Journal Economic Excellence Ibnu Sina
bidang Ilmu Manajemen dan Ekonomi. Jurnal ini berkaitan dengan aspek apapun dari manajemen, namun tidak terbatas pada topik berikut : berkaitan dengan aspek apapun dari manajemen, namun tidak terbatas pada topik berikut : Manajemen Sumberdaya Manusia , Manajemen Keuangan, Manajemen Pemasaran, Manajemen Sektor Publik, Manajemen Operasional, Manajemen Rantai Pasokan, Corporate Governance, Etika Bisnis, Akuntansi Manajemen dan Pasar Modal dan Investasi.
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Pengaruh Kualitas Layanan Dan Persepsi Harga Terhadap Kepuasan Pelanggan Pada Bisnis Jasa Salon Reza Di Kabupaten Kolaka
Shafira Syakhnur;
Andry Stephanie Titing;
Hendrik Hendrik
Journal Economic Excellence Ibnu Sina Vol. 1 No. 4 (2023): Desember : Journal Economic Excellence Ibnu Sina
Publisher : STIKes Ibnu Sina Ajibarang
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DOI: 10.59841/excellence.v1i4.403
This study aims to determine: (1) The effect of service quality on customer satisfaction in the Reza Salon Wedding Organization service business in Kolaka Regency, (2) The effect of price perceptions on customer satisfaction in the Reza Salon Wedding Organization service business in Kolaka Regency. This study uses a quantitative method approach. Collecting data in this study using literature, observation, questionnaires and documentation. The population in this study amounted to 2843 people with a sample of 351 Reza Salon customers in this study. Testing the research instrument using the validity test and reliability test with SPSS. The data analysis technique used in this study is the measurement model test (outer model) and the structural model test (inner model) with Smart PLS. Based on the results of the study it is known that the first hypothesis, there is a positive and significant influence between the constructs of service quality variables on customer satisfaction in the Reza Salon Wedding Organization service business in Kolaka Regency. The second hypothesis, there is a positive and significant influence between the constructs of service quality variables on customer satisfaction in the Reza Salon Wedding Organization service business in Kolaka Regency.
Analisis Faktor Yang Mempengaruhi Minat Nasabah Dalam Menggunakan BSI Mobile Pada Bank Syariah Indonesia KC Medan Ahmad Yani
Rindi Nabila Syahputri;
Ahmad Perdana Indra
Journal Economic Excellence Ibnu Sina Vol. 1 No. 4 (2023): Desember : Journal Economic Excellence Ibnu Sina
Publisher : STIKes Ibnu Sina Ajibarang
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DOI: 10.59841/excellence.v1i4.451
The objective of this article is to examine the elements that impact the inclination of customers of Indonesian Islamic banks, specifically those in KC Medan Ahmad Yani, to utilize mobile banking. Technology has significantly influenced people's lives, and the banking industry has utilized the internet to enhance their services. This has resulted in the emergence of mobile banking, which refers to banking services accessed through mobile phones or, in other words, phone banking. Mobile banking, along with services like ATMs and credit cards, has become essential for Indonesian banks to expand their target market. Currently, mobile banking serves as a primary focal point and an effective operational strategy for banks to enhance their services.The purpose of this analysis is to identify the factors that influence customers' interest in using mobile banking and the strategies employed to increase customer engagement. Additionally, the study aims to ascertain whether mobile banking can be employed as a marketing strategy to drive customer growth at Bank Syariah Indonesia KC Medan Ahmad Yani. Data collection for this research is conducted through a questionnaire, which includes inquiries intended to gather relevant information.
Analisis Perbandingan Pendapatan Sebelum dan Setelah Menggunakan QRIS Di Pasar Seni To’pao, Kabupaten Toraja Utara
Pauline Surjadi Popang;
Rati Pundissing;
Mince Batara
Journal Economic Excellence Ibnu Sina Vol. 1 No. 4 (2023): Desember : Journal Economic Excellence Ibnu Sina
Publisher : STIKes Ibnu Sina Ajibarang
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DOI: 10.59841/excellence.v1i4.463
Technology in the financial sector plays a crucial role in human life, as evidenced by the widespread use of electronic money. The advent of cashless payments, such as QRIS, can enhance financial management for businesses and contribute to their success. This research aims to compare the income of MSMEs before and after implementing QRIS in their operations. The sample size used in this study consists of 35 MSMEs at To’Pao Art Market, selected through saturation sampling. Data collection was conducted using a questionnaire, and data analysis was performed using the Paired t-Test. The results of this study indicate that there is a difference in MSMEs' income before and after the adoption of QRIS. This is supported by the Paired t-Test, which yielded a significance value (α) of less than 0.05 (0.007 < 0.05). The average income before using QRIS was 20.77, whereas after implementing QRIS, there was an increase in the average income to 21.60. Based on the results of the paired t-test, it can be concluded that the use of QRIS has a positive impact on MSMEs' income."
