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INDONESIA
Jurnal Manajemen Pelayanan Publik
Published by Universitas Padjadjaran
ISSN : 25809970     EISSN : 25811878     DOI : -
Core Subject : Economy, Science, Social, Engineering,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences Transportation
Jurnal ini diterbikan berkala oleh Departemen Administrasi Publik FISIP Universitas Padjadjaran dua kali dalam setahun. (Agustus dan Februari). Memuat Hasil Penelitian dan analisis teori yang berkaitan dengan perencanaan pelayanan publik, metodologi kontemporer dalam masalah-masalah publik , isu desentralisasi dan dekonsentrasi, penguatan kelembagaan publik dan kajian umum yang berkaitan dengan pelayanan publik.
Arjuna Subject : -
Articles 7 Documents
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Search results for , issue "Vol 4, No 2 (2021): Jurnal Manajemen Pelayanan Publik" : 7 Documents clear
The Expansion of the New Autonomous Region of South Garut Regency as an Alternative to Realize the Effectiveness of Public Services Diki Suherman; Yogi Suprayogi Sugandi; Mohammad Benny Alexandri
Jurnal Manajemen Pelayanan Publik Vol 4, No 2 (2021): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v4i2.31362

Abstract

The existence of regional autonomy, one of which is trying to provide the best quality service and helping the welfare of local communities with regional capabilities in managing their own regions. But in reality, regional autonomy does not provide equitable publik services, this is because Garut Regency has a large area and a large population and is not balanced with the capacity and resources of the local government in serving the community. The purpose of this study is to determine the expansion of the New Autonomous Region of South Garut Regency as an alternative to realizing the effectiveness of publik services. The method in this research uses a descriptive qualitative approach, collecting data through interviews. Interactive model of data analysis techniques consisting of data reduction, data presentation and increasing conclusions. The results of this study are the division of South Garut Regency is an appropriate and fast alternative as an effort to provide effective and optimal publik services in overcoming development disparities. The conclusion of this study in terms of speed, the expansion of South Garut Regency can help accelerate the services provided by the local government with the support of adequate human resources and infrastructure. In terms of accuracy it helps in providing services that reach all corners of the village and on targeted budget allocations. In terms of convenience when it makes it easier to serve the community because of the government offices that are close to access that is accessible to the community. In terms of justice, the large population is balanced with the number of government agencies / offices in the South Garut region.
The Quality of Inpatient Child Health Services at RSUD Dr. Doris Sylvanus Palangka Raya Fransisko Fransisko; Asmu’i Asmu’i; Rahma Yuliani
Jurnal Manajemen Pelayanan Publik Vol 4, No 2 (2021): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v4i2.29947

Abstract

This study aims to identify the quality of child health services in the inpatient room, identifying and analyzing inhibiting and supporting factors for the quality of child health services at dr. Doris Sylvanus Hospital Palangka Raya. It is a qualitative descriptive study conducted by applying observation, interviews, and documentation to collect data. It involved 3 nurses at dr. Doris Sylvanus Hospital Palangka Raya and 11 families of child patients as research subjects. The research showed that the quality of inpatient child health services dr. Doris Sylvanus Palangka Raya Hospital, especially those in the flamboyant room can be said to be good and able to meet the satisfaction of patients reviewed from 3 elements of service quality refers to Haywood-farmer, namely: Physical Facilities and Processes, People's Behaviour, Professional Judgment. However, there are some patient complaints caused by several factors inhibiting the quality of service at dr. Doris Sylvanus Hospital reviewed the quality of service elements referring to Haywood-farmer, namely: Physical Facilities and Processes, and Professional Judgment.
Village (Gampong) Owned Enterprises with Local Wisdom Between Opportunities and Threats in The Area Of COVID-19 Pandemic (Research at The Government Environment of Lhokseumawe City) Muhammad Muhammad; Hadi Iskandar; Rasyidin Rasyidin; Juni Ahyar; Rudi Kurniawan
Jurnal Manajemen Pelayanan Publik Vol 4, No 2 (2021): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v4i2.31650

