Greenation International Journal of Tourism and Management
Greenation International Journal of Tourism and Management (GIJTM) is a scientific journal in the field of tourism and management published and managed by Greenation Research & Yayasan Global Resarch National. This journal aims to disseminate information on research and development results, studies, and critical thinking about tourism and management. It is hoped that this dissemination can be utilized in real practice by relevant stakeholders in identifying and solving problems for tourism development and management purposes.
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<![CDATA[Green Marketing of Analysis: Branding, Positioning and Eco-Friendly Products (Literature Review) ]]>
<![CDATA[Teguh Maianto]]>;
<![CDATA[Lily Yuntina]]>;
<![CDATA[Sri Yanthy Yosepha]]>;
<![CDATA[Kamsariaty Kamsariaty]]>;
<![CDATA[Bambang Wijanarko]]>
<![CDATA[ Greenation International Journal of Tourism and Management Vol. 2 No. 3 (2024): (GIJTM) Greenation International Journal of Tourism and Management (September - ]]>
Publisher : <![CDATA[Greenation Research & Yayasan Global Resarch National ]]>
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DOI: 10.38035/gijtm.v2i3.197
<![CDATA[Literature review research on green marketing analysis: branding, positioning and environmentally friendly products is a scientific literature article in the scope of marketing management science. The purpose of this literature research is expected to build a hypothesis regarding the influence between variables that can later be used for further research in the scope of marketing management. The approach used in this study is descriptive qualitative. The data collection technique uses literature studies. The data used in this descriptive qualitative approach comes from previous research that is relevant to this study and is sourced from academic online media such as the Scopus Emerald Journal, Sage, WoS, Sinta Journal, DOAJ, EBSCO, Google Scholar and digital reference books. The results of this literature review article are: 1) Branding has an effect on green marketing; 2) Positioning has an effect on green marketing; and 3) Environmentally friendly products have an effect on green marketing.]]>
<![CDATA[Handling Complaints Against Revisit Intentions Through Satisfaction in Handling Guest Complaints at Hotel Artotel Thamrin Jakarta ]]>
<![CDATA[Linda Desafitri RB]]>;
<![CDATA[Vienna Artina]]>
<![CDATA[ Greenation International Journal of Tourism and Management Vol. 2 No. 3 (2024): (GIJTM) Greenation International Journal of Tourism and Management (September - ]]>
Publisher : <![CDATA[Greenation Research & Yayasan Global Resarch National ]]>
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DOI: 10.38035/gijtm.v2i3.229
<![CDATA[The handling of guest complaints must be simplified both in the process of handling, the method and time of handling the complaint where the purpose of the complaint on the guest's complaint can function as a source of service improvement in the future and good handling of customer complaints determines the customer's attitude in experiencing the quality of service which has an impact on the intention of returning guests in the future. The results of this study obtained the results that: (1) Handling Complaint directly has a significant influence on Satisfaction with Handling Complaint; (2) Handling Complaints directly has a significant influence on the Revisit Intention; (3) Satisfaction with Handling Complaint directly has a significant influence on the Revisit intention and (4) Indirectly there is a significant influence between Handling Complaint on the Revisit intention and through Satisfaction with Handling Complaint.]]>
<![CDATA[The Importance of Quality Service in Increasing Customer Loyalty: A Case Study of Traditional Ships ]]>
<![CDATA[Subehana Rachman]]>
<![CDATA[ Greenation International Journal of Tourism and Management Vol. 2 No. 3 (2024): (GIJTM) Greenation International Journal of Tourism and Management (September - ]]>
Publisher : <![CDATA[Greenation Research & Yayasan Global Resarch National ]]>
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DOI: 10.38035/gijtm.v2i3.235
<![CDATA[This study investigates the influence of service quality on customer perception, satisfaction, and loyalty in North Jakarta. The study employs a quantitative research method, gathering data from 28 tourists who utilize the port's services. Researchers collected data for one month by directly distributing questionnaires. We carried out the data analysis using SPSS version 25. The analysis results showed a significant relationship between service quality, customer satisfaction, and loyalty. Better service quality and high customer satisfaction tend to increase customer loyalty. This study sheds light on the significance of focusing on service quality and customer satisfaction as a strategy to maintain and increase customer loyalty in the future. However, there are still other factors that need to be considered in understanding customer loyalty, such as price, promotion, and brand image. Further research, taking into account these additional variables, can provide a more complete understanding of the factors that influence customer loyalty at traditional ports such as North Jakarta.]]>
