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Jurnal Manajemen Pelayanan Hotel
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Published by Akademi Komunitas Manajemen Perhotelan Indonesia
ISSN : 26145510     EISSN : 26558173     DOI : 10.37484
Core Subject : Education, Social,
Social Sciences Other
Jurnal Manajemen Pelayanan Hotel (JMPH) is a journal that publishes results of tourism and hotel studies researches. All articles in JMPH have passed reviewing process by peer reviewers and edited by editors. JMPH is published by Akademi Komunitas Manajemen Perhotelan Indonesia twice a year, June and December.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Tourism, Leisure and Hospitality Management
Articles 24 Documents
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Search results for , issue "Vol 8 No 2 (2024): Jurnal Manajemen Pelayanan Hotel" : 24 Documents clear
Study of the Variety of Local Snacks and Pastries in Medan City: Uniqueness, Preferences, and Culinary Culture Indra, Febryola; Sitorus, Nova Bernedeta; Maleachi, Sandra; Pramono, Rudy; Valensky, Sherla
Jurnal Manajemen Pelayanan Hotel Vol 8 No 2 (2024): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.080212

Abstract

The study titled "Study of the Variety of Local Snacks and Pastries in Medan City: Uniqueness, Preferences, and Culinary Culture" explores the rich diversity of Medan's local snacks and pastries, highlighting their historical roots, cultural significance, and evolving culinary trends. Key findings reveal that traditional snacks like Bika Ambon, Bolu Meranti, Martabak Har, and Getuk Banana each carry unique histories and traditional recipes, reflecting Medan's culinary heritage. Modern pastry trends, incorporating Western influences with local flavors, showcase the dynamic interplay between tradition and innovation. Preferences for these snacks and pastries are influenced by both rational factors, such as price and quality, and emotional and cultural factors, including family habits and childhood memories. The study underscores the multifaceted nature of food preferences and the importance of respecting local culinary traditions while embracing global influences. This comprehensive understanding of Medan's culinary landscape not only celebrates its ethnic diversity and historical richness but also serves as a foundation for sustainable culinary tourism development. By promoting and preserving traditional snacks alongside modern pastries, Medan can attract tourists, strengthen its regional culinary identity, and empower the local economy. Data collection methods include participant observation and in-depth interviews with business owners, sellers, and consumers, providing valuable insights into the role of culinary delights in Medan's culture.
Integrating Sustainability Practices in Hospitality Management and Operations: An Analysis of Leadership Approaches, Green Certification, and Hotel Classification Wisnawa, I Made Bayu
Jurnal Manajemen Pelayanan Hotel Vol 8 No 2 (2024): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.080203

Abstract

The hospitality industry, as one of the largest consumers of energy, faces increasing pressure to adopt sustainability practices in the face of climate change and environmental damage. This study examines the role of participatory leadership, green certification, and hotel classification systems in integrating sustainability practices in the hospitality sector. By using qualitative descriptive methods through literature studies, this study identifies that the adoption of green technology and efficient operation can lower operational costs and improve public image. Furthermore, the study shows that green certification has a significant effect on guest booking decisions, signaling the importance of sustainability practices as a value-added in hotel marketing. Hotel classification systems that integrate sustainability standards offer a framework for assessing and categorizing hotels, encouraging hotels to continuously improve their sustainability practices. The results of this study are expected to provide insights for hotel managers to develop greener and socially responsible operational strategies, as well as support policies that promote environmental sustainability in hotel management.
Implementation Of Standard Operating Procedures In Handling Guest Check In and Check Out At Ayana Resort Bali Wirya, I Made Suwitra; Widiantara, I Gusti Agung Bagus; Budiasa, I Ketut
Jurnal Manajemen Pelayanan Hotel Vol 8 No 2 (2024): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.080217

Abstract

This research was conducted in the front office department at Ayana Resort Bali, which discusses the implementation of standard operating procedures in handling check in and check out guests. This research is motivated by the existence of problems when handling check in and check out. So this research aims to find out the standard operating procedures for handling check in and check out as well as to find out how the implementation of standard operating procedures for handling check in and check out guests at Ayana Resort Bali. Researchers used primary data and secondary data to support this research. This research uses data collection techniques in the form of observation, interviews and documentation recording. The analysis technique used is a qualitative descriptive analysis technique that describes the comparison between the overall data obtained with the reality that occurs at the research site. The results of this study indicate that there are 5 (five) procedures out of 11 (eleven) standard operating procedures for handling check in that are not appropriate and 3 (three) procedures out of 13 (thirteen) standard operating procedures for handling check out that are not appropriate. Evaluation of the procedure along with the training needs to be done again in order to make the implementation of the SOP better than before.
Rural Tourism Development: Assessing the Role of Accessibility in Enhancing Sumber Bulu Village's Appeal Zairil, Zairil
Jurnal Manajemen Pelayanan Hotel Vol 8 No 2 (2024): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.080208

