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Jurnal Manajemen Pelayanan Hotel
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Published by Akademi Komunitas Manajemen Perhotelan Indonesia
ISSN : 26145510     EISSN : 26558173     DOI : 10.37484
Core Subject : Education, Social,
Social Sciences Other
Jurnal Manajemen Pelayanan Hotel (JMPH) is a journal that publishes results of tourism and hotel studies researches. All articles in JMPH have passed reviewing process by peer reviewers and edited by editors. JMPH is published by Akademi Komunitas Manajemen Perhotelan Indonesia twice a year, June and December.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Tourism, Leisure and Hospitality Management
Articles 30 Documents
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Search results for , issue "Vol 8 No 1 (2024): Jurnal Manajemen Pelayanan Hotel" : 30 Documents clear
The Influence of Restaurant Atmosphere on Customer Satisfaction in Sum Ting Wong Kitchen and Brew Bar Adveni, Lusia Vreyda; Veronica You, Valleriant
Jurnal Manajemen Pelayanan Hotel Vol 8 No 1 (2024): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/080104

Abstract

This research aims to determine: The influence of restaurant atmosphere on customer satisfaction at Sum Ting Wong Kitchen and Brew Bar. This research is a descriptive analysis research using a quantitative approach. Data collection uses observation, documentation and questionnaires. The sample in this study was 35 respondents and used the random sampling method. The validity test used Cronbach's Alpha. Data analysis uses simple linear regression. The research results found that: restaurant atmosphere had a positive and significant effect on customer satisfaction, obtained a sig value. 0.000 <α 0.005 indicates that H1 is accepted. The simultaneous contribution or contribution of the restaurant atmosphere variable to customer satisfaction is 75.3% while 24.7% is determined by other variables not examined in this study. Keywords: Restaurant Atmosphere, Customer Satisfaction
Sasak Marong Art As A Tourist Attraction for The Development of A Tourism Village Based on The Distinctive Culture ., Hariono; ., Budiman; ., Jumaidin
Jurnal Manajemen Pelayanan Hotel Vol 8 No 1 (2024): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/080127

Abstract

This research is motivated by the author's attention related to Sasak art as a tourist attraction located inMarong Village, East Praya District, Central Lombok Regency. The focus of the research studied in this thesisare: (1) How does Sasak Marong art function as a tourist attraction based on the distinctive culture of the SasakLombok Tribe (2) What is the role of the government and the community towards Sasak Marong art as a touristattraction for the development of a typical Sasak Lombok cultural tourism village in Marong Village, East PrayaDistrict, Central Lombok?.This type of research uses descriptive qualitative research. The data collection methods used are: observation,interviews, and documentation. This is done to facilitate researchers in obtaining and compiling the dataneeded. The results of this study indicate (1) the function of Sasak Marong art as a tourist attraction has threefunctions in general, mamely: the function of art as a ritual, the function of art as an expression, and the functionof art as a tourist attraction. Apart from that, there are two main functions of Marong Sasak ert : practicalfunction and aestheatic function. Both of these functions are supporting as a tourist attraction. (2) Thegovernment is the founder, provider and supporter while the community promotes, manages and developsSasak art in Marong Village.Keywords: Art, Tourism Attraction, Village Development, Sasak Tribe Culture
The Influence of Location on The Decision to Stay at Swiss- Belhotel Harbor Bay ., Winny; Edy Wibowo, Agung; Lubis, Arina Luthfini
Jurnal Manajemen Pelayanan Hotel Vol 8 No 1 (2024): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/080118

Abstract

This study investigates the influence of hotel location on guests' decisions to stay at Swiss-Belhotel HarbourBay, a well-known hotel in Batam, Indonesia. The hotel offers all of the necessary amenities, and its workersprovide excellent service. The hotel's position, in a row of commercial shophouses in Harbor Bay and remotefrom major roads, is thought by hotel management to have an impact on the number of tourist visits, which isless than ideal. The study's goal is to research the relationship between hotel location and guest decision toremain, identify the important factors that influence guest decision to stay, and determine the impact on hotelroom sales. The study used a quantitative techniques methodology. The findings indicate that hotel location iscritical in deciding hotel location, with elements such as access, visibility, traffic, parking, and environment allinfluencing guests' decisions to stay. The study also identifies the factors that influence a guest's decision tostay, including product selection, brand selection, dealer selection, purchase timing, purchase quantity, andpayment method. The study's findings have major significance for hotel management, emphasizing thenecessity to shift hotel locations to boost overall hotel room sales. The alternative hypothesis is proven wherehotel location influences guest’s decision to stay with the formulation Y = 45.546 + 0.756X with a coefficient ofdetermination of 64.9%. This research suggests that hotels need to consider the location of a hotel beforebuilding a hotel so that it is easily accessible to potential guests.Keywords: Hotel Location, Guest’s Decision to Stay, Accessibility
Financial Performance and Shares of PT Bukit Uluwatu Villa TBK Before, During and After The Covid-19 Pancemic Budi Artha, I Wayan; Santika, Putu; Nugraha, Surya
Jurnal Manajemen Pelayanan Hotel Vol 8 No 1 (2024): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/080109

