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Agung Suharyanto
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Jurnal Ilmu Pemerintahan, Administrasi Publik, dan Ilmu Komunikasi (JIPIKOM)
Published by Universitas Medan Area
ISSN : -     EISSN : 27221148     DOI : 10.31289
Core Subject : Humanities, Social,
Humanities Social Sciences
Jurnal Ilmu Pemerintahan, Administrasi Publik, dan Ilmu Komunikasi (JIPIKOM), is a journal of Governmental, Political, Public Administration, Communication and Social Sciences, for information and communication resources for academics, and observers of Governance Sciences, Social Sciences, Political Sciences, Public Administration Sciences, Communication Sciences, Methodology of Social Sciences and Social Work. The published paper is the result of research, reflection, and actual critical study with respect to the themes of Governmental, Political, Public Administration, Communication and Social Sciences, All papers are peer-reviewed by at least two referees. The scope of Jurnal Ilmu Pemerintahan, Administrasi Publik, dan Ilmu Komunikasi (JIPIKOM), is the Governmental, Political, Public Administration, Communication and Social Sciences. Published twice a year (April and October) and first published for printed edition since Volume 1 No. 1 April 2019.
Arjuna Subject : Ilmu Sosial - Ilmu Sosial (Lain-Lain)
Articles 32 Documents
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Search results for , issue "Vol 7, No 2 (2025): JIPIKOM OKTOBER" : 32 Documents clear
Makna Komunikasi Shopkeeper Bagi Konsumen dalam Proses Belanja di Domayn Store Aritonang, Wendy Ricardho; Khairullah, Khairullah
Jurnal Ilmu Pemerintahan, Administrasi Publik, dan Ilmu Komunikasi (JIPIKOM) Vol 7, No 2 (2025): JIPIKOM OKTOBER
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/jipikom.v7i2.6547

Abstract

This study aims to understand the meaning of communication between shopkeepers and consumers in the shopping process at Domayn Store. Using a descriptive qualitative approach, it focuses on how consumers interpret their communication experiences and how these interactions influence comfort, trust, and purchasing decisions. Data were collected through in-depth interviews with consumers and shopkeepers, as well as direct observation in the store. The findings reveal that communication characterized by friendliness, empathy, and clarity of information is understood by consumers not merely as service, but also as a form of appreciation. Friendliness is perceived as attentiveness, empathy fosters emotional closeness, and clear product information builds consumer trust in decision-making. Thus, interpersonal communication by shopkeepers carries meaning beyond simple transactions. It creates harmonious relationships, enhances comfort, and strengthens consumer loyalty to Domayn Store. These findings highlight the importance of meaningful communication in shaping positive shopping experiences in contemporary retail.
Penggunaan Bahasa Jawa Oleh Etnik Mandailing Dalam Komunikasi Sehari Hari di Jalan Datuk Kabu, Pasar III Tembung Pardede, Kiky Yohana; Matondang, Armansyah
Jurnal Ilmu Pemerintahan, Administrasi Publik, dan Ilmu Komunikasi (JIPIKOM) Vol 7, No 2 (2025): JIPIKOM OKTOBER
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/jipikom.v7i2.6490

Abstract

This study aims to examine the phenomenon of Javanese language use by the Mandailing ethnic group in everyday communication on Jalan Datuk Kabu, Pasar III, Tembung, Medan. Using a descriptive qualitative approach, data were collected through observation, in-depth interviews, and documentation. The results of the study indicate that the Mandailing community actively uses Javanese in various social contexts, particularly in cross-ethnic interactions in market environments, neighborhoods, and workplaces. The forms of language use include code-mixing, code-switching, and lexical borrowing, with the ngoko variety dominating informal conversations. The primary motivation for using Javanese is to facilitate communication, strengthen social bonds, and adapt to the Javanese-majority environment. However, this phenomenon also limits the use of the Mandailing language, especially among younger generations. The study concludes that while the use of Javanese reflects a positive process of social integration, efforts to preserve the Mandailing language are necessary to maintain the sustainability of local cultural identity.
Komunikasi Interpersonal Karyawan dalam Meningkatkan Minat Beli Pelanggan di K3Mart Adam Malik Pakpahan, Sri Wulan; Matondang, Armansyah
Jurnal Ilmu Pemerintahan, Administrasi Publik, dan Ilmu Komunikasi (JIPIKOM) Vol 7, No 2 (2025): JIPIKOM OKTOBER
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/jipikom.v7i2.6463

