher than 0.05. The English teachers are suggested to apply self-assessment in irregular classes, not online learning. It is because some problems might make self-assessment ineffective. The students are suggested to be open if they have problems understanding and implementing self-assessment. furthermore, they also have to be serious during online classes to achieve learning goals. Keywords: Writing Competency, and Self-Assessment
The Management Business Hospitality Students' Competence in Using Past Tense Jokosaharjo, Sulistyoadi; Paramita Sari, Ni Luh Komang Julyanti
Jurnal Manajemen Pelayanan Hotel Vol 7 No 1 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070116

Abstract

In English, past tense is one of main tenses which is used in daily life. However, mastering it is not a simple matter. This study aims to find out students past tense mastery competence of the second-semester students of Management Business Hospitality of Triatma Mulya University before they get English Intermediate Course which mainly discuss past activities. Their past tense competence can be assessed by identifying the present and the number of errors which made by the students. The data was gathered by asking them to write down five sentences of their past activities. The subject was a class of second semester students of Management Business Hospitality in total of 21 students. The analysis was conducted by applying Ellis’ error categories of omission, misordering, and misinformation on each sentence of the students. Each sentence made by the students was analyzed to find out the present of each error category. The finding showed that the students had an insufficient competence in using past tense, in which, the major error was in form of misinformation error where the students tended to use present form instead of past form in retelling their past activities. The omission and misordering errors were the minor errors and not as significant as the misinformation error. Keywords: Past Tense Mastery, Competence, Omission, Misordering, Misinformation.
The Influence Of Room Rates And Facilities On Guest Decisions To Stay At The Aveda Boutique Hotel Petitenget Bali Noviantini Jehabu, Florentina; Wisnawa, I Made Bayu; Kristiana Putri, Komang Shintiya Nita; Rusmiati, Ni Nyoman; Arini, Ni Nyoman
Jurnal Manajemen Pelayanan Hotel Vol 7 No 1 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070107

Abstract

This study aims to determine the partial and simultaneous effects of Room Prices, and Facilities on Guest Stay Decisions at The Aveda Boutique Hotel. This study uses data collection techniques in questionnaires, interviews and documentation. This type of research is a type of quantitative research. The population in this study were guests staying at The Aveda Boutique Hotel using the Accidental Sampling sampling technique with 75 respondents. This study uses a quantitative method with SPSS (Statistical Package For Social Science) version 25.0. This study obtained the results of multiple linear regression analysis Y = 8.962 + 0.431X1 + 0.461X2 which shows that room prices and facilities positively affect guest decisions to stay at The Aveda Boutique Hotel. The t-test results show t-count room price 3.021 and t-count facilities 4.124> t table 1.666, which means the hypothesis is accepted. Then the F test results show Fcount 29.548> Ftable 3.123, which means the hypothesis is accepted. From the results of the T test and F test analysis, it can be concluded that room prices and facilities significantly affect both partially and simultaneously guest decisions to stay at The Aveda Boutique Hotel. The coefficient of determination test results shows that the effect of room prices and facilities is 45.1% on guest stay decisions, while other variables outside this study influence the remaining 54.9%. In this study, the most dominant variable influencing guest decisions to stay in facilities with a value of 0.437. Keywords: Room rates, Facilities, the guest's decision to stay Keywords: Room rates, Facilities, the guest's decision to stay
Identify Industrial Work Practices in the Food and Beverage Product Department of Grand Ixora Kuta Resort Yanti, Ni Ketut Karisma; Anggayana, I Wayan Agus
Jurnal Manajemen Pelayanan Hotel Vol 7 No 1 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070130

Abstract

This research Identify Industrial Work Practices in the Food and Beverage Product Department of Grand Ixora Kuta Resort. It can be used as a guide to improve the quality of work and creativity in entering the tourism industry. Increasing student knowledge in the Food and Beverage products field and implementing training will be helpful later when facing the industrial world. This research is descriptive qualitative research. The document used in this research is taken from Industrial Work Practices in the Food and Beverage Product Department of Grand Ixora Kuta Resort Students' report. After carrying out industrial work practices, the researcher gained a lot of useful work experience in the form of theories and practical knowledge regarding the Food and Beverage Product field and the ability to work together. In addition, the author has carried out one of the requirements for completing the Food and Beverage Product Study program by carrying out industrial work practices. Keywords: Industrial Work Practices, Food and Beverage Product Department, Quality of work, Tourism industry
Waitress Efforts to Increase Sales at Sundara Restaurant Four Seasons Resort Bali at Jimbaran Bay Satia Negara, I Made Weda; Agus Selamet, I Wayan; Wichitakani Wahyu C, Putu Bagus; Wirawan, I Wayan
Jurnal Manajemen Pelayanan Hotel Vol 7 No 1 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070121

Abstract

This study discusses the efforts of waiters to increase sales at Sundara Restaurant- Four Seasons Resort Bali At Jimbaran Bay. Taking the problem of sales at the restaurant has decreased. In this study using a qualitative descriptive method. Collecting data using interviews, observation, documentation and literature. The sample in this study was taken purposively. The data were analyzed using qualitative analysis using four stages which included: Data Collection, Data Reduction, Data Presentation, Drawing Conclusions. The results of the study show that in increasing sales, waiters carry out various efforts, including: improving service to customers in terms of appearance, reliability, responsiveness, assurance, waiters doing upselling, waiters doing promotions. Obstacles in sales from the results of the study show that the characters of guests or customers differ in terms of their purchases, lack of menu knowledge (Product Knowledge) and constraints in the customer's holiday season. Keywords: Waitressing, Sales, and Barriers
Exploring Management Food and Beverage Students' Perception and Expectation of Using Presentation and Dialogue in English Language Learning Agung Rai Antara, I Made; Yunik Anggreni, Ni Putu
Jurnal Manajemen Pelayanan Hotel Vol 7 No 1 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070112

