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CALYPTRA : Jurnal Ilmiah Mahasiswa Universitas Surabaya
Published by Universitas Surabaya
ISSN : 23038203     EISSN : -     DOI : -
Core Subject : Education,
Education
CALYPTRA : Jurnal Ilmiah Mahasiswa Universitas Surabaya merupakan kumpulan artikel yang ditulis oleh mahasiswa Universitas Surabaya. ISSN 2302-8203
Arjuna Subject : -
Articles 359 Documents
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Search results for , issue "Vol. 7 No. 2 (2019): Calyptra : Jurnal Ilmiah Mahasiswa Universitas Surabaya (Maret)" : 359 Documents clear
ANALISIS DAN PENINGKATAN KUALITAS LAYANAN PRODUSEN AMDK DENGAN MENGGUNAKAN INTEGRASI SERVQUAL DAN KANO DI CV. ALAMI BANJARMASI Aditya Mahadwiantara; Yenny Sari; Rahman Dwi Wahyudi
CALYPTRA Vol. 7 No. 2 (2019): Calyptra : Jurnal Ilmiah Mahasiswa Universitas Surabaya (Maret)
Publisher : Perpustakaan Universitas Surabaya

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Abstract

Mineral water becomes an important product for human being, This is the reason why CV. Alami runs the mineral water production company in Banjarmasin, South Kalimantan and in order to keep the customers satisfied, CV.Alami has to enhance its quality of service . Therefore, an analysis of service quality and its enchancement was needed. This research intregated Kano and SERVQUAL methods as well as 5whys method to formulate the improvement. The attributes which were needed to be improved were“employee responding the complaintwell”, “speed of complaint respon”, “usedgallon protector in shipping”, “friendly employee in when serving transaction”, “give discount”, “Give promo event”, “suitability of shipping quantity”, “easy to contact the call center of the company”, “shipping price are precise”, “Gallon packaging resistance”, “mineral water free from stink”. From the 11 service attribute, there were 10 suggestions being implemented.
PERANCANGAN STRATEGI PEMASARAN UNTUK SECOND BRAND“SHINE” DI PT. TJAKRINDO MAS, SURABAYA Marcell Suryansjah Juda; Markus Hartono; I Made Ronyastra
CALYPTRA Vol. 7 No. 2 (2019): Calyptra : Jurnal Ilmiah Mahasiswa Universitas Surabaya (Maret)
Publisher : Perpustakaan Universitas Surabaya

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Abstract

PT. Tjakrindo Mas, established in 1984, is a manufacture company in building material and office equipment, whose products are office furniture, office equipment, steel doors, PVC pipes, concrete pile, and wooden furniture. This company is ISO 9002 certified. The increasing number of office development in Surabaya has created good opportunity that is going to be seized by PT. Tjakrindo Mas. However, PT. Tjakrindo Mas is not the only company who sees the opportunity. Other companies also see the opportunity to increase sales. In this case, in order to compete with other companies and increase sales, a reasearch to formulate an appropriate strategy is required, it is necessary to have an adequate technology in production to be able to fulfil the demand of consumers in a short time and reduce the defective products to minimize the company’s loss. Information technology is also required in order to make it easier for the consumers to contract PT. Tjakrindo Mas or to order office equipment products. In collecting the data required by PT. Tjakrindo Mas, questionnaires were distributed, and analyzed using SPSS. From the SPSS test, it can be concluded that there was a difference between the data of the consumer’s reality level and consumers’s expectation level. SPSS, a SWOT, 4P strategy, and consumer’s behavior anlysis was also conducted to build a marketing strategy. Based on the data analysis, it is acknowledged that the criteria of product, price, process, brand element should be improved or should formulate new strategies. Marketing strategy design was also devided based on the criteria for the product category by suggesting plastic cabinet as a new innovation of PT. Tjakrindo Mas, creating the “SHINE” brand, providing a room for the consumers to see or take their own product, using wooden packaging in order to avoid defect. For the price category, a bundle price product was given for consumers who purchased products in high quatity. For the process category, an outsource fleet service was chosen so that the shipping could be on time, and information system was improved in the company to avoid out of stock. For the brand element categoty, a salesman is required to give the contact numbers to the distributors, give suggestions in symbol and brochure to give easier information to the consumers. Conducting a brand element analysis was also conducted because “SHINE” product is considered new. The purpose is to introduce the product to the consumers. It is also formulated based on the result of the questionnaire in order to archive a good and relevant result.
PENERAPAN ERGONOMI PADA PEKERJA MANUAL MATERIAL HANDLING DENGAN METODE OWAS DAN NBM UNTUK MENINGKATKAN PRODUKTIVITAS PEKERJA DI PT. ATAK Annisa Putri Aulia; Markus Hartono; Sritomo Wignjosoebroto
CALYPTRA Vol. 7 No. 2 (2019): Calyptra : Jurnal Ilmiah Mahasiswa Universitas Surabaya (Maret)
Publisher : Perpustakaan Universitas Surabaya