Abstract

Financial Performance of PT Bukit Uluwatu Villa Tbk was not healthy before the Covid-19 Pandemic, its performance got worse with the Covid-19 Pandemic and its performance only improved after new investors entered by putting in additional capital in the second year after the Covid-19 Pandemic ended. It is estimated that as tourism returns to normal, its financial performance will improve and its financial ratios will become healthier. Unhealthy financial performance results in a decline in the company's share price, and as a result the company's market capitalization value also declines. Improving financial performance by improving the capital structure and increasing sales as well as making efficiencies in the company's operational aspects. Improving financial performance will certainly boost the increase in share prices which have been slumping. Promotion/marketing strategies to increase sales should still pay attention to sustainability (sustainable green tourism marketing) in order to reduce (minimise) the negative effects of tourism on people's lives. Keywords: Covid-19 Pandemic, Tourism, Financial Performance, Share Performance, Financial Ratios
Local Community Participation in Management of Batur Natural Hot Spring as a Tirta Tourist Attraction in Kintamani, Bangli Regency Wiramatika, I Gede; Sumardani, Rizki
Jurnal Manajemen Pelayanan Hotel Vol 8 No 1 (2024): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/080123

Abstract

The Batur Natural Hot Spring tourist attraction is one of the hot spring tourist attractions in Kintamani and isbelieved to cure skin diseases. The development of Batur Natural Hot Spring as a tourist attraction cannot beseparated from the participation of the local community. Local community participation can be said to be oneof the important aspects of tourism activities to support improving the standard of living of the local Baturcommunity in particular. This research aims to determine the form of local community participation inmanaging the Batur Natural Hot Spring tourist attraction. This research is qualitative research that focuses onlocal community participation. The data in this research was collected through observation, interviews,literature study, and documentation methods. The informal determination technique uses the AccidentalSampling technique, and the data analysis technique uses qualitative descriptive data analysis techniques. Theresults of this research show that local community participation in developing the Batur Natural Hot Springtourist attraction appears to play a very active role which can be seen starting from the planning stage,implementation stage, and evaluation stage.Keywords: Tourism, Participation, Local community
Management Of Teba Majelangu As Educational Tourism in Denpasar City Suwitra Wirya, I Made; Wisnawa, I Made Bayu; Widiantara, I Gusti Agung Bagus
Jurnal Manajemen Pelayanan Hotel Vol 8 No 1 (2024): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/080114

Abstract

One of the natural, cultural and educational tourist attractions of Denpasar City is Subak TeBA MajelanguEducational Tourism. However, the number of tourists who come to this place is still very low compared toother tourist attractions in Denpasar City. Thus, the manager must make efforts to develop a strategy so thatthe attraction of Subak TeBA Majelangu Educational Tourism becomes an educational tourist attraction in thecity of Denpasar in the most effective way. Therefore, the purpose of this article is to find out the strategies thatare carried out so that Subak TeBA Majelangu Educational Tourism becomes a better educational touristattraction in the city of Denpasar, as well as the efforts made by managers to develop this strategy. This studyused a qualitative research approach involving data collection through observation, interviews anddocumentation. Data collected at the research location through the process of analyzing data, describing thedata and continued with drawing conclusions. The results showed that the Village-Owned Enterprise(BUMDES) of Kesiman Majelangu Village and the Tourism Awareness Group (POKDARWIS) manage theoperations of Subak TeBA Majelangu Educational Tourism which is directly responsible to the villagegovernment. Furthermore, Subak TeBA Majelangu Educational Tourism requires the right strategy to developit. This strategy can include developing tourism products, increasing security, increasing the potential thatcharacterizes Subak TeBA Majelangu Educational Tourism and developing infrastructure and facilities.Keywords: Subak, Educational Tourism, management strategy, management efforts
The Influence of Work Motivation and Communication on Employee Performance at the Golden Tulip Jineng Resort Sunset Road Bali Hotel Nugraha, Surya; Rusmiati, Ni Nyoman
Jurnal Manajemen Pelayanan Hotel Vol 8 No 1 (2024): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/080105