Analisis Penyaluran Kredit Usaha Rakyat (KUR) Pada UMKM di Bolu Pada Bank BRI
Jesy Likubanne Mallisa’;
Mince Batara;
Rati Pundissing
Journal Economic Excellence Ibnu Sina Vol. 1 No. 4 (2023): Desember : Journal Economic Excellence Ibnu Sina
Publisher : STIKes Ibnu Sina Ajibarang
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DOI: 10.59841/excellence.v1i4.464
The population and at the same time being the sample in this study are the debtors of Bank BRI Unit Bolu. Then the sampling to obtain information about the objects of this research is by means of homogeneous sampling in which the elements of the population studied have properties that are relatively uniform to one another. The samples taken in this study were 50 debtors. This study uses a quantitative descriptive approach in the form of questionnaires to debtors about credit granting procedures. Data collection techniques used were interviews, observations, and questionnaires. Data analysis techniques used are data percentage, data reduction, and data descriptive. The results showed that from the 5C assessment at Bank BRI Unit Bolu, it could be concluded that the distribution of People's Business Credit (KUR) was fully in accordance with the standards set by Bank BRI Unit Bolu, which can be seen from the results of the questionnaire obtained from 50 customers who were at a percentage value of 70% - 100%.
Analisis Sistem Informasi Akuntansi Manajemen Industri Dalam Penerimaan Kas di Kantor Gubernur Sumatera Utara
Nur Hafiz Syafriani;
Arnida Wahyuni Lubis
Journal Economic Excellence Ibnu Sina Vol. 1 No. 4 (2023): Desember : Journal Economic Excellence Ibnu Sina
Publisher : STIKes Ibnu Sina Ajibarang
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DOI: 10.59841/excellence.v1i4.465
This study aims to determine the process of industrial management accounting information system in cash receipts at the North Sumatra Governor's Office, Jl. Pangeran Diponegoro No. 30, Madras Hulu, Kec. Medan Polonia, Medan City, North Sumatra, Zip Code 20152. Problem formulation: What are the advantages and disadvantages in the application of information systems. Research objectives: To find out the advantages and disadvantages in the application of accounting information systems regarding cash receipts. The data collection methods used in this study are decision techniques and direct research in the field. Technical analysis used is the description method, which is a method carried out by analyzing those related to cash receipts.
Analisis Kinerja Keuangan Dengan Menggunakan Metode Market Value Added (MVA) Pada PT.Duta Aggada Realty
Marni Jelianti Suka;
Rati Pundissing;
Yohanis l.Ta’dung
Journal Economic Excellence Ibnu Sina Vol. 1 No. 4 (2023): Desember : Journal Economic Excellence Ibnu Sina
Publisher : STIKes Ibnu Sina Ajibarang
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DOI: 10.59841/excellence.v1i4.466
Financial Performance Analysis Using the Market Value Added (MVA) Method at PT. Duta Anggada Realty Tbk. This research aims to determine financial performance using the Market Value Added (MVA) method at PT. Duta Anggada Realty Tbk. The object of this research is the financial performance of PT. Duta Anggada Realty Tbk. This research uses a quantitative approach with data analysis techniques in this research, namely the financial reports of PT. Duta Anggada Realty Tbk. The results of this research conclude that calculating the market value of shares, calculating the book value of shares, and calculating Market Value Added (MVA) fluctuates from year to year. The MVA value shows a negative value from 2019-2022. This indicates that PT Duta Anggada Realty Tbk cannot create added value and cannot maximize its income.