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This study discusses the activity of Manual Material Handling (MMH) to workers in the painting division to support the movement of goods. MMH activity has an increased risk of Musculosceletal Disorders (MSDs). To conduct a working attitude analysis, the Ovako Working Analysis System (OWAS) method is used by conducting initial observation and taking photos/videos when the worker performs the MMH activity. Then interviewed 5 workers in the painting division using the Nordic Body Map (NBM) questionnaire to find out the level of pain complaints felt by workers. Furthermore, the calculation of productivity to find out the standard output by collecting data processing time of MMH activity from the painting division. Data retrieval, data processing and analysis results done before and after implementation. Implementation is done is the addition of tools such as hanging rails and pulleys that can ease the activity of MMH and improve work productivity in the painting division. Based on the data processing and analysis results that have been done, the number of MMH activity done by the worker decreased from 6 activities to 5 activities, the level of the sickness that was felt by the workers was down from 2.86% to 1.20%. This makes the standard output increase from 0.270 to 0.593. The number of work productivity increased from 21,096 to 77,034 with value of productivity index ratio is 0,274. This shows that there is a significant increase in productivity.
PERBAIKAN TATA LETAK PARKIR MOBIL DENGAN SIMULASI DI STASIUN KERETA API GUBENG BARU SURABAYA Aillen Yovita; Indri Hapsari; Dina Natalia Prayogo
CALYPTRA Vol. 7 No. 2 (2019): Calyptra : Jurnal Ilmiah Mahasiswa Universitas Surabaya (Maret)
Publisher : Perpustakaan Universitas Surabaya

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Abstract

The problem of parking space of Gubeng Baru Train Station Surabaya based on observation is the bottle neckat certain point which cause the smooth flow of vehicle become obstructed so that time in the parking become longer. The purpose of this research is to improve the smooth flow of vehicles entering and exiting the parking lot of Gubeng Baru TrainStation Surabaya. To improve the smooth need improvement of vehicle flow and layout. This can be done by drawing the layout and the flow of vehicles in the parking lot of the initial conditions and then takingthe time data of each process. From the data is processed to get the distribution data to be used in the ProModel. After that, make the layout and flow of the proposed vehicle then take the data of each time the fastest process in real conditions so that it can describe the proposed conditions that have been implemented. Results from both simulations, compared to find out which conditions are better. From the simulation results obtained the average time of looking for initial conditions conditions 1,536 minutes and the conditions of proposal 0.737 minutes. While the average results of out-time parking at the beginning of 4,085 minutes and the conditions proposed 3.582 minutes. Such time savings, causing the average vehicle entering the parking lot of 48.96%. This shows the proposed condition is better than the initial conditions.
PERANCANGAN DAN PENERAPAN SISTEM MANAJEMEN MUTU ISO 9001:2015 DI PT. JAYABRIX INDONESIA, LAMONGAN, JAWA TIMUR Angelin Fransiska Tanujaya; Eric Wibisono; Rahman Dwi Wahyudi
CALYPTRA Vol. 7 No. 2 (2019): Calyptra : Jurnal Ilmiah Mahasiswa Universitas Surabaya (Maret)
Publisher : Perpustakaan Universitas Surabaya