<![CDATA[Analysis of Emotional Intelligence, Compensation and Career Path on Tour Guide Performance Through Job Satisfaction ]]>
<![CDATA[Muhammad Yusuf]]>;
<![CDATA[Uus Mohammad Darul Fadli]]>;
<![CDATA[Esti Liana]]>;
<![CDATA[Jarot Santosa]]>;
<![CDATA[Murni S ulistyowati]]>
<![CDATA[ Greenation International Journal of Tourism and Management Vol. 2 No. 3 (2024): (GIJTM) Greenation International Journal of Tourism and Management (September - ]]>
Publisher : <![CDATA[Greenation Research & Yayasan Global Resarch National ]]>
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DOI: 10.38035/gijtm.v2i3.238
<![CDATA[The purpose of this literature study is expected to build a hypothesis regarding the influence between variables that can later be used for further research in the scope of human resource management. The literature review research article on the analysis of emotional intelligence, compensation and Career Path on tour guide performance through job satisfaction is a scientific literature article in the scope of human resource management science. The approach used in this literature review research is descriptive qualitative. The data collection technique is to use literature studies or conduct a review of relevant previous articles. The data used in this descriptive qualitative approach comes from previous research that is relevant to this research and is sourced from academic online media such as the Thomson Reuters Journal, Springer, Taylor & Francis, Scopus Emerald, Elsevier, Sage, Web of Science, Sinta Journal, DOAJ, EBSCO, Google Scholar and digital reference books. In previous studies, 1 relevant previous article was used to review each independent variable. The results of this literature review article are: 1) Emotional Intelligence influences Job Satisfaction; 2) Compensation influences Job Satisfaction; 3) Career Path influences Job Satisfaction; 4) Emotional Intelligence influences Tour Guide Performance; 5) Compensation influences Tour Guide Performance; 6) Career Path influences Tour Guide Performance; 7) Job Satisfaction influences Career Path; 8) Emotional Intelligence influences Tour Guide Performance through Job Satisfaction; 9) Compensation influences Tour Guide Performance through Job Satisfaction; and 10) Career Path influences Tour Guide Performance through Job Satisfaction.]]>
<![CDATA[Analysis of Competency, Discipline, and Self-Efficacy on The Performance of Aviation Security Staff: Literature Review ]]>
<![CDATA[Primadi Candra Susanto]]>;
<![CDATA[Ni Nyoman Sawitri]]>;
<![CDATA[Hapzi Ali]]>;
<![CDATA[Zahara Tussoleha Ronny]]>
<![CDATA[ Greenation International Journal of Tourism and Management Vol. 2 No. 3 (2024): (GIJTM) Greenation International Journal of Tourism and Management (September - ]]>
Publisher : <![CDATA[Greenation Research & Yayasan Global Resarch National ]]>
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DOI: 10.38035/gijtm.v2i3.239
<![CDATA[This research aims to see the influence between variables and analyze the factors that cause personal aviation security performance. This research uses a literature review study to systematically review previous articles to see their correlation with current research. The results show that there is an influence between all independent variables on the dependent variable. This finding could be something new in qualitative research, aviation security performance can improve with competency appropriate to their field of work, work discipline while on duty, and self-efficacy at all levels, thereby creating good work achievements according to management's expectations. In human resource management research, there is no research framework like this article and the hypotheses in this research are very rarely found in previous research. Purpose – This research builds a theory of whether there is an influence between independent variables on the dependent variable. Design/methodology/approach – The method used is library research which analyzes previous articles as a literature review. Findings – There is a significant influence between variable X1 on Y, variable X2 on Y, and variable X3 on Y. Research limitations/implications – Many other factors influence performance, including remuneration, motivation, leadership style, and job satisfaction. Practical implications – The depth of this research reviews the performance of personal aviation security who are tasked with checking the luggage of passengers entering the airport area. Originality/value – Researchers have tried to look for the same research model but have not found it, there has never been previous research that discusses the influence of the independent variable on the dependent variable.]]>