Abstract

The increasingly competitive retail industry demands companies to enhance service quality as a strategy to retain customers. One crucial aspect of this service is employees’ interpersonal communication, which not only delivers product information but also builds trust and emotional comfort for customers. In this context, this study aims to examine the role of employees’ interpersonal communication in increasing customer purchase interest and to identify communication barriers encountered during the service process at K3MART Adam Malik. This research employs a qualitative approach with a descriptive method. Data were collected through participatory observation and in-depth interviews with five informants, consisting of three service employees and two regular customers. Data analysis was carried out through the stages of data reduction, data presentation, and thematic conclusion drawing. he results show that interpersonal communication characterized by friendliness, clarity, empathy, responsiveness, and solution orientation plays a significant role in enhancing customer purchase interest. Customers felt more comfortable and trusted the services provided, which led to improved purchasing decisions. However, several communication barriers were identified, including high workloads, language and cultural differences, lack of communication training, environmental noise, and uncooperative customer behavior. This research concludes that strengthening employees’ interpersonal communication skills and strategically managing communication barriers are crucial to enhancing service effectiveness and maintaining a competitive advantage in the retail sector.
Gaya Komunikasi Pimpinan dengan Pegawai dalam Menangani Kasus Narkoba di Kantor BNN Kabupaten Karo Tambunan, Annisa Putri; Suharyanto, Agung
Jurnal Ilmu Pemerintahan, Administrasi Publik, dan Ilmu Komunikasi (JIPIKOM) Vol 7, No 2 (2025): JIPIKOM OKTOBER
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/jipikom.v7i2.6442

Abstract

This study aims to determine the leadership communication style applied by the Head of the Karo Regency BNN with employees in handling drug cases at the Karo Regency BNN office. This research uses the Behavioral Theory of Gage and Berliner to see what kind of communication style is carried out by the Head of BNN in an effort to handle drug cases at the Karo Regency BNN Office. This research uses a qualitative approach where researchers explain the data obtained through observation, documentation, and interviews to obtain more detailed information. The analysis process used in this research is based on the Miles and Huberman model through the process of data reduction, data presentation, and conclusion drawing. The result of this research is that the Head of the Karo Regency BNN uses 3 types of communication styles in his leadership, namely first the relingushing style, second the structuring style and finally the equalitarian style. In this case The relingushing style is a communication style that dominates the communication style possessed by the Head of BNN Karo in his leadership as evidenced by democratic communication and provides opportunities for all employees to convey aspirations and performance reporting in the success of superior programs built at the Karo Regency BNN Office.
Komunikasi Persuasif Unit Transfusi Darah Palang Merah Indonesia Dalam Meningkatkan Jumlah Pendonor Bagi Pasien Pertolongan Kecelakaan Lalu Lintas Satria, Dimas; Syafrizaldi, Syafrizaldi
Jurnal Ilmu Pemerintahan, Administrasi Publik, dan Ilmu Komunikasi (JIPIKOM) Vol 7, No 2 (2025): JIPIKOM OKTOBER
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/jipikom.v7i2.6536