Abstract

Accessibility is widely recognized as a crucial factor in the development of rural tourism, directly impacting visitor numbers and local economic growth. While much of the literature emphasizes the importance of transportation infrastructure and information dissemination in attracting tourists, gaps remain in understanding how these factors play out in specific rural contexts. In particular, there is limited research on how accessibility influences rural tourism development in remote, culturally rich areas like Sumber Bulu Village, Solo. Addressing this gap, the present study investigates the role of accessibility in enhancing the tourism potential of Sumber Bulu Village. Using a qualitative case study approach, the research incorporates in-depth interviews with local stakeholders and direct observations to assess how transportation infrastructure influences tourist arrivals. The literature review underscores the pivotal role of accessibility in making rural destinations attractive to tourists. The findings reveal that although Sumber Bulu Village possesses abundant cultural and natural resources, suboptimal transportation infrastructure is a significant barrier to its development as a prominent tourism destination. Improvements in road conditions and enhanced promotional efforts are necessary to unlock the village's full potential. In conclusion, this study highlights the need for strategic investments in accessibility to foster tourism growth in rural areas. The local government is encouraged to improve transportation links and increase marketing initiatives to promote the village's unique offerings. Limitations of the study include a lack of comprehensive data on tourist demographics and existing infrastructure, suggesting avenues for future research to further validate these findings.
Application of Room Service SOP by Waiters and Waitress in Improving Guest Satisfaction at Hotel SWISS-BELCOURT Lombok Budiman, Budiman; Hariani, Yuni Sulpia
Jurnal Manajemen Pelayanan Hotel Vol 8 No 2 (2024): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.080213

Abstract

The purpose of this study is to determine the process of room service by waiters and waitresses at Swiss-Belcourt Lombok Hotel and to find out the obstacles faced by a waiter and waitresses at Swiss-Belcourt Lombok Hotel. In this study using qualitative research, the location of this research was conducted on Jl. Raya Bypass BIL Km.2 Praya, Central Lombok West Nusa Tenggara. The types of data used in this study are qualitative and quantitative. The data sources in the study are as follows. Primary data sources and secondary data sources, while the research informants in this study were waiters and waitresses at the Swiss-Belcourt Lombok hotel. This study used purposive sampling in determining the number of research informants totaling 10 workers at the swiss-belcourt Lombok Hotel. Several stages will be carried out in this study, related to data collection are as follows, namely interviews, observation, documentation, and literature study, and for the data analysis method in this study using qualitative descriptive analysis. The results of this study show that room service at Swiss-Belcourt Lombok Hotel emphasizes that every step, from order taking to serving, is very important to achieve guest satisfaction. Efficient and friendly service, as well as attention to food quality and presentation, contribute to such satisfaction, while for the obstacles faced in providing room service, it is important to ensure that guests are satisfied.
The Impact of Tourism Development on Socio-Economic Conditions for Coastal Communities in Lasiana Beach, Kupang City Ariawan, I Wayan Adi Putra; Sanam, Syul Rosli; Jehane, Protasius Tiberius; Riwu, Oktovianus Udju
Jurnal Manajemen Pelayanan Hotel Vol 8 No 2 (2024): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.080204

Abstract

Lasiana Beach is one of the tourist attractions that has become a prime destination due to its natural beauty, located in Lasiana Village, Kupang City. The tourism development at Lasiana Beach is supported by various stakeholders involved, such as the government, the local community, and academics who continuously research to promote sustainable tourism at Lasiana Beach. This is evidenced by data from the East Nusa Tenggara Provincial Tourism and Creative Economy Office, which indicates that the number of tourist visits to Lasiana Beach has consistently increased each year. The growth of tourism at this attraction presents opportunities for the surrounding coastal community to capitalize on the ongoing tourism development. The challenges faced in the tourism development at the Lasiana Beach attraction include the lack of studies assessing the extent of the social and economic impacts on the coastal community of Lasiana Beach. Despite various efforts made by the local government to enhance tourism in the area, it remains unclear how far-reaching the resulting impacts have been. This research was conducted at Lasiana Beach in Kupang City using a qualitative descriptive method. The results of this study were analyzed based on indicators of socio-economic impact, such as the increase in community income, public health, population growth, labor absorption, and the development of the economic structure, which is characterized by economic activities arising from projects such as food stalls, restaurants, transportation services, shops, and others.
The Role of Work Motivation as a Mediation of Organizational Culture and Work Environment on Employee Performance at SEMINYAK PARADISO HOTEL Negara, Made Dwipa; Wibisono, Gunawan; Budiasa, I Ketut
Jurnal Manajemen Pelayanan Hotel Vol 8 No 2 (2024): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.080218