<![CDATA[Determination Employee Performance and Job Satisfaction: Study Literature Review ]]>
<![CDATA[Hartini]]>;
<![CDATA[Josua Panatap Soehaditama]]>;
<![CDATA[Suhartini]]>;
<![CDATA[Dewi Ulfah Arini]]>;
<![CDATA[Agus Suhendra]]>
<![CDATA[ Greenation International Journal of Tourism and Management Vol. 2 No. 3 (2024): (GIJTM) Greenation International Journal of Tourism and Management (September - ]]>
Publisher : <![CDATA[Greenation Research & Yayasan Global Resarch National ]]>
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DOI: 10.38035/gijtm.v2i3.265
<![CDATA[The purpose of this literature research is expected to build hypotheses regarding the influence between variables which can later be used for further research in the scope of human resource management. The literature review research article determining employee performance and job satisfaction is a scientific literature article within the scope of human resource management science. The approach used in this literature review research is descriptive qualitative. The data collection technique is to use literature studies or review relevant previous articles. The data used in this descriptive qualitative approach comes from previous research that is relevant to this research and comes from academic online media such as Thomson Reuters Journals, Springer, Taylor & Francis, Scopus Emerald, Elsevier, Sage, Web of Science, Sinta Journals, DOAJ, EBSCO, Google Scholar and digital reference books. In previous studies, 1 relevant previous article was used to review each independent variable. The results of this literature review article are: 1) Delegation Leadership affects Job Satisfaction; 2) Remuneration affects Job Satisfaction; 3) Self-efficacy affects Job Satisfaction; 4) Delegated Leadership affects Employee Performance; 5) Remuneration affects Employee Performance; 6) Self-efficacy affects Employee Performance; 7) Job Satisfaction affects Employee Performance.]]>
<![CDATA[Marketing Strategy Analysis in Increasing Tourism Ticket Sales Revenue: Study Literature Review ]]>
<![CDATA[Fitria Ariyani]]>;
<![CDATA[Rona Tumiur Mauli Carolin Simorangkir]]>;
<![CDATA[Mochammad Subagio]]>;
<![CDATA[Nunung Ayu Sofiati]]>;
<![CDATA[Indra Sani]]>
<![CDATA[ Greenation International Journal of Tourism and Management Vol. 2 No. 3 (2024): (GIJTM) Greenation International Journal of Tourism and Management (September - ]]>
Publisher : <![CDATA[Greenation Research & Yayasan Global Resarch National ]]>
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DOI: 10.38035/gijtm.v2i3.268
<![CDATA[The purpose of this literature research is expected to build hypotheses regarding the influence between variables which can later be used for further research in the scope of marketing management. The literature review research article analyzing marketing strategies in increasing tourism ticket sales revenue is a scientific literature article within the scope of marketing management science. The approach used in this literature review research is descriptive qualitative. The data collection technique is to use literature studies or review relevant previous articles. The data used in this descriptive qualitative approach comes from previous research relevant to this research and is sourced from academic online media such as Thomson Reuters Journals, Springer, Taylor & Francis, Scopus Emerald, Elsevier, Sage, Web of Science, Sinta Journals, DOAJ, EBSCO, Google Scholar and digital reference books. In previous studies, 1 relevant previous article was used to review each independent variable. The results of this literature review article are: 1) Product has an effect on Increasing Tourism Ticket Sales; 2) Price affects the increase in tourism ticket sales; 3) Promotion affects the increase in tourism ticket sales; and 4) Place affects the increase in tourism ticket sales.]]>
<![CDATA[The Influence of Work Discipline and Work Motivation on Employee Performance in The Medical Rehabilitation Installation of Level II Hospital 03.05.01 Dustira Cimahi City ]]>
<![CDATA[Samuel Samuel]]>;
<![CDATA[Nandan Limakrisna]]>;
<![CDATA[Rena Tresna Wulandhani]]>
<![CDATA[ Greenation International Journal of Tourism and Management Vol. 2 No. 3 (2024): (GIJTM) Greenation International Journal of Tourism and Management (September - ]]>
Publisher : <![CDATA[Greenation Research & Yayasan Global Resarch National ]]>
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DOI: 10.38035/gijtm.v2i3.272