Abstract

Motivation and Communication have an important role in creating employee performance in a company. This research was conducted foranalyze the influence of work motivation and communication on performance employees at the Golden Tulip Hotel Jineng Resort Sunset Road Bali, This research aims to determine the influence partially and simultaneous between motivation and communication on employee performance, as well to determine the influence of independent variables simultaneously on dependent variable. The total population in this study was 57 people respondents. This research uses quantitative methods. Based on the results analysis shows that the results of the regression analysis show that Motivation has t-calculated value 3.544 > t-table 2.005 and obtained a significant value of 0.001 < 0.05, this can be concluded to mean that motivation has a positive effect and significant impact on employee performance at Golden Tulip Jineng Resort Bali. From the results of the Communication analysis, the t-count value is 4.562> t-table 2.005 and obtained a significance value of 0.00 <0.05, this can be concluded means that communication has a positive and significant effect on Employee Performance at the Golden Tulip Jineng Resort Bali Hotel. By Simultaneity is shown by the F test results where the calculated F value is obtained amounting to 24.869> F-table 3.168 with a significant value of 0.00 < 0.05. so It can be concluded that Motivation and Communication have an influencepositive and significant simultaneously on Employee Performance in Golden Tulip Jineng Resort Bali. Keywords: Motivation, Communication, Employee Performance
Service of Bartenders in Making A Cocktail to Improve Guest Satisfaction in Sindhu Restaurant Grand Palace Hotel Sanur Bali Wichitakani Wahyu Cakraningrat, Putu Bagus; Wirawan, I Wayan; ., Marina; Satia Negara, I Made Weda
Jurnal Manajemen Pelayanan Hotel Vol 8 No 1 (2024): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/080128

Abstract

This research aims to explore the process of making cocktail drinks by bartenders at Sindhu Restaurant, GrandPalace Hotel Sanur, Bali, as well as understanding the techniques and creativity applied in creating attractiveand high-quality drinks. The research method used is qualitative, the collection method in this research usesliterature study, direct observation and in-depth interviews with the bartender on duty. The results showedthat bartenders at Sindhu Restaurant combine detailed technical skills with artistic elements to producecocktail drinks that are not only delicious but also visually appealing. The use of local and fresh ingredients, aswell as in-depth knowledge of various mixing techniques, are key factors in their success.In addition, this research also highlights the importance of the interaction between bartenders and customersin creating a unique and personalised drinking experience. The bartenders at Sindhu Restaurant not only actas drink makers, but also as guides who are able to customise cocktails to customers' individual preferences.This increases the level of customer satisfaction and strengthens the restaurant's reputation as a place thatprovides high-quality service. The conclusion of this study confirms that the skills and creativity of bartendersare important elements in the hospitality industry, contributing significantly to customer satisfaction.Keywords: Service, Guest Satisfaction, Making Cocktail.
Influence Work Family Conflict and Burden Work to Turnover Intention on Amaris Hotel Teuku Umar Rihayana, I Gede; Resa Adhika, I Nyoman; Putra Salain, Putu Pradiva
Jurnal Manajemen Pelayanan Hotel Vol 8 No 1 (2024): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/080119

Abstract

The phenomenon that occurred at Harris Hotel Kuta regarding work family conflict and high workload, thereby increasing the turnover intention of workers due to the pressure of business competition in the industry hospitality. Workers, especially operational teams, have to do their work harder than usual because the number of staff must be minimized and the work per employee must be high to meet the company's expectations can achieve maximum work effectiveness. The aim of the research is to determine the effect of work family conflict on turnover intention and to determine the effect of workload on turnover intention at Harris Hotel Kuta Galleria Bali. Collection method data done with questionnaire. Sample in this study were 80 respondents. Determination of retrieval number of respondents was carried out with the sesnus method. The data analysis technique used is multiple linear regression, with software SPSS. Results test instrument show data valid And reliable. Results study showing that results work family conflict has a positive effect on turnover intention and workload results have a positive effect to turnover intention on Harris Hotel Kuta Gallery Bali. Keywords: work family conflicts, burden Work, turnover intention
Product Development Strategy Of Durian Peresak Fruit Nature Tourism In West Lombok Regency West Nusa Tenggara Widiantara, I Gusti Agung Bagus; Dwi Poetranto, Isa Wahjoedi; Budiasa, I Ketut
Jurnal Manajemen Pelayanan Hotel Vol 8 No 1 (2024): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/080110

Abstract

Indonesia has extraordinary tourism potential which consists of natural, cultural and artificial potential and isspread throughout the archipelago, Natural potential is flora or plants from which leaves, wood, fruit, flowers,and root oil are taken and processed into bio briquettes. Plants in Indonesia come from native Indonesia andsome plants came from other countries during the colonial period as export commodities with high economicvalue, such as spices, tea, coffee, vanilla, and so on. The existence of this plant is even able to attract the attentionof other nations to come to Indonesia. The spread of this plant starts from western to eastern IndonesiaOne of the Indonesian islands is Lombok Island in West Nusa Tenggara Province. Tourism on Lombok Island isincreasingly developing in line with government policies and the increasing number of investors who invest inof the tourism sector. Growth of tourism on this island is growing because the natural conditions of LombokIsland are suitable for the growth of various unique flora including the peresak durian that has been recognizedby many parties as having potential and superiority, unfortunately, the income from selling Peresak Durian isstill limited so it only serves as additional income for residents when the harvest season arrives. It is necessaryto think about a development strategy using using SWOT an analysis that describes the strength, a weakness,an opportunity, and a threat.Keywords: Development Strategy, Durian Peresak, Natural Tourism Products, SWOT Analysis.

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