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Agung Suharyanto
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Jurnal Ilmu Pemerintahan, Administrasi Publik, dan Ilmu Komunikasi (JIPIKOM)
Published by Universitas Medan Area
ISSN : -     EISSN : 27221148     DOI : 10.31289
Core Subject : Humanities, Social,
Humanities Social Sciences
Jurnal Ilmu Pemerintahan, Administrasi Publik, dan Ilmu Komunikasi (JIPIKOM), is a journal of Governmental, Political, Public Administration, Communication and Social Sciences, for information and communication resources for academics, and observers of Governance Sciences, Social Sciences, Political Sciences, Public Administration Sciences, Communication Sciences, Methodology of Social Sciences and Social Work. The published paper is the result of research, reflection, and actual critical study with respect to the themes of Governmental, Political, Public Administration, Communication and Social Sciences, All papers are peer-reviewed by at least two referees. The scope of Jurnal Ilmu Pemerintahan, Administrasi Publik, dan Ilmu Komunikasi (JIPIKOM), is the Governmental, Political, Public Administration, Communication and Social Sciences. Published twice a year (April and October) and first published for printed edition since Volume 1 No. 1 April 2019.
Arjuna Subject : Ilmu Sosial - Ilmu Sosial (Lain-Lain)
Articles 32 Documents
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Search results for , issue "Vol 7, No 2 (2025): JIPIKOM OKTOBER" : 32 Documents clear
Effects of Digital Media on Corporate Reputation in Developing Economies: A Systematic Review Grace, Adeniji Chinyerem; Olaide, Lewis Anita
Jurnal Ilmu Pemerintahan, Administrasi Publik, dan Ilmu Komunikasi (JIPIKOM) Vol 7, No 2 (2025): JIPIKOM OKTOBER
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/jipikom.v7i2.6629

Abstract

The rise of digital media, encompassing social media, email marketing, and review websites, has fundamentally altered how corporate reputation is formed and managed. These platforms are now essential tools, yet they simultaneously introduce new vulnerabilities. This study aims to systematically assess the impact of digital media on corporate reputation by identifying key benefits, persistent challenges, and effective management strategies, addressing a gap by consolidating literature from 2011 to 2024 to provide a cohesive view of the digital reputation landscape. A systematic review was conducted in accordance with PRISMA guidelines, utilizing Google Scholar to include relevant, full-text studies published exclusively between 2011 and 2024. Results show that digital media significantly enhances brand visibility and deepens customer engagement, but this benefit is balanced by considerable risks, primarily the rapid spread of misinformation and negative feedback. Findings highlight that social media is the most influential platform, while email marketing is uniquely effective for building trust through personalized, direct communication. The novelty of this study lies in its synthesis of these varying platform impacts, demonstrating that reputation is now a function of continuous, multi-channel management. Effective digital reputation management demands a multi-faceted approach centered on strategic communication, continuous monitoring, and robust cybersecurity measures. The study strongly recommends that organizations adopt adaptive digital strategies and that regulatory bodies consider stronger governance frameworks. Further research is warranted to explore the impact of emerging technologies on corporate reputation, particularly within developing economies where digital infrastructure and regulatory systems are still evolving.
Analisis Determinan Keberhasilan Implementasi SPBE di Pemerintah Daerah: Pendekatan Structural Equation Modeling (SEM) Prasetyo, Restu
Jurnal Ilmu Pemerintahan, Administrasi Publik, dan Ilmu Komunikasi (JIPIKOM) Vol 7, No 2 (2025): JIPIKOM OKTOBER
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/jipikom.v7i2.6246

Abstract

This study aims to measure the significant influence of civil servants’ digital competence, ICT infrastructure, and digital leadership on the successful implementation of the Electronic-Based Government System (SPBE) in local governments. The research focuses on analyzing the determinants of SPBE success using the theoretical frameworks of the Technology-Organization-Environment (TOE) and Technology Acceptance Model (TAM). Data were collected through structured questionnaires administered to 420 civil servants across 35 local governments and analyzed quantitatively using Structural Equation Modeling (SEM). The results indicate that digital competence (β=0.28), ICT infrastructure (β=0.35), and digital leadership (β=0.31) have significant effects on SPBE implementation success. Budget allocation serves as a strengthening moderator of competence, while regulation remains ineffective. The novelty of this study lies in integrating the TOE and TAM frameworks simultaneously within the regional SPBE context in Indonesia, as well as incorporating budget and regulation as moderating variables that have received limited attention in previous research. The findings highlight the importance of synergy among civil servants’ digital competence, adequate ICT infrastructure, and digital leadership in enhancing the success of electronic-based bureaucratic transformation.

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