Jurnal Manajemen Pelayanan Publik
Jurnal ini diterbikan berkala oleh Departemen Administrasi Publik FISIP Universitas Padjadjaran dua kali dalam setahun. (Agustus dan Februari). Memuat Hasil Penelitian dan analisis teori yang berkaitan dengan perencanaan pelayanan publik, metodologi kontemporer dalam masalah-masalah publik , isu desentralisasi dan dekonsentrasi, penguatan kelembagaan publik dan kajian umum yang berkaitan dengan pelayanan publik.
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<![CDATA[Government Coordination In Implementing Stunting Weighing Operations In Kupang City ]]>
<![CDATA[Hendrik Toda]]>
<![CDATA[ Jurnal Manajemen Pelayanan Publik Vol 8, No 1 (2024): Jurnal Manajemen Pelayanan Publik ]]>
Publisher : <![CDATA[Universitas Padjadjaran ]]>
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DOI: 10.24198/jmpp.v8i1.50498
<![CDATA[This study aims to determine Government Coordination in Implementing Stunting Weighing Operations in Kupang City. The type of research used is qualitative research. The research results show that the implementation of stunting operations in Kupang City involves cross-sectoral coordination. Availability of stunting toddler data as a result of carrying out operations as a basis for carrying out stunting interventions in Kupang City. Based on horizontal coordination, even though the leading sector is in the health office, coordination with equivalent institutions has been running optimally. However, vertical coordination is still a problem because the target for weighing (toddlers) at the community level involves community participation in load operations. Even though the level of attendance is relatively high, not all toddlers participate in these activities. Based on this, coordination between central, regional, and local government institutions needs further improvement. Apart from increasing coordination between governments, more effective community participation is also required. Inter-governmental coordination and community participation are the keys to success in dealing with the stunting problem in Kupang.]]>
<![CDATA[Public Service Management in Corporate Social Responsibility PT. Pertamina International Refinery Unit II Sungai Pakning ]]>
<![CDATA[Dadang Mashur]]>;
<![CDATA[Zaili Rusli]]>;
<![CDATA[Zulkarnaini Zulkarnaini]]>;
<![CDATA[Abdul Sadad]]>;
<![CDATA[Geovani Meiwanda]]>
<![CDATA[ Jurnal Manajemen Pelayanan Publik Vol 8, No 1 (2024): Jurnal Manajemen Pelayanan Publik ]]>
Publisher : <![CDATA[Universitas Padjadjaran ]]>
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DOI: 10.24198/jmpp.v8i1.51025
<![CDATA[Environmental matter frequently emerges in every area; this is a concern for all parties, especially as environmental problems are the impact of company activities. As a company responsible for the impact of activities carried out, the company provides public services in the form of a corporate social responsibility program. Good public service management in corporate social responsibility programs certainly has a positive social impact on society and the environment. This has been conducted by PT. Pertamina International Refinery Unit II Sungai Pakning received five best performance awards from the Ministry of Environment and Forestry of the Republic of Indonesia in a row from 2017. The purpose of this research is to analyze public service management in corporate social responsibility. This research uses a qualitative research method with a phenomenological approach. The research results found that there are four stages in public service management in corporate social responsibility, namely planning, implementation, reporting, and accountability. This stage is the basis for implementing corporate social responsibility programs that focus on the fields of education, public health, environment, and infrastructure. It was found that there was an additional general function in the company's CSR public service management, namely accountability.]]>
<![CDATA[The Effect of Work Culture and Management Quality on Employee Performance: The Mediating Role of Work Commitment at Lampung Province Industry and Trade Department ]]>
<![CDATA[Dewi Suma]]>
<![CDATA[ Jurnal Manajemen Pelayanan Publik Vol 8, No 1 (2024): Jurnal Manajemen Pelayanan Publik ]]>
Publisher : <![CDATA[Universitas Padjadjaran ]]>
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DOI: 10.24198/jmpp.v8i1.53677
<![CDATA[This study proposes to understand how work culture and quality management affect work commitment and its implications for employee performance in the context of civil servant workers at the Industry and Trade Department of Lampung Province. Random sampling method is carried out to choose 194 samples proportionally. The data is obtained by distributing questionnaires to the respondents, which are then analyzed using structural equation modeling (SEM) with AMOS version 22. The findings indicate that work culture positively and significantly influences work commitment, while work commitment positively and significantly influences civil servants’ performance. In addition, this study also confirms that work commitment has a greater influence in influencing civil servants’ performance at the Industry and Trade Department of Lampung Province. Work commitment mediates the effect of quality management on employee performance. To improve civil servants’ performance at the Industry and Trade Department of Lampung Province, the management should focus more on increasing employee work commitment through quality management. However, efforts to improve employee performance through other variables, such as work culture and quality management, must also be considered, although the impact is not significant. Suggestions for future researchers are to examine other mediating variables in improving employee performance.]]>
