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Journal Industrial Manufacturing
Published by Universitas Muhammadiyah Tangerang
ISSN : 25024582     EISSN : 25803794     DOI : https://doi.org/10.31000/jim
Core Subject : Engineering,
Engineering Industrial & Manufacturing Engineering
Journal of Industrial Manufacturing merupakan jurnal ilmiah yang berfokus terhadap continuous improvement dalam dunia industri (maufaktur dan jasa). Selain itu ruang lingkup jurnal mencakup seluruh keilmuan Teknik Industri.
Arjuna Subject : Teknik (semua kategori) - Tenik Industri dan Manufaktur
Articles 13 Documents
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Search results for , issue "Vol 4, No 1 (2019): Journal Industrial Manufacturing" : 13 Documents clear
PERBAIKAN KINERJA PERUSAHAAN DENGAN METODE KRITERIA PENILAIAN KINERJA UNGGUL (KPKU BUMN) Tri Joko Wibowo
Journal Industrial Manufacturing Vol 4, No 1 (2019): Journal Industrial Manufacturing
Publisher : Program Studi Teknik Industri Universitas Muhammadiyah Tangerang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31000/jim.v4i1.1239

Abstract

PT X adalah perusahaan yang bergerak di bidang jasa. Seiring dengan perkembangan bisnis perusahaan dan dinamika bisnis eksternal, perusahaan bermaksud melakukan penilaian kondisi bisnis perusahaan. Kondisi bisnis perusahaan akan menjadi dasar bagi perusahaan untuk melakukan perencanaan bisnis ke depan dan sekaligus mengelola bisnis saat ini. Proses penilaian dilakukan dengan penerapan kriteria penilaian kinerja unggul (KPKU) BUMN. KPKU BUMN sendiri adalah adopsi dan adaptasi kriteria Malcolm Baldrige yang berasal Amerika Serikat. Ouput dari metode KPKU adalah skor dan band skor, yang menggambarkan kinerja perusahaan secara umum. Hasil penerapan KPKU telah menghasilkan perbaikan kinerja dimana pada tahun 2010, skor Perusahaan sebesar 233,1 (early development) dan setelah melakukan perbaikan, skor pada tahun 2013 sebesar 324 (early result), pada tahun 2017 dilakukan assesment dengan skor 441.25(early development). Kata Kunci: early result, early development, malcolm baldrige, kpku
ANALISA TEKNIK PENGUKURAN KEPUASAN PELANGGAN PADA PT GRAMEDIA ASRI MEDIA (REGIONAL I TB.GRAMEDIA BALEKOTA) Joko Hardono; Henri Ponda; Devi Setyaningsih
Journal Industrial Manufacturing Vol 4, No 1 (2019): Journal Industrial Manufacturing
Publisher : Program Studi Teknik Industri Universitas Muhammadiyah Tangerang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31000/jim.v4i1.1245

Abstract

This research proposes Analysis of Customer Satisfaction Measurement Techniques At PT Gramedia Asri Media (Regional I TB.Gramedia Balekota) the purpose of this research is to find out what aspects are used by PT. Gramedia Balekota to assess customer satisfaction and analyze customer satisfaction assessment techniques applied by PT. Gramedia Balekota at this time. The research method used in this study is the method of observation, interview, questionnaire, and literature study. Comparing the current method to  Servqual Method with five aspects of customer satisfaction, namely Tangible, Reliability, Responsivenessi, Assurance, and Empaty. From the results of questionaire satisfaction of TB customers. Gramedia Period period January 2018-May 2018 obtained results A total of 189 respondents gave an assessment of Sad Emoticon, a total of 205 respondents gave an Emoticon flat rating, and as many as 106 respondents gave an assessment of Smile Emoticon. The aspect of customer satisfaction assessment included in TB. Gramedia Balekota in it’s questionnaire to measure customer satisfaction. TB.Gramedia Balekota only uses three indicators, namely product availability, shopping convenience, and product quality. Product availability and product quality enter the tangible aspect. And the convenience of shopping goes into the Reliability aspect. So that in measuring the satisfaction of  TB customers, Gramedia Balekota has not fulfilled the five aspects of service quality.Key words :  Measurement, customer satisfactions, Servqual Method , service quality
STRATEGI BERSAING DI DALAM INDUSTRI PERANCAH DAN BEKISTING SISTEM DENGAN MENGGUNAKAN METODE KANVAS MODEL BISNIS. STUDI KASUS : PT. BETON PERKASA WIJAKSANA Argi Thaufani; Mohammad Hamsal
Journal Industrial Manufacturing Vol 4, No 1 (2019): Journal Industrial Manufacturing
Publisher : Program Studi Teknik Industri Universitas Muhammadiyah Tangerang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31000/jim.v4i1.1268

Abstract

Business competition, changes in consumer tastes, economic and social changes led to various challenges and opportunities faced by PT. Beton Perkasa Wijaksana. China-made bekisting presence in Indonesia with low prices become a challenge for PT. Beton Perkasa Wijaksana. Therefore, companies should determine and re-evaluate the competitive strategy of construction firms in the business world today.There are three objectives of this study. First, to determine the strength of the product PERI PT. Beton Perkasa Wijaksana in bekisting sales market share in Indonesia. Second, to determine what factors are the strength and the weaknesses of the company. Third, create business competition strategy for PT. Beton Perkasa Wijaksana.SWOT method focuses on the IFE and EFE measurements to determine the current condition of the company and where the current level PT. Beton Perkasa Wijaksana. Formulated a strategy which will be constructed by the method of Bussiness Model Canvas  which consists of nine pieces that reflect the company's box, where the BMC will look grouping of strategies that will be built in any part of it that exist in the company, which all the box will be connected to each other and have a relationship that will make strategies that can be applied. Keywords: Formwork, SWOT, IFE, EFE, Bussiness Model Canvas.

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