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All Journal Jurnal Pengabdian Nusantara
Alimuddin Alimuddin
Sekolah Tinggi Agama Islam Negeri Mandailing Natal
Religion Agriculture, Biological Sciences & Forestry Education Law, Crime, Criminology & Criminal Justice Public Health

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The Role of the Tring by Pegadaian Application as a Digital Innovation at UPS Madina Alimuddin Alimuddin; Derliani Derliani; Dian Hidayat; Dia Lestari; Yenni Abdina Sari; Nur Amalia; Nurhadijah Nurhadijah; Samsir Alam
Jurnal Pengabdian Nusantara Vol. 4 No. 3 (2026): JUNI
Publisher : Konsorsium Nasional Pengelola Jurnal Pengabdian

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/jpn.v4i3.246

Abstract

This study aims to analyze the role of the Tring by Pegadaian application as a digital innovation in improving service effectiveness at the Madina Sharia Service Unit (UPS). The study used a qualitative approach with a descriptive research type. Data were obtained through observation, in-depth interviews, and documentation involving unit leaders, employees, and customers. The results show that the implementation of the Tring application at UPS Madina is part of the digital transformation undertaken by PT Pegadaian to improve service quality. The Tring application plays a role in increasing service time efficiency, ease of transaction access, and information transparency for customers. The use of this application also contributes to reducing queues and increasing the accuracy of transaction recording through an integrated system. However, the application's utilization is not fully optimal due to obstacles in customer digital literacy, limited internet