<![CDATA[Public Policy Innovation in Objectifying Excellent Service ]]>
<![CDATA[Hayat Hayat]]>
<![CDATA[ Jurnal Manajemen Pelayanan Publik Vol 8, No 1 (2024): Jurnal Manajemen Pelayanan Publik ]]>
Publisher : <![CDATA[Universitas Padjadjaran ]]>
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DOI: 10.24198/jmpp.v8i1.51241
<![CDATA[This research aims to investigate the correlation between policy innovation and the quality of public services with a focus on enhancing the welfare of the community, highlighting the urgency of policy innovation as a response to the dynamics of the global environment and society. The study identifies innovative models that suit the specific needs of the community, encourages active participation in the policy-making process, and provides guidance for the development of progressive policies. Additionally, there are challenges in policy implementation, especially in the context of bureaucracy and public dissatisfaction. The applied research method is qualitative descriptive, involving steps such as identifying phenomena based on theoretical references, formulating research objectives, collecting and analyzing data using a qualitative descriptive approach, and formulating conclusions. The research emphasizes the central role of policy innovation in achieving excellent public services. The implementation of innovative models, such as the Public Service Mall (MPP) and Community Satisfaction Index (IKM), demonstrates positive potential in improving the quality of public services. The importance of responsive and effective governance in the context of public policy to provide better services to the community and reduce the gap between social changes and existing regulations is highlighted. This study contributes to the practical and theoretical understanding of how policy innovation can play a role in improving the quality of public services and achieving sustainable development goals.]]>
<![CDATA[Dimensions of Individual, Occupational, and Organizational Characteristics on the Performance ]]>
<![CDATA[Tehubijuluw Zacharias]]>
<![CDATA[ Jurnal Manajemen Pelayanan Publik Vol 8, No 1 (2024): Jurnal Manajemen Pelayanan Publik ]]>
Publisher : <![CDATA[Universitas Padjadjaran ]]>
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DOI: 10.24198/jmpp.v8i1.49830
<![CDATA[This research examines the influence of individual, job, and organizational characteristics on employee performance. The study utilizes a descriptive-quantitative approach with a cause-and-effect correlation type. The research spans over two months and involves all 44 Central Maluku Regency Fisheries Service employees. The sample is chosen using complete sampling, and data is analyzed through multiple linear regression analysis. The research findings indicate that job characteristics also have a significant and positive impact on employee performance, individual characteristics have a significant and positive effect on employee performance, organizational characteristics significantly and positively influence employee performance, and overall, personal, job, and organizational characteristics collectively have a significant and positive influence on employee performance. Job characteristics and organizational characteristics have a positive and significant effect on employee performance.]]>
<![CDATA[Archipelagic Administration Public Service in Central Maluku ]]>
<![CDATA[Normawati Normawati]]>;
<![CDATA[Hengky V. R. Pattimukay]]>;
<![CDATA[Humairah Almahdali]]>
<![CDATA[ Jurnal Manajemen Pelayanan Publik Vol 8, No 1 (2024): Jurnal Manajemen Pelayanan Publik ]]>
Publisher : <![CDATA[Universitas Padjadjaran ]]>
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DOI: 10.24198/jmpp.v8i1.50882
<![CDATA[The focus of this research is the issue of public service administration of the islands in Central Maluku Central is less proficient in complying with the demands and requirements of the public for efficient and effective public service. Moreover, the main problem for the community is the operational costs, transportation, and accommodation required to access public services. To date, there has been no effective policy or action by the local government to shorten the range of controls. It will be a strategic step in the administration of the islands to provide a public service that meets the needs and demands of the community of Central Maluku Regency. The purpose of this study is to explain how public service is in the administration of Central Maluku and to identify the aspects that affect it. Considering policy elements, scope of control, operationalization, responsibility, and quality, its conceptual approach is based on real problems and situations. The research involved 105 samples, and quantitative analysis was done using a frequency table. The results of the analysis are expected to produce a clear and relevant sociogram on the development and improvement of public services in the administration of the islands in the Central Maluku Regency. This research is also expected to provide empirical evidence that is beneficial for the advancement of science and improving the quality of public service in the region.]]>
<![CDATA[Adaptation And Concept Of Indonesia Online Police Record Certificate (SKCK Online) In Realising Police Services In Society 5.0 ]]>
<![CDATA[Alfin Reza Syahputra]]>
<![CDATA[ Jurnal Manajemen Pelayanan Publik Vol 8, No 1 (2024): Jurnal Manajemen Pelayanan Publik ]]>
Publisher : <![CDATA[Universitas Padjadjaran ]]>
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DOI: 10.24198/jmpp.v8i1.52076