Abstract

This study aims to describe the persuasive communication strategies implemented by the Blood Transfusion Unit (UTD) of the Indonesian Red Cross (PMI) in increasing the number of blood donors, particularly for traffic accident patients who require immediate and urgent blood transfusions. The research employed a qualitative approach through library research. Data were obtained from a variety of written sources, including books, articles, journals, research reports, and official documents relevant to the research topic. Data analysis was conducted using Miles and Huberman’s interactive model, which consists of data reduction, data display, and conclusion drawing. The findings reveal that PMI’s persuasive communication strategies are largely carried out through the AIDDA model (Attention, Interest, Desire, Decision, and Action), which effectively captures public attention, fosters interest, builds desire, strengthens decision-making, and encourages concrete actions in the form of blood donation. In addition, PMI also applies a psychodynamic approach, combining cognitive (rational) and emotional (affective) aspects in persuasive messages delivered to the public. This strategy has proven effective in raising awareness and encouraging greater participation in voluntary blood donation, ultimately ensuring sufficient blood availability for traffic accident patients. The study highlights the significant role of persuasive communication in PMI’s humanitarian mission, emphasizing that the application of appropriate communication strategies can serve as a key factor in overcoming the challenges of low public awareness toward voluntary blood donation.
Hambatan Komunikasi Interpersonal Etnis Nias dan Simeulue di Kost Opung Tuasan Firdagustia, Firdagustia; Matondang, Armansyah
Jurnal Ilmu Pemerintahan, Administrasi Publik, dan Ilmu Komunikasi (JIPIKOM) Vol 7, No 2 (2025): JIPIKOM OKTOBER
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/jipikom.v7i2.6604

Abstract

Indonesia sebagai negara multikultural menghadirkan dinamika komunikasi yang kompleks. Termasuk di kota Medan yang dihuni beragam etnis seperti Batak, Nias, dan Simeulue. Penelitian ini bertujuan untuk mengetahui hambatan interpersonal anatara etnis Nias dan Simeulue dalam ruang sosial terbatas, yaitu di Kost Opung Tuasan. Metode yang digunakan Adalah kualitatif deskriptif dengan Teknik observasi, wawancara mendalam, dan dokumentasi. Analisis data meliputi reduksi, penyajian, dan penarikan Kesimpulan, dengan validasi triangulasi, member check dan auditing. Hal ini menunjukan hambatan komunikasi interpersonal dapat di petakan dalam bentuk psikoligis, semantik, ekologis, dan mekanis. Hambatan psikologis muncul dari streotip, prasangka, serta perbedaan agama; hambatan semantik terkait dengan perbedaan Bahasa dan logat; sementara hambatan ekologis dan mekanis ditemukan relative ringan. Pengguanaan Bahasa, strategi akomodasi, dan intensitas intraksi tatap muka mampu mereduksi hambatan tersebut. Penelitian ini menyimpulkan hambatan psikologis dan semantik menjadi tantangan utama. Tempat tinggal sementara para perantau menjadikan ruang sosial yang justru membuka peluang bagi terciptanya pemahaman lintas etnis lebih inklusif.
Komunikasi Kekerabatan Mahasiswa Batak dalam Interaksi Sosial Digital di Lingkungan Universitas Medan Area Oktaviani, Nurliza; Suharyanto, Agung
Jurnal Ilmu Pemerintahan, Administrasi Publik, dan Ilmu Komunikasi (JIPIKOM) Vol 7, No 2 (2025): JIPIKOM OKTOBER
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/jipikom.v7i2.6458

Abstract

Kinship communication is a vital aspect of Batak culture, reflecting social structure, identity, and group norms. Within the multicultural setting of Universitas Medan Area, Batak students continue to carry these values into their daily interactions, including those conducted digitally. This study aims to examine the forms and dynamics of Batak students’ kinship communication, both in face-to-face and online interactions, through the lenses of symbolic interactionism and social identity theory. A qualitative method with a phenomenological approach was employed, involving eight purposively selected informants from various faculties. Data collection techniques included semi-structured interviews and limited observation of digital interactions. The findings reveal that Batak students consistently use kinship address terms such as tulang, amang, and namboru as symbols of respect for clan hierarchy, serving both as social control and expressions of collective identity. Moreover, digital media does not diminish these values but instead acts as a medium for cultural preservation and expansion. Students form online communities based on clan affiliation, maintain verbal etiquette, and strengthen solidarity through coordinated support and emotional connection. In conclusion, Batak students’ kinship communication proves to be adaptive, thriving not only in physical spaces but also contextually within digital environments. Traditional values remain relevant and are actively maintained, bridging culture and technology in a harmonious way.
Pengaruh Media Sosial Tiktok Terhadap Perilaku Konsumsi Mahasiwa Ilmu Komunikasi Universitas Medan Area Balga, Nakata; Khairullah, Khairullah
Jurnal Ilmu Pemerintahan, Administrasi Publik, dan Ilmu Komunikasi (JIPIKOM) Vol 7, No 2 (2025): JIPIKOM OKTOBER
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/jipikom.v7i2.6546