Abstract

This study aims to analyze Diploma III Management Food and Beverage students’ perception and expectation regarding the use of dialogue and presentation in English Language Learning in Faculty of Tourism, Triatma Mulya University. The sample used was 6 Students of Management Food and Beverage. The methods used to collect data was deep interviews to analyze their perceptions and expectations about the use of dialog and presentation. In addition to this, the supporting data was collected through online publications. The research shows that most of the students’ opinions are positive. Students think that those two techniques can help them to improve their English skills, especially speaking and listening. They feel more confident speaking English because they are provided activities where they must speak in front of their friends and receive feedback from teachers and friends which makes them know how to do better in the next meeting. In terms of expectations, students expect that these two methods can improve their self-confidence and expand their English. They hope that after studying English at University, they will have better preparation to work in the industry. They think through these methods they can improve their public speaking so that they can be professional workers. They consider that presentation and dialogue can enrich their vocabulary and grammatical structure. Even though in the classroom each student has a different level of English. They conclude that they have the same expectation, which is to have better English. Keywords: Dialogue, Presentations, Perception, Expectation
The Influence of Organizational Culture and Motivation on Employee Performance at Hotel Puri Dajuma Beach Eco Resort and Spa Jembrana Rusmiati, Nyoman; Nugraha, Surya; Pusparini, Helena I Gusti Ayu Putu
Jurnal Manajemen Pelayanan Hotel Vol 7 No 1 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070103

Abstract

The research in this thesis is motivated by how the influence of organizational culture and motivation on employee performance at Puri Dajuma Beach Eco Resort and Spa Jembrana Hotel. The purpose of this thesis research is to determine the effect of organizational culture and motivation on employee performance at Puri Dajuma Beach Eco Resort and Spa Jembrana Hotel. In this study, primary and secondary data are quantitative. The technique of testing the data in this study is the instrument test consisting of validity and reliability tests, while the classical assumption test consists of normality, multicollinearity, and heteroscedasticity tests and multiple linear regression tests where the significance level is 5 percent. The results showed that culture (X1) had a positive and significant effect on employee performance. From these results it can be seen that organizational culture is very important in the company. Motivation (X2) has a positive and significant effect on employee performance. The results of this study indicate that motivation has an important influence on the continuity of quality employee performance. Keywords: Organizational Culture, Motivation, and Employee Performance
Motivation and Lifestyle of Millennial Tourists Visiting the Coffee Shop in Kintamani Wiramatika, I Gede; Sumardani, Rizki
Jurnal Manajemen Pelayanan Hotel Vol 7 No 1 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070126

Abstract

Coffee shop was originally a place to drink coffee quickly. Along with the times and the increasing number of customer interests, the development of the coffee shop in Kintamani is still happening today. At this time drinking coffee has become part of the lifestyle or modern lifestyle of millennial tourists. Many millennial tourists come to visit coffee shops in Kintamani not just to taste the taste of the coffee itself but to spend their free time and relax in a comfortable place and can calm the mind. This study aims to find out more about the motivation of millennial tourists to choose coffee shops in Kintamani as a place to fill their vacation time, the trend of coffee being a lifestyle for millennial tourists, in coffee shops in Kintamani. This research is a qualitative research, with research locations conducted in coffee shops in Kintamani. The data in this research were collected through observation, interviews, with the technique of determining the informants in this study using accidental sampling and the informants were taken from several coffee shops in Kintamani, and the data were analyzed using descriptive qualitative data analysis. The results of this study indicate that there are several things that motivate millennial tourists to come to coffee shops in Kintamani, namely close friends, area of origin, curiosity, getting out of routine, accessibility, internet network, affordable prices. From this, the existence of coffee shops is very popular because there is a comfortable place, a concept that makes millennial tourists interested in visiting coffee shops and drinking coffee has become a life style for millennial tourists. Keywords: Millennial tourists, motivation, lifestyle
The Impact of the Covid-19 Pandemic on the Speaking Performance in English of Extroverted and Introverted Students at the Akademi Komunitas Mapindo Accommodation Study Program Asriyani, Retny; Lindawati, Ni Putu
Jurnal Manajemen Pelayanan Hotel Vol 7 No 1 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070117

Abstract

This research aims to analyse the ability of speaking performance English in Extrovert and Introvert students after participating in online learning. The personality of extrovert students is that they show the courage to speak in front of the class and give opinions or opinions. Meanwhile, introverted students are people who prefer to be silent and speak as needed, and prefer to have few friends. The purpose of this study is to analyse the impact of online learning in the Covid-19 era on the ability to speak English in extroverted and introverted students. The research method used is a qualitative method with descriptive research. There were 10 subjects in this study, the students were 5 extrovert students and 5 introvert students. The instruments used in this study were observation and interviews. This research technique uses triangulation which consists of; Questionnaires, interviews, and documentation. This research applies 6 steps to analyse data; grouping, preparing data, reading the result data, viewing the result data, giving a code or mark, making a research description. The results show that the impact of the covid-19 pandemic online learning on students' speaking performance in English in the Akademi Komunitas MAPINDO accommodation study program differs between extrovert and introvert students. Changes in the learning system from online learning to offline learning show positive and negative impacts on students' speaking performance in English. The results of this study indicate that introvert students feel a more positive impact from online learning on their English speaking ability in English, on the other hand, extrovert students do not feel any positive impact from online learning on English. There is an increase in the speaking ability in English of introverted students when participating in online learning. Keywords: Personality, Extroversion, Introversion, Covid-19, Speaking Performance

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