<![CDATA[The Society 5.0 era has an impact on all sectors of life, including the Indonesian National Police. In line with one of the main tasks of the police, the efforts made are by providing a Police Record Certificate (SKCK). With the development of technology, this SKCK can be issued online. The purpose of this research is to explore the adaptation and concept of making an online Police Record Certificate (SKCK) in Indonesia in the context of Society 5.0. The research method used is a literature study. The literature study was used to describe relevant facts and information. According to the findings of this research, police record issuance services are still not optimally implementing online systems. Although some countries, such as Australia, have successfully implemented an online police record system. This research also highlights the importance of improving the Indonesia online police record certificate (SKCK online) system, strengthening the criminal and offence databases, designing a system that is easily accessible regardless of residence, socializing criminal records on SKCK, and using blockchain technology on online police record system. Therefore, this research recommendation emphasizes that SKCK Online services need to be improved with specific actions, features, and services. So that INP’s services become more effective in Society 5.0.]]>
<![CDATA[The Impact of Nurses Training and Competence on the Quality of Inpatient Services in Bandung Hospital ]]>
<![CDATA[Ade Sudrajat]]>;
<![CDATA[Dyah Bayu Framesthi]]>
<![CDATA[ Jurnal Manajemen Pelayanan Publik Vol 8, No 1 (2024): Jurnal Manajemen Pelayanan Publik ]]>
Publisher : <![CDATA[Universitas Padjadjaran ]]>
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DOI: 10.24198/jmpp.v8i1.52361
<![CDATA[By using an explanatory descriptive research design, this study proposes to measure the influence of nurse training and competence on service quality. This research used field studies and literature observations, as well as conducting observations, interviews, and distributing questionnaires to 31 respondents of nurses and patients who utilize the service. Research and data analysis show that training affects service quality by 0.756, competency affects service quality by 0.491, and training and both together affect service quality by 0.805 and the rest is influenced by additional factors that were not researched. When viewed from its dimensions, training and competency have a very good and significant influence on the quality of inpatient services at Bandung (city) Hospital. As a result, good service quality can be achieved, one strategy that can be taken is to improve the quality of human resources through providing training and continuously increasing the competency of nurses.]]>
<![CDATA[Creating Satisfaction and Loyalty with Service Encounter and Servicescape at Balung Hospital Jember Regency ]]>
<![CDATA[Tri Palupi Robustin]]>;
<![CDATA[Nanik Hariyana]]>
<![CDATA[ Jurnal Manajemen Pelayanan Publik Vol 8, No 1 (2024): Jurnal Manajemen Pelayanan Publik ]]>
Publisher : <![CDATA[Universitas Padjadjaran ]]>
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DOI: 10.24198/jmpp.v8i1.51475
<![CDATA[The quality of service provided by the hospital will affect satisfaction and can create customer loyalty. One form of service in a hospital is service encounter and servicescape. Services at Balung Hospital still receive negative ratings in the eyes of the public because the services provided are not in accordance with consumer expectations. The purpose of this study is to determine how the influence of service encounter and servicescape on satisfaction and loyalty both directly and indirectly. The sample size of this study was 105 respondents and data analysis techniques using SEM (Structural Equation Modeling). The results of the study indicate that first, service encounter can create satisfaction. Second, servicescape can create satisfaction. Third, service encounters can create loyalty. Fourth, servicescape cannot create loyalty directly, but indirectly with the mediating role of satisfaction can create loyalty. And fifth, satisfaction can create loyalty.]]>
<![CDATA[Public Service Quality in Banyuwangi District: A Study in Welfare Perspective ]]>
<![CDATA[Hary Priyanto]]>
<![CDATA[ Jurnal Manajemen Pelayanan Publik Vol 8, No 1 (2024): Jurnal Manajemen Pelayanan Publik ]]>
Publisher : <![CDATA[Universitas Padjadjaran ]]>
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DOI: 10.24198/jmpp.v8i1.48657
<![CDATA[Administration Public service innovation must have a welfare impact on bureaucrats and citizens. Welfare for bureaucrats purpose to increase discipline and comply with the principles and objectives of public service. The habit of bureaucrats requesting something for the sake of accelerating stimulus in service is an example of how it is not easy for citizens to get their rights in public services, thus distancing citizens from aspects of welfare. This research aims to describe, analyze, and interpret welfare in the delivery of public services in Banyuwangi Regency. Researchers use a qualitative approach based on constructive and participatory patterns. Primary data was obtained from interviews, and secondary data was obtained from literature studies and government policies that were relevant to the research topic. Data analysis utilizes the Atlas Ti 8.4.23 application, 2018. The results obtained in this study: (1) Receiving awards is not commensurate with people's comfort in public services; (2) The Banyuwangi Regency Government needs to establish a policy so that additional grants to the welfare of the freelance worker bureaucrat do not violate existing policies; (3) Prosperity for citizens can be realized if service is fast, precise, non-discriminatory, and not connected to brokers; (4) It is necessary to internalize and implement systems and ways of working services from the perspective of the new administrative paradigm and Pancasila ideology.]]>
