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Contact Name
Andrian Saputra
Contact Email
andriansaputra@fkip.unila.ac.id
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+6285768233166
Journal Mail Official
pedrevjournal@gmail.com
Editorial Address
STKIP Al Islam Tunas Bangsa: Jalan Z.A. Pagar Alam No. 41 Gedong Meneng Bandar Lampung Institute of Multidisciplinary Research and Community Service: Jalan Airan Raya, Way Huwi, Lampung Selatan
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INDONESIA
Pedagogy Review
ISSN : -     EISSN : 30256771     DOI : http://dx.doi.org/10.61436/pedrev
Core Subject : Education,
Pedagogy Review is an academic journal that published all the studies in the areas of education, learning, teaching, curriculum development, learning environments, teacher education, educational technology, educational developments from various types of research such as surveys, research & development, experimental research, classroom action research, etc. Pedagogy Review covers all the educational research at the level of primary, secondary, and higher education. The goal of this journal is to bring together researchers and practitioners from academia and industry to focus on Educational advancements and establishing new collaborations in these areas. Original research papers, state-of-the-art reviews are invited for publication in all areas of Education. Topics of Interest include, but are not limited to, the following Disaster literacy and Risk Management Education Ethnopedagogy-based STEM Education Integrating technology into the curriculum: Challenges & Strategies Collaborative & Interactive Learning Tools for 21st Century learning Learning Analysis Education Management Systems Education Policy and Leadership Business Education Virtual and remote laboratories Pedagogy Enhancement with E-Learning Course Management Systems Teacher Evaluation Curriculum, Research, and Development Web-based tools for education Games and simulations in Education Learning / Teaching Methodologies and Assessment Counselor Education Student Selection Criteria in Interdisciplinary Studies Global Issues in Education and Research Technology Support for Pervasive Learning Artificial Intelligence, Robotics and Human-computer Interaction in Education Mobile/ubiquitous computing in education Web 2.0, Social Networking, Blogs and Wikis Multimedia in Education Educating the educators Professional Development for teachers in ICT
Articles 1 Documents
Search results for "Strategies for Optimizing Teacher Service Quality through Strengthening Knowledge Management" : 1 Documents clear
Strategies for Optimizing Teacher Service Quality through Strengthening Knowledge Management, Interpersonal Communication, Organizational Support, and Job Satisfaction Hermawan, Andi; Wardani, Andri Kusuma; Susilowati, Endang; Hanum, Ulfiah
Pedagogy Review Vol 3, No 1 (2024): Pedagogy Review
Publisher : Institute of Multidisciplinary Research and Community Service

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61436/pedagogy/v3i1.pp01-19

Abstract

Abstract: This study investigates strategies to improve the quality of teacher services in vocational high schools by examining the roles of knowledge management, interpersonal communication, organizational support, and job satisfaction. As vocational education serves as a cornerstone for human resource development, teacher performance plays a critical role in achieving its objectives. However, initial findings indicate that teacher service quality at PGRI Vocational High Schools in Bogor Regency remains below expectations, particularly in dimensions such as reliability, responsiveness, assurance, empathy, and tangibles. This research aims to propose actionable strategies to address these shortcomings by exploring the interrelationships among key variables. Adopting a mixed-method approach, the study utilized path analysis to test hypotheses regarding the relationships among variables and employed the SITOREM method to prioritize indicators for improvement. From a population of 289 teachers, a sample of 168 was selected using the Slovin formula. Data collection was conducted through validated and reliable questionnaires, followed by statistical analyses, including normality tests, regression analysis, and multicollinearity assessments, ensuring the reliability and robustness of the findings. The results demonstrated significant direct and indirect effects of knowledge management, interpersonal communication, and organizational support on job satisfaction and teacher service quality. Critical areas identified for improvement included knowledge acquisition, openness, fairness, and job satisfaction, while strengths such as knowledge utilization and group equity were highlighted for maintenance. The SITOREM analysis provided a structured approach to prioritize interventions, identifying fairness, supervisor support, and empathy as key areas for actionable improvement. This study emphasizes the interconnected role of leadership, effective communication, and supportive organizational structures in creating an environment conducive to high-quality teaching. Its findings contribute to the broader dialogue on enhancing teacher service quality in vocational education. Practical recommendations include implementing targeted training initiatives, revising institutional policies, and fostering supportive organizational cultures. While the study offers valuable insights, it acknowledges limitations such as its reliance on self-reported data and the contextual focus on vocational high schools. Future research is encouraged to include additional variables and expand the findings to different educational contexts.   Keywords: teacher service quality, knowledge management, interpersonal communication, organizational support, job satisfaction, SITOREM analysis.

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