Abstract

This research investigates the mediating role of work motivation in the relationship between organizational culture, work environment, and employee performance at the Seminyak Paradiso Hotel. This research was conducted at the Seminyak Paradiso Hotel which operates in the Hospitality Industry located in the Seminyak area. Using a saturated sample of 55 employees, data was collected through questionnaires, interviews and document analysis. Path analysis shows that organizational culture, work environment, and motivation have a significant and positive effect on employee performance. The findings indicate that Seminyak Paradiso Hotel should prioritize improving the work environment to facilitate optimal task performance and preserve the family-friendly organizational culture.
Identification of Badung Government Center (PUSPEM) as a Leading Family Tourism Attraction in Bali Agung Bagus Widiantara, I Gusti; Wirya, I Made Suwitra; Susila, I Made Gede Darma
Jurnal Manajemen Pelayanan Hotel Vol 8 No 2 (2024): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.080209

Abstract

The people of Badung Regency today have activities that are starting to be dense like people in other big cities. Almost every day, people in this city do activities outside the home by leaving other family members behind throughout the day. This condition causes a sense of boredom and on weekends requires a place to spend free time with family. In Badung Regency, one of the activities in this leisure time is carried out at the Badung Government Center which is located in the middle of this district, namely in Sempidi Village. Locations like this are very important to identify because they are very beneficial to the health of residents, both physically and mentally, with their family members. The data in this study were collected by methods: literature study, documentation, and observation. The research was conducted by qualitative descriptive data analysis method, by observing the 4A variables in the Badung Puspem as a family tourism attraction in Badung Regency, consisting of: Attraction, Amenities, Accessibility and Additional Services). The existence of the Badung Puspem in addition to being an office center to provide maximum service to the community can also function as a family tourism attraction in Badung Regency. Strengthened by the existence of the 4A element (Attraction, Amenity, Accessibility, and Ancilliary) with the support of various parties, starting from the Badung Regency government with the implementation of various policies, the private sector and the community, who are always loyal to take their time while helping to maintain the beauty, order and sanctity of this family tourist location.
Management Strategies For Implementing Zero Waste Practices in Food and Beverage Operations: Perspectives From Hospitality Management Students at Dhyana Pura University Sulistyo, Eko; Suartana, I Ketut
Jurnal Manajemen Pelayanan Hotel Vol 8 No 2 (2024): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.080214

Abstract

Integrating zero waste practices in food and beverage operations is vital for promoting sustainability in the hospitality industry. However, effective management strategies for implementing these practices remain underexplored, particularly from the perspective of future professionals. This study investigates hospitality management students' perceptions of management strategies for zero waste implementation at Dhyana Pura University. Utilizing a mixed-methods approach, the research surveyed 25 students from the Hospitality Management Study Program to quantitatively assess their awareness, attitudes, and perceived effectiveness of various management strategies. In-depth interviews provided qualitative insights into students' experiences and expectations regarding management's role in facilitating sustainable practices. Findings indicate that students recognize the importance of strong management support and strategic planning in addressing challenges such as resource limitations and staff training. While students’ express optimism about the benefits of zero waste practices, they also emphasize the need for practical training and real-world applications to enhance their readiness for future careers. In conclusion, the study highlights the need to incorporate effective management strategies into hospitality education to better prepare students for implementing zero waste practices. Recommendations include developing curriculum modules focused on sustainability management strategies and fostering partnerships with industry stakeholders to offer hands-on learning opportunities.
The Role of Front Office Staff in Providing Satisfaction and Comfort for Guests at Radisson Golf and Convention Center Batam Wijaya, Hana; Sukmamedian, Haufi; Lubis, Arina Luthfini; Supardi, Supardi
Jurnal Manajemen Pelayanan Hotel Vol 8 No 2 (2024): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.080205

Abstract

This study aims to analyze the role and contribution of Front Office staff at Radisson Golf and Convention Center Batam in creating a satisfying and comfortable guest experience. Front Office staff have the main responsibility in direct interaction with guests, such as reception, reservation handling, and check-in and check-out process. The research method used is descriptive method with quantitative and qualitative approaches, through questionnaire survey and in-depth interviews. The sample consisted of randomly selected Front Office employees and hotel guests. The results showed that although the contribution of Front Office employees has not reached the level of statistical significance (p = 0.052), there are positive indications that the improvement of their role has an impact on guest satisfaction. Factors such as communication skills, ability to handle complaints, and efficiency in service greatly influence guests' perception of hotel service quality. In addition, the findings also show that guests' personal preferences and the hotel's environmental conditions also influence the overall guest experience. Based on these findings, hotel management is advised to increase employee training in interpersonal skills and conflict handling, and improve internal communication systems between departments to enhance service coordination. This study provides important insights for hotel management in optimizing the role of the Front Office to improve guest experience.

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