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All Journal Jurnal Administrasi Pemerintahan Desa Jurnal Cendekia Ilmiah
Mohamad Irfan Mufti
Universitas Tadulako
Humanities Social Sciences

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Kualitas Pelayanan Pasien Badan Penyelenggara Jaminan Sosial Rawat Jalan di Poliklinik Rumah Sakit Umum Madani Provinsi Sulawesi Tengah Yusnitha; Mohamad Irfan Mufti; Nasrullah
Jurnal Administrasi Pemerintahan Desa Vol. 7 No. 1 (2026): Maret
Publisher : Indonesian Journal Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47134/villages.v7i1.370

Abstract

The research method used was qualitative with a descriptive type. Data collection techniques consisted of observation, interviews, and documentation. Data analysis used an interactive model and SWOT analysis. The results of the study, namely the Madani Regional General Hospital (RSUD) according to the five SERVQUAL Aspects namely tangibles, reliability, responsiveness, assurance, and empathy, have been implemented in the services of Madani Regional General Hospital with varying levels. The reliability and assurance aspects are the most prominent aspects, because medical personnel have provided services in accordance with SOPs, upholding professionalism, and creating a sense of security and trust for patients. The empathy aspect is also seen strongly through the friendly attitude, patience, and willingness of medical personnel to listen to patient complaints. Meanwhile, tangibles and responsiveness still need improvement, especially in the completeness of facilities and efficiency of service time. showing quite good performance, although there are still some aspects that need to be improved. In addition, the Madani Regional General Hospital (RSUD) has been able to balance between technical aspects and humanistic aspects in services, by maintaining the competence of medical personnel while paying attention to the emotional needs of patients.
Implementasi Kebijakan Penyelesaian Kerugian Daerah di Badan Pemeriksa Keuangan (Studi Kasus: Pemerintah Provinsi Sulawesi Tengah) Muhammad Saiful Mujab; Mohamad Irfan Mufti; Nasrullah
J-CEKI : Jurnal Cendekia Ilmiah Vol. 5 No. 2: Februari 2026
Publisher : CV. ULIL ALBAB CORP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/jceki.v5i2.13387

Abstract

Penelitian ini bertujuan untuk menganalisis implementasi kebijakan penyelesaian kerugian daerah pada Pemerintah Provinsi Sulawesi Tengah dengan menggunakan pendekatan deskriptif kualitatif. Fokus penelitian diarahkan pada bagaimana kebijakan tersebut dijalankan, faktor-faktor yang memengaruhi efektivitasnya, serta kendala yang muncul dalam proses penyelesaian kerugian daerah. Data penelitian dikumpulkan melalui wawancara mendalam, dokumentasi, serta studi pustaka yang relevan, kemudian dianalisis menggunakan teori implementasi kebijakan Edward III yang menekankan empat aspek utama: komunikasi, sumber daya, disposisi pelaksana, dan struktur birokrasi. Hasil penelitian menunjukkan bahwa implementasi kebijakan belum berjalan optimal. Aspek komunikasi masih menghadapi perbedaan pemahaman di antara pelaksana serta kurangnya sosialisasi kebijakan. Pada aspek sumber daya, terdapat keterbatasan jumlah personel dan dukungan anggaran yang menyebabkan proses penanganan kerugian daerah berjalan lambat. Disposisi pelaksana juga belum konsisten, tercermin dari variasi tingkat komitmen antarinstansi. Struktur birokrasi yang panjang dan berjenjang memperlambat proses penyelesaian kasus kerugian daerah. Penelitian dapat disimpulkan bahwa efektivitas kebijakan akan meningkat melalui penguatan komunikasi antarinstansi, peningkatan kapasitas sumber daya manusia, penegasan komitmen pimpinan, serta penyederhanaan prosedur birokrasi berbasis SOP terpadu dan sistem informasi digital.”
Co-Authors Muhammad Saiful Mujab Nasrullah Yusnitha