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Etika Khairina
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INDONESIA
Jurnal Dialektika Publik
Published by Universitas Putera Batam
ISSN : 25283332     EISSN : 26212218     DOI : https://doi.org/10.33884/dialektikapublik.v7i1
Core Subject : Humanities, Social,
Humanities Social Sciences
Jurnal Dialektika Publik merupakan jurnal yang bergerak dibidang administrasi negara yang bertujuan menyebarluaskan hasil penelitian dan gagasan ilmiah untuk pengabdian menyeluruh kepada Masyarakat. Jurnal Dialektika menerbitkan artikel penelitian asli, artikel review dari kontributor yang terkait dengan Ilmu Sosial. Jurnal dialektika memiliki scope kajian diantaranya, KebijakanPublik, Manajemen Pelayanan Publik, Desentralisasidan Otonomi Daerah, E-government, Keuangan Negara danDaerah, Administrasi Birokrasi, Manajemen PerusahaanPublik, Hukum Administasi Negara & Kajian Sosial Kemasyarakatan.
Arjuna Subject : Ilmu Sosial - Administrasi Publik
Articles 7 Documents
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Search results for , issue "Vol. 3 No. 1 (2018): Dialektika Publik" : 7 Documents clear
ATB MobileApplication dalam Pelayanan Air Bersih di PT Adhya Tirta Batam: Indonesia Karol Teovani Lodan
Dialektika Publik Vol. 3 No. 1 (2018): Dialektika Publik
Publisher : Prodi Ilmu Administrasi Negara

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Abstract

Adhya Tirta Batam (ATB) is entrusted as clean water provider in Batam Island based on 25 Year concession of Batam Industrial Development Authority (now BP Batam). The purpose of this research is to analyze ATB mobile application in providing clean water service in Batam City. This research is a descriptive with qualitative approach. The focus of this research is the application of ATB mobile viewed from publications, interactions and transactions point of views. The results show this android-based mobile applications which can be downloaded from the Google Play Store by customers can be used as a mean to obtain information: payment locations, loggers, complaints, water usage charts, bill info, and information. The reason behind the availability of 6 (six) features because the information is the most basic or essential needed by the community. There is only one feature which gives a brief description of its usefulness, it is the feature information. Practically, this application is not so difficult to use and can be accessed anytime and anywhere as long as connected to the internet network. Viewing from the main classes of e-government, this application is equipped with a class of publications, they are feature information, payment locations, loggers, water usage graphics and bill info and interaction which is in complaint features. Relating to the the transfer of money from one party to another in transactions feature, shall be be equipped with a good security system so that the customers are comfortable and safe to make any transfer. Yet currently ATB Mobile Application has not provided such activity because it has not been equipped with a transaction tool which can guarantee the security of customers in the transaction.
Pengaruh Inovasi dan Kualitas Pelayanan Terhadap Kepuasan Masyarakat Pengguna Layanan Samsat Drive Thru: Indonesia Timbul Dompak; Sahat Sianturi; Naufal Alfian Supratama
Dialektika Publik Vol. 3 No. 1 (2018): Dialektika Publik
Publisher : Prodi Ilmu Administrasi Negara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33884/dialektikapublik.v3i1.657

Abstract

This study aims to determine the effect of Innovation (X1) and Service Quality (X2) to Satisfaction of Service Users of Samsat Drive Thru (Y). This study uses a quantitative approach by distributing questionnaires to people who are paying vehicle taxes using Samsat Drive Thru service. This research uses 100 accidental sampling technique. The data analysis used is multiple linear regression. The discussion of this research will be obtained from the data processing result from the questionnaire processed with SPSS Version 21. From the results of the data conducted shows the value of coefficient of determination (R2) of 0.617 which means the variable of Innovation and Service Quality able to explain 61.7% variable Satisfaction Users Samsat Drive Service Thru and the rest 38.3% are influenced by other variables not examined in this study. The conclusions from the results of this study indicate that: (1). Partially that Innovation Affects User Satisfaction (t count = 2.396> t table = 1.984); (2). Partially that Service Quality Affects User Satisfaction (t count = 6.352> t table = 1.984); (3). Simultaneously Innovation and Service Quality have a significant effect on User Satisfaction (Fcount = 78,148> Ftabel = 3.09)
Reorientasi BPR Dari Perusda Menjadi Perseroda: Indonesia Adji Suradji Muhammad
Dialektika Publik Vol. 3 No. 1 (2018): Dialektika Publik
Publisher : Prodi Ilmu Administrasi Negara

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Abstract

Rural Banks are financial institutions formed by the regional government in an effort to provide services in the financial sector. Besides providing financial services, BPRs are also an effort for local governments to bring in local revenues. So far, BPRs have limited capital because capital is only sourced from the APBD. With the Minister of Home Affairs Regulation No. 94 of 2017 concerning Management of Rural Banks Owned by Local Governments. With the presence of the Minister of Home Affairs, the regional government can change the form of BPR from the regulation to the company. With this change in form, professionalism and capacity building. Data and Data Sources Associated with data and data sources in this study the normative legal research uses secondary data while for empirical legal research using primary data Data processing and data analysis used are using qualitative methods. The asset value of a company describes the size of the company. Value of assets also illustrates the fundamental potential of a company. Thus if we want to see the growth potential of a company is to look at its asset growth. While the company's profits show the company's advantages and opportunities to continue to grow. Therefore, these two variables become a significant variable in analyzing a company's growth. Increasing service in the financial sector which tends to increase can not be fulfilled optimally by BPR Bestari due to limited capital. To improve the financial capability of BPR Bestari, it is necessary to increase capital
Analisis Pelayanan Pemasyarakatan di Lembaga Pemasyarakatan Kelas II A Batam: Indonesia Bobby Mandala Putra
Dialektika Publik Vol. 3 No. 1 (2018): Dialektika Publik
Publisher : Prodi Ilmu Administrasi Negara