Abstract

TikTok is a new social media platform that allows users to express themselves and hone their talents through video content. By creating engaging videos, they can also interact in the comments section and private chat. The purpose of this study is to analyze the influence of TikTok on the consumer behavior of students at Medan Area University. This thesis employed qualitative research methods. Quantitative research methods are used to conduct research in a naturalistic manner using various available methods. The results show that the value of F count F table (4.316 2.0), thus the hypothesis is accepted, so it can be concluded that TikTok Social Media has a Positive Influence on the Consumptive Behavior of Medan Area University Students. So it can be concluded that the null hypothesis H0 is rejected and Ha is accepted, which means there is an influence between the TikTok social media variable (X) on the consumptive behavior variable of Medan Area University Communication students. (Y) .
Penjabat Kepala Daerah dan Tantangan Demokrasi Lokal Fikri, Ahmad Fatkul
Jurnal Ilmu Pemerintahan, Administrasi Publik, dan Ilmu Komunikasi (JIPIKOM) Vol 7, No 2 (2025): JIPIKOM OKTOBER
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/jipikom.v7i2.6455

Abstract

The implementation of the 2024 Simultaneous Regional Elections in Indonesia has led to a leadership vacuum in 271 regions, which must be filled by Acting Regional Heads (Pj KDH). The top-down and non-transparent appointment of Pj KDH has triggered public controversy, conflicts of interest, and weakened both legal legitimacy and local democracy. This study aims to analyze the problems, key issues, and alternative solutions in the appointment of Acting Regional Heads. Employing a critical discourse analysis method with Norman Fairclough’s three-dimensional framework—textual analysis, discourse practice, and socio-political context—the research draws on diverse data sources, including audio-visual materials (YouTube, Instagram, Zoom meetings), academic journals, laws and regulations, as well as online and print media. The findings reveal that the non-transparent and non-participatory appointment of Pj KDH contributes to the decline of democratic practices, bureaucratic politicization, and conflicts of interest involving acting officials, local parliaments (DPRD), and civil servants. This study recommends the establishment of clear technical regulations governing the selection process, the involvement of local parliaments, the formation of independent selection committees, and the prioritization of appointing regional secretaries (Sekda) as acting heads.
E-Paper Analisa sebagai Media Peningkatan Antusiasme Pemilih Pemula Saragi, Yosafat Steven; Khairullah, Khairullah
Jurnal Ilmu Pemerintahan, Administrasi Publik, dan Ilmu Komunikasi (JIPIKOM) Vol 7, No 2 (2025): JIPIKOM OKTOBER
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/jipikom.v7i2.6542

Abstract

This study aims to describe the role of E-Paper Analisa as a medium in enhancing the enthusiasm and participation of first-time voters in general elections. The research employed a qualitative descriptive approach using in-depth interviews with several first-time voters who actively access E-Paper Analisa. Data were analyzed thematically to explore the experiences, perceptions, and interpretations of informants regarding the political content provided by the platform. The findings reveal that easy accessibility through digital devices, the credibility of information sources, and the relevance of political issues presented in an up-to-date manner contribute significantly to strengthening the political efficacy of young voters. This impact is reflected in their growing self-confidence, interest, and political awareness, as well as their readiness to participate in elections. Beyond serving as an information medium, E-Paper Analisa plays a vital role in shaping political literacy among the younger generation by delivering political discourse that is accessible and contextual. The conclusion highlights that E-Paper Analisa is not merely a news dissemination channel but also an effective instrument of political literacy that fosters critical participation and enthusiasm among first-time voters. These findings enrich the literature on the relationship between digital media and political participation, and further studies are recommended to examine more deeply the influence of online media on the political behavior of young voters.

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