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Abstract

PT. Jayabrix Indonesia is a manufacturing company that produces ACC blocks and fiber cement boards, located in Lamongan, East Java. The vision of PT. Jayabrix Indonesia to become ACC Blocks and fiber cement boards producer that can penetrate the world’s market encourages the company to be certified ISO 9001:2008 in 2015. Because the active period will be expire in September 2018, PT. Jayabrix Indonesia encouraged to upgrade to ISO 9001:2015. This research aims to help the company to prepare for ISO 9001:2015. The result of gap identification shows that percentage of conformity is 76,6%, partial conformity is 18,8%, and nonconformity is 4,7%. Improvements that have been applied in PT. Jayabrix Indonesia are corrective action form, damage machine report, contract letter with supplier, and evaluation form of employee’s performance. The implementations and company’s quality obejctives are evaluated according to 7 principles of Quality Management System.
PERENCANAAN DAN PENERAPAN SISTEM MANAJEMEN MUTU ISO 9001:2015 DI DIREKTORAT PENGEMBANGAN KEMAHASISWAAN UNIVERSITAS SURABAYA Suvina Lionnard; Eric Wibisono; Stefanus Soegiharto
CALYPTRA Vol. 7 No. 2 (2019): Calyptra : Jurnal Ilmiah Mahasiswa Universitas Surabaya (Maret)
Publisher : Perpustakaan Universitas Surabaya

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Directorate of Students Development is a department responsible forstudent activities in University of Surabaya. This research discusses the design of Quality Management System which is accordance to the requirements of ISO9001:2015 at Directorate of Students Development. The research started withidentifying gaps, determining improvement opportunities, implementing alternative solutions and evaluating the quality management system. The methodsused for this research are observation, interview, and document collection. The result of gap analysis between organization's existing condition compared to ISO 9001:2015 resulting in 52% conformity, 36% partial, and 12% nonconformity.Based on these assessments, there are some improvement opportunities that can be done such as identifying organization's stakeholders, creating quality objectives based on strategies, analyzing risks and the process of transfer knowledge. The evaluation of quality management system can be done by reviewing the system with the concept of seven principles of Quality Management System.
PERANCANGAN DAN IMPLEMENTASI SISTEM MANAJEMEN MUTU ISO 9001:2015 DIDUKUNG DENGAN PENERAPAN 5S DI CV. XYZ, MADIUN Noveryan Dwi Puraga; Yenny Sari; Rahman Dwi Wahyudi
CALYPTRA Vol. 7 No. 2 (2019): Calyptra : Jurnal Ilmiah Mahasiswa Universitas Surabaya (Maret)
Publisher : Perpustakaan Universitas Surabaya