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Abstract

This research seeks to contribute knowledge by describing, exploring, and analyzing prison services organized by Batam prisons. The results show that public service in prisons is a special public service involving a particular community. In general, public service in Batam prison has been well organized, but there are some areas of service that are still not good. The study also found three obstacles facing Batam prison in public service. Firstly, there is no special room for visitors and inmates who are legitimate married couples. Secondly, Batam prisons are already overcapacity. Batam prison is the ideal 542 people, but is currently inhabited by 1193 prisoners. Third, the difficulty of eradicating the control of drugs from within the prison. Based on the results of the study, it is known that 71.7% is a case of inmate drug, while the rest are other criminal cases. Thus the potential for drug control from within the prison is very large. In addition, the potential that may occur is the occurrence of cadres or municipal traders in prison because drug dealers or dealers can interact with drug users, or other inmates in public spaces such as places of worship, canteen and sports venues.
Strategi Dinas Perikanan Kota Batam Dalam Mengoptimalisasi Kesejahteraan Masyarakat Nelayan: Indonesia Riko Riyanda
Dialektika Publik Vol. 3 No. 1 (2018): Dialektika Publik
Publisher : Prodi Ilmu Administrasi Negara

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Abstract

Geographically, ​​Batam is a group of islands which is very potential to build a maritime industry. Therefore, marine and fisheries sector arepromising sector in Batam. Data from BPS Batam and KP2K office showed the number of fishery production in Batam has increased since 2011 until 2015. This is also followed by the increasing of household fisheries (RTP) numbers, both marine catch and aquaculture fisheries. The purpose of this study is to describe and analyze the strategy of marine office, fishery, agriculture, and forestry office in Batamt optimize the prosperity of fishermen community. This research isa descriptive qualitative. Technique of collecting data was done by interview, observation and documentation. Based on data of Batam fishery office, fisheries,fishing cultivation,and household fisheries (RTP) increase every year. The prosperity strategies implemented by Batam fisheryoffice are: increasing fleet, modernization and motorization, conducting servicestoBatamfishermen and forum of microfinance institutions fishermen (LKMN) Bina Batam Madanias a media of fisherman prosperity. The obstacles faced by fishermen in Batam to achieve fisherman's prosperity are: fisherman facilities in Batamare still low, fish habitat in Batamdisturbed,and fisherman fleetis still low. However, strategic achievement of Batamfisheryoffice is quite effective in optimizing the fishermen prosperity in Batam.
Pengaruh Reliabilitas Dan Empati Terhadap Kepuasan Pelanggan Eksternal (Pasien) Di RSUD Kota Padangpanjang: Indonesia Ulima Harma
Dialektika Publik Vol. 3 No. 1 (2018): Dialektika Publik
Publisher : Prodi Ilmu Administrasi Negara

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Abstract

The aims of this research is to know reliability and emphaty at RSUD Padangpanjang city. The purpose of this research was to know influence reliability and emphaty on patient satisfaction at RSUD Padangpanjang city. This research used aquantitative method with three exogenous variables; reliability(X1) and emphaty (X2), besides one endogenous variable, was on patients satisfaction(Y). The participants of this research were about 53.363 who were all patients at RSUD Padangpanjang city. This research used Slovin formula, with5% standard error, so the participants in this research were 397. The sample in this research was collected in ways: cluster or are a random sampling. This analysis used multiple linear regression. The result of research is findings of hipotesys model, can make a new model of service quality at RSUD Padangpanjang city can be improve satisfaction of patients in healthcare. Findings of research is: 1) there is influence of reliability on patients satisfaction is 0,01346 with sign.0,000, 2)there is influence of emphaty on patients satisfaction is 0,03648 with sign.0,000, 3) there is influence of reliability and emphaty on patients satisfaction is 0,00097 with sign. 0,000.
Harmonisasi Legislasi Pusat dan Daerah Melalui Penguatan Peran dan Fungsi Dewan PerwakilanRakyat Daerah (DPRD) di Bidang Legislatif: Indonesia Novliza Eka Patrisia
Dialektika Publik Vol. 3 No. 1 (2018): Dialektika Publik
Publisher : Prodi Ilmu Administrasi Negara

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Abstract

This paper discusses the role and function of the DPRD, which bridges the local government with the people and seeks agreement and support for specific policies. This paper aims to find out how the legislation functions run by the DPRD, from the regional level to the central level. The problem encountered in this paper is how the legislative function of the DPRD itself, the obstacles encountered in the implementation of legislative functions, as well as efforts made to resolve the constraints. Furthermore, the results of this paper are analyzed by data analysis techniques in the form of descriptive with a clear sentence and can be understood in accordance with the purpose of writing. The results of the observation indicate that the legislative function of DPRD is running well and in accordance with the prevailing regulations, the community is involved in the deliberation process of the Raperda. The main obstacles encountered are still at least proposed of Raperda derived from the legislature. To overcome these obstacles, local governments and DPRD are making efforts to improve the human resources of the DPRD through education, training or comparative studies. Thus, it is expected that the DPRD can carry out the legislation function properly through the establishment of local policies or regulations

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