Abstract

Before the emergence of Covid-19 which developed throughout the world, the Indonesian Central Government had issued Law Number 6 of 2014 concerning Villages, which is a policy that regulates the level of Village administration. However, in this law there is no allocation of development funds and village empowerment which is the basis of the community at the level of village government administration (Gampong). Funds sourced from APBN, APBD Province or Regency, hope to support the progress of the village to become an independent village capable of organizing and managing. The allocation of village funds in the form of a Village Revenue and Expenditure Budget (APBG) is directed to finance government activities, development and community empowerment. For this reason, the Government has issued a special policy to handle Covid-19 by allocating Village Funds to address problems arising from the Covid-19 pandemic. Especially for the economic sector through the formation of Village-Owned Enterprises (BUMG) which is a business driver to improve the quality of life and realize the welfare of rural communities. With a descriptive qualitative approach using three methods, namely observation, interviews and documentation analysis. This study aims to determine business potential with local wisdom through a SWOT analysis with a focus on Village-Owned Enterprises. Based on the SWOT analysis, in the end, Village-Owned Enterprises will facilitate activities in realizing plans in accordance with local wisdom for the welfare of the community, especially in the era of the Covid-19 pandemic.
The SWOT Analysis of Policy Implementation on Competence Development at Bandung Regency Nasyika Fitriarifahrul Sholiha; Ratna Meisa Dai; Deasy Silvya Sari
Jurnal Manajemen Pelayanan Publik Vol 4, No 2 (2021): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v4i2.31263

Abstract

Bandung Regency is a Regional Government that has the most State Civil Apparatus (ASN) in West Java Province which has a very low ASN Professionality Index (IP) is 27.85. In order to improve the competence of ASN, Bandung Regency implements a competency development policy based on Regent Regulation Number 63 of 2017. This article aims to analyze the policy implementation strategy by the Personnel Agency and Human Resources development (BKPSDM) in competency development in the Bandung Regency Environment. The research method uses descriptive qualitative. The data collected was obtained through interviews and observations. The author found that BKPSDM has implemented competency development policies with SWOT analysis with the results that BKPSDM Bandung Regency is in quadrant II, which is in a position between opportunities and weaknesses, so it is necessary to take a diversification strategy in implementing competency development policies.
Supervision the Management of Holding Company Gowa Mandiri in Gowa Regency, South Sulawesi Province Sjafrudin Mosii; Asep Sumaryana; Bahrullah Akbar; Sinta Ningrum
Jurnal Manajemen Pelayanan Publik Vol 4, No 2 (2021): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v4i2.31639

Abstract

The objective of this research aimed to study and analyze the main problem, the root cause of the problem, the conceptual model of control and designing the action plan for the transformation of the municipally-owned corporations (MOC) at PD Holding Company Gowa Mandiri with research period from 2013 to 2018. This research utilize qualitative analysis using Soft System Thinking (SST) approach and Soft System Methodology (SSM) method. The primary data gathered from the interview and focus group discussion with focal points. I find two main problems in the MOC which is the lack of Good Corporate Governance (GCG) and interventions from the local government. There are also 11 root causes of the main problem. I suggest that MOC need a strengthened regulation on GCG and enhancing the paradigm of the local government to view MOC as a strategic organization so as to improve the policy making process of the MOC.
The Evaluation of Policies and Success Factors of E-Government Parking Tax Implementation in Capital Region of Jakarta Evi Ratna Wulandari; Roy Valiant Salomo
Jurnal Manajemen Pelayanan Publik Vol 4, No 2 (2021): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v4i2.30701

Abstract

The implementing of parking tax e-government policy in DKI Jakarta has been going on for approximately 7 (seven) years. In its implementation, there are many advantages and disadvantages that have an impact on the performance targets that have been set. This study aims to analyze and evaluate the policies and factors that determine the success of implementing the parking tax e-government in DKI Jakarta. This study uses the post-positivism method which uses theory as a reference in understanding research problems. The evaluation results of this study indicate; (1) the benefits of the online system have not significantly helped tax officers in monitoring compliance with taxpayers because only 3.37% of taxpayers routinely report their business transactions; (2) e-government applications have not been able to integrate Bapenda, DPMPTSP and UP Parking; (3) sanctions have not been applied firmly; (4) the business license revocation sanction is not in accordance with the higher tax regulations; and (5) the obligation to report business transactions online has not been optimally applied to all parking taxpayers, because there is still unpreparedness both in terms of taxpayers and electronic device support.
The Evaluation of Policy Implementation on ASN Performance Appraisal System Shela Marlian; Widya Setiabudi Sumadinata; Deasy Silvya Sari
Jurnal Manajemen Pelayanan Publik Vol 4, No 2 (2021): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v4i2.31048

Abstract

Bandung Regency Government has implemented an information technology-based State Civil Servant (ASN) Performance Appraisal System, namely: Sabilulungan Employee Performance Appraisal System (SASIKAP) since 2018. This article aims to evaluate the implementation of SASIKAP in the last three years. The author uses the theory of policy implementation evaluation from William N. Dunn and qualitative methods for data collection and analysis. The results of this evaluation find that the implementation of SASIKAP policy has been effective; efficient; good enough in achieving goals and solving problems; rational alignment, responsive to developments, and appropriate in overcoming employee performance problems in Bandung Regency Government.

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