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Abstract

CV. XYZ was a furniture company in Madiun City, East Java, that operated since 1996. This company used the concept of engineering to order, which meant designing the product came first before producing the item according to the accepted order. The analysis of gap in compliance to the QMS ISO 9001:2015 requirements showed that there were 16% compliance to the ISO requirement, 31% of half-compliance, and 53% of non-compliance. The result of early 5S audit revealed that the level of compliance in three areas were: owner area (41%), administration area (30%), production area (25%). The drafting of QMS ISO 9001:2015 was done through risk and opportunity analysis (risk register) by giving action plan to each occurring risks and creating quality objectives for the company. This research resulted in documented information in the form of one quality manual, sixteen quality procedures, four work instructions, and fifteen quality forms. The result of 5S implementation was done in production area, by cleaning the production floor, sorting and discarding waste, etc. Action plan were implemented to prevent the highest risk in strategic level and operational level. By far, ten action plans were implemented, three action plans were half-implemented, and one action plan was not implemented yet. In five quality objectives being monitored, two had been achieved and the other three had not been achieved yet.
PERANCANGAN SISTEM INFORMASI MANAJEMEN UNTUK PARIWISATA DI JAWA TIMUR PADA AGEN PERJALANAN Yohana Tesalonika Kristanti; Indri Hapsari; Jerry Agus Arlianto
CALYPTRA Vol. 7 No. 2 (2019): Calyptra : Jurnal Ilmiah Mahasiswa Universitas Surabaya (Maret)
Publisher : Perpustakaan Universitas Surabaya

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Abstract

At this time, travel agents not only provided her services to consumers but they should also be able to answer the needs of just about any desired consumers. If the consumer's wishes are met then the satisfaction of such services will be increased. The problem is generally a tour package that is sold to consumers is a tour package that was already previously designed so that tourist attractions, hotels, dining already determined by a travel agent instead of the consumer (ready made). In addition the price of package tours have also been determined by a travel agent, so it is less varied and can not adjust the budget consumer. The last issue is from a travel agent as a service that caters to consumers during a journey does not yet have a database about the information needs of tourism in East Java as well as systems that can make it easier to travel agencies to design packages tourism in East Java which can adapt to the desires of consumers. In this research will be designed the database and information system for tourism in East Java which can help travel agents in designing tourism packages. The objectives to be achieved in this research is to design a system of information on tourism in East Java to make it easier for travel agencies in designing tourism packages that suit both desire the desire of tourist attractions, hotels, places of meals, transportation, as well as the desired budget travelers. The steps in making a database from the information already collected into the database server in this study using a Microsoft Access database server 2013. The result of processing the database to display the table, query, form, and report to make it easier to find and manipulate information about the needs of tourism in East Java. Then perform system validation information to know if the information system is already well underway as desired.On the validation test results show the same value between the calculation of the manual with the calculation system, so it can be said the system already made is valid and can be used for the needs of travel agents. The existence of information systems, travel agents do not need a long time to search the desired tourism needs of consumers that is approximately 15 minutes, 30 minutes faster than using manual systems because all the data is already There are in the database, live match data which is in accordance with the wishes of the consumer. Time in putting together a package tour and doing the calculations did not take a long time that is approximately 5 minutes 40 seconds faster than using a manual system because the calculations are already automatically after the user entered data. The use of these information systems provide ease of travel agencies in conducting operational activities as well as security, service, efficiency can be increased.
PERANCANGAN MOULD PRODUK TUTUP GALON DISPENSER ANTI TUMPAH Buyung Moslem; Yon Haryono; The, Jaya Suteja
CALYPTRA Vol. 7 No. 2 (2019): Calyptra : Jurnal Ilmiah Mahasiswa Universitas Surabaya (Maret)
Publisher : Perpustakaan Universitas Surabaya

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Anti-spilled dispenser galloncap product can’t be separate from human need for drinking water as a tool to help pouring water from gallon to dispenser without spilling the drinking water. The amount demand of those product is 25.000product per month with Rp 900,00 as the selling price. The purpose ofthis Final Project is to designing mould for anti-spilled dispenser gallon cap product within the specification of home industrial injection moulding machine. The result of mould designing is the mould consist of male, female, and stripper plate with the total dimension 200×105×150 mm.the mould have 2 cavity, a sprue and runnerswith total mass per injection 24,32 grams and the mould clamping force 8,9 tonnes. With those result is still under the capacity of the injection moulding machine. The mould having a cooling channel with the diameter is 10 mm and the length is 766 mm. The cooling channel is proved can handle to keep the mould in low temperature.Production cost for one product is Rp 303,00 so the product can be sell with lower price.

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