<![CDATA[The aim of this research is to determine and analyze: (1) Work Discipline (2) Work Motivation; (3) performance; and (4) The influence of work discipline and work motivation on the performance of Level II Hospital Medical Rehabilitation employees 03.05.01. Dustira Cimahi City, both simultaneously and partially. The research method used in this research is a descriptive survey and an explanatory survey, the unit of analysis in this research is the employees of the Medical Rehabilitation Hospital Level II 03.05.01. Dustira Cimahi City with a sample of 30 people. The type of investigation is causality, and the time horizon in this research is cross-sectional. Based on the research results, it was found that Work Discipline for Level II Hospital Medical Rehabilitation employees 03.05.01. Dustira Cimahi City, apparently employees gave good responses, Work Motivation for Level II Hospital Medical Rehabilitation employees 03.05.01. Dustira Cimahi City can generally be said to be good, employee performance at Level II Hospital Medical Rehabilitation employees 03.05.01. Cimahi City's Dustira is currently considered good. Work Discipline and Work Motivation simultaneously influence the performance of Level II Hospital Medical Rehabilitation employees 03.05.01. Dustira Cimahi City. However, work discipline partially influences employee performance more than work motivation. Because work discipline predominantly influences performance, it is the first priority in improving employee performance. then the Level II Hospital Medical Rehabilitation employee 03.05.01. Cimahi City Dustira are advised to consistently maintain existing work discipline, so that they are able to work more professionally.]]>
<![CDATA[The Influence of Leadership Style and Motivation on Employee Performance (A Study at the Bandung City Trade and Industry Service) ]]>
<![CDATA[Nita Ganiatika Rahayu]]>;
<![CDATA[S. Ridwan]]>;
<![CDATA[Deden Komar Priatna]]>
<![CDATA[ Greenation International Journal of Tourism and Management Vol. 2 No. 3 (2024): (GIJTM) Greenation International Journal of Tourism and Management (September - ]]>
Publisher : <![CDATA[Greenation Research & Yayasan Global Resarch National ]]>
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DOI: 10.38035/gijtm.v2i3.276
<![CDATA[The aim of this research is to determine and analyze: (1) Leadership Style (2) Motivation of Employee Performance (Y) of the Bandung City Trade and Industry Service, both simultaneously and partially. The research method used is descriptive and verification methods, the unit of analysis in this research is employees of the Bandung City Trade and Industry Service with a sample of 64 people. The investigation technique is causal in nature, and is included in the cross-sectional category. Based on the research results, it was found that the Leadership Style in the Bandung City Trade and Industry Service was categorized as good. Motivation for Bandung City Trade and Industry Service Employees in the Good category is generally in the good category. The current performance of Bandung City Trade and Industry Department employees is very good. Leadership style and motivation simultaneously influence employee performance at the Bandung City Department of Trade and Industry, however, partially motivation influences employee performance more than leadership style. Because motivation is more dominant in influencing performance, for this reason it is the first priority in improving performance, employees of the Bandung City Trade and Industry Department are expected to consistently maintain existing conditions, so that they are able to work more professionally.]]>
<![CDATA[The Influence of Dormitory Environment and Character Development on Student Learning Motivation at Bumi Kartika Asri Jatinangor ]]>
<![CDATA[Aris Sukmawan Permana]]>;
<![CDATA[Deden Komar Priatna]]>;
<![CDATA[Winna Roswinna]]>
<![CDATA[ Greenation International Journal of Tourism and Management Vol. 2 No. 3 (2024): (GIJTM) Greenation International Journal of Tourism and Management (September - ]]>
Publisher : <![CDATA[Greenation Research & Yayasan Global Resarch National ]]>
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DOI: 10.38035/gijtm.v2i3.277
<![CDATA[The dormitory environment from the field questionnaire results is very conducive, starting from all the facilities and infrastructure in the student learning process, this is in accordance with the results of the responses from the respondents. Character development is a management program. From the field results data, all respondents gave very positive responses and the respondents, namely students, were very appreciative of all development programs that could help students develop their religious and social potential. Student learning motivation at the Bumi Kartika Asri dormitory in Jatinangor is an encouragement for students to always be tenacious in completing their assignments, be persistent, be able to show their interests and talents, and always pay attention to their enthusiasm and desire to succeed. The influence of the dormitory environment and the character development program on student learning motivation at Bumi Kartika Asri Jatinnagor from the results of field data stated that there was a significant influence because it could be proven by the results of data analysis using the SPSS for Windows program.]]>
