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Putu Ayu Sita Laksmi
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jmh@swastikajournal.com
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+6281122855757
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jmh@swastikajournal.com
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Jl. Gemah Jaya II No.345, Kinijaya, Kedungmundu, Kec. Tembalang, Kota Semarang, Jawa Tengah 50273
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Kota palangkaraya,
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INDONESIA
Journal Management and Hospitality
Published by Swastika Journal
ISSN : 30315603     EISSN : 30317894     DOI : 10.61857/jmh
Core Subject : Economy,
Economics, Econometrics & Finance
Journal Management and Hospitality (abbreviated as JMH) in increasing innovation and developing healthier entrepreneurial ecosystems under the auspices of PT Batara Swastika Harati Journal The Management and Hospitality Tourism Management aims to relate to current research the role of Tourism Economy Tourism and Hospitality Community Based Tourism Future Trends in Hospitality and Tourism The Journal Journal Management and Hospitality Tourism Management in three (3) issues per year and published in December - March; April - July; August - November. omestic and international tourism issues Environmental impact of tourism Tourism Management Destination Management Tourism Product, Promotion, and Marketing Tourism Policy Eco and Urban Tourism Innovative Tourism and Hospitality Hospitality Management Service Management Human Resource in Tourism, Hospitality and Food Business Entrepreneurship in Tourism, Hospitality and Food Business Destination Tourism (its potential, development, carrying capacity, markets, institutions, etc.) The Hospitality Industry (hotels, restaurants, gastronomy, and culinary) Travel (patterns of travel, virtual tours, etc.) MICE and Event Management Service Management (service quality, expectations, satisfaction, providers) Tourism Media Hospitality & Tourism Education Tourism related aspects (economy, social, cultural, impact, etc.) hospitality tourism management and marketing destination marketing and management sustainable tourism tourism and environment tourism planning and regional development entrepreneurship in tourism and hospitality gastronomic tourism tourism education leisure and recreation studies the emerging field of event management
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Tourism, Leisure and Hospitality Management
Articles 3 Documents
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Search results for , issue "Vol. 2 No. 3 (2025): Journal Management and Hospitality (August - November 2025)" : 3 Documents clear
Enhancing Hospitality Through Immersive Technology: The Role of Virtual Reality in Staff Training and Guest Experience SUN, Enrique Justine
Journal Management and Hospitality Vol. 2 No. 3 (2025): Journal Management and Hospitality (August - November 2025)
Publisher : PT Batara Swastika Harati

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Abstract

Focusing on two main elements—staff training and guest interaction—this paper investigates the growing relevance of virtual reality (VR) in the hotel sector. As the need for creative and interesting solutions keeps growing, virtual reality (VR) becomes a great tool for staff training in real-life scenarios, including customer service, emergency response, and facilities management. Simultaneously, hotels and resorts are using virtual reality to provide possible guests interesting virtual tours of their rooms, amenities, and surrounding attractions, so impacting their choice of booking. Using guest surveys, case studies, and interviews with hotel managers, this paper uses a mixed-method approach to assess the limits and efficacy of a VR application. Studies indicate that hotel managers might use VR to improve guest satisfaction, operational effectiveness, and service quality.
Enhancing Tourism Destination Competitiveness Through Digitalization SWARI, Ni Luh Putu Intan Candra; FITRIANI, Ni Made; DEWI, Ni Putu Kesya Octika; SUNDARI, Ni Komang Rika
Journal Management and Hospitality Vol. 2 No. 3 (2025): Journal Management and Hospitality (August - November 2025)
Publisher : PT Batara Swastika Harati

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Abstract

Digitalization has become a major driver in the transformation of the global tourism industry, especially in improving the competitiveness of destinations. This study aims to examine the role and contribution of digitalization to strengthening the tourism sector through a literature review study approach to 10 scientific journals published in the last five years (2021–2025). The results of the study show that digitalization has a significant impact on various aspects, such as destination marketing through digital media, the use of artificial intelligence in managing tourism content, the implementation of electronic payment systems, and the empowerment of tourism MSMEs. In addition, synergy between the government, business actors, and local communities is a key factor in optimizing the use of digital technology in an inclusive and sustainable manner. However, challenges such as infrastructure gaps, low digital literacy, and limited resources still need attention. Therefore, an adaptive and collaborative digitalization strategy is needed to encourage Indonesian tourism to be more competitive in the global market.
Cleanliness Management as an Effort To Realize SGDs Principles in Penglipuran Tourism Village WARDHANI, Luh Gede Sintiawati Diah Kusuma; WAHYUNI, Ni Komang Sri; DARMAYANTI, Ni Luh Putu Septi; HERLINAYANTI, Ni Made
Journal Management and Hospitality Vol. 2 No. 3 (2025): Journal Management and Hospitality (August - November 2025)
Publisher : PT Batara Swastika Harati

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Abstract

Sustainable tourism management in Penglipuran Tourism Village is a strategic step towards achieving the Sustainable Development Goals (SDGs), which highlight the importance of balancing economic growth, environmental protection, and socio-cultural empowerment of local communities. Sustainable tourism management in Penglipuran Village emphasizes cultural and environmental preservation and involves the active participation of village communities in various aspects of tourism. Sustainable tourism management in Penglipuran Village is implemented by emphasizing cultural preservation, environmental protection, and active empowerment of local communities. The village adopts the teachings of Tri Hita Karana, which emphasizes the importance of balance between humans and God, the relationship between humans, and the relationship between humans and nature. This concept serves as the philosophical basis and implementation of tourism management. The community continues to practice traditions and culture in their daily lives without being affected by tourist activities, thus preserving their culture and becoming a major tourist attraction. Tourism village management is carried out systematically, involving local communities as primary managers, who hold responsibility and possess local knowledge to preserve natural and cultural resources. This method ensures the sustainable use of resources and fosters accountability at the local level. Penglipuran Village is an example of successful tourism management that applies sustainability principles by combining cultural preservation, environmental protection, and community empowerment. This provides sustainable social, economic, and cultural benefits for all parties involved.

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