Pengaruh Beban Kerja Dan Lingkungan Kerja Terhadap Kepuasan Kerja Karyawan Pada PT. Bank Rakyat Indonesia, Tbk Kantor Cabang Rantepao, Kabupaten Toraja Utara
Alicia Tiara Pamangin;
Chrismesi Pagiu;
Marchelin Marchelin
Journal Economic Excellence Ibnu Sina Vol. 1 No. 4 (2023): Desember : Journal Economic Excellence Ibnu Sina
Publisher : STIKes Ibnu Sina Ajibarang
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DOI: 10.59841/excellence.v1i4.467
This study aims to determine the effect of workload and work environment on employee job satisfaction at PT. Bank Rakyat Indonesia, Tbk Rantepao Branch Office, North Toraja Regency. The object in this study is Employees at PT. Bank Rakyat Indonesia, Tbk Rantepao Branch Office, North Toraja Regency. This study used a quantitative approach with multiple linear regression analysis, to test and prove the hypothesis of this study using SPSS application version 26. The population in this study is permanent employees at PT. Bank Rakyat Indonesia, Tbk Rantepao Branch Office, North Toraja Regency as many as 103 respondents. This research shows that Workload and Work Environment do not affect together. By testing the coefficient of determination, a value of 0.269 or 26.9% was obtained. The Job Satisfaction variable can be explained by the Workload and Work Environment variables while the remaining 73.1% is explained by other variables.
Pengaruh Kualitas Produk Dan Harga Terhadap Loyalitas Konsumen Pada Logikaa Coffee House Kabupaten Toraja Utara
Junita Bungin;
Chrismesi Pagiu;
Randi Tangdialla
Journal Economic Excellence Ibnu Sina Vol. 1 No. 4 (2023): Desember : Journal Economic Excellence Ibnu Sina
Publisher : STIKes Ibnu Sina Ajibarang
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The purpose of this study was to determine the effect of product quality and price on consumer loyalty at Logikaa Caffee House. Data were collected by Questionnaire and Documentation. Data were analyzed quantitatively with multiple linear regression. The sample used in this study consistof 95 respondents. T table (1.985), shows that product quality has no effect on consumer loyalty and Price Test Results on consumer loyalty T count (4.118 > T table (1.985), shows that product quality has no effect on consumer loyalty, price has an effect on consumer loyalty The results of the F test obtained a calculated F value of 16.610 with an F table of 1.985 showing that product quality and price influence consumer loyalty simultaneously.
Analisis Pengaruh Kenaikan Tarif Pajak Pertambahan Nilai Terhadap Volume Penjualan Pada CV. Harko Jaya Offset
Rosyta Devi Arifianti Putri;
Khasanah Sahara;
Imarotus Suaidah
Journal Economic Excellence Ibnu Sina Vol. 1 No. 4 (2023): Desember : Journal Economic Excellence Ibnu Sina
Publisher : STIKes Ibnu Sina Ajibarang
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DOI: 10.59841/excellence.v1i4.496
This research is motivated by a government policy in 2021 to increase the Value Added Tax (VAT) rate by 11% starting on April 1 2022. In this policy, CV. Harko Jaya Offset is a business actor in the printing and trading sector of paper and plastic. As a Party subject to VAT when selling and purchasing goods. This research aims to determine the effect of increasing the Value Added Tax (VAT) rate on sales. The analysis technique used is quantitative descriptive analysis with analytical tools, calculating Value Added Tax (VAT) rates of 10% and 11%, calculating the amount of tax paid, calculating sales volume and calculating the increase/decrease in sales volume. The results of this research show that there is no influence on product sales from the increase in the Value Added Tax rate, because the company still uses the same selling price. It can be proven from the calculation results that sales volume increased by 58.19%. The results of this analysis are different from research from (Putri, 2022), (Djufri, 2022) and (Wibowo, 2021) which show that an increase in the Value Added Tax rate has an effect on declining sales. Suggestions on CV. Harko Jaya continues to use the same selling price for all products in each sale to maintain sales volume in the event of an increase in the VAT rate. And it is hoped that future researchers will be able to develop their research, one of which is on selling prices after VAT.
Manajemen Kualitas Pelayanan Nilai Dan Loyalitas Pelanggan : Suatu Kajian Literatur
Edi Irawan
Journal Economic Excellence Ibnu Sina Vol. 1 No. 4 (2023): Desember : Journal Economic Excellence Ibnu Sina
Publisher : STIKes Ibnu Sina Ajibarang
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DOI: 10.59841/excellence.v1i4.498
This article aims to review and attempt to inform about the concept of service quality management, value and customer loyalty. The research method used is qualitative and literature studies or library research. Based on the results of the discussion above, it can be concluded theoretically that to understand value service quality management and customer loyalty management requires several important things, namely a). For service quality management the values that need to be considered are: Tangible, Reliability, Responsiveness, Assurance and Empathy, b). For loyalty management that needs to be considered, namely: Becoming a regular customer, Buying between product lines, Referring to others and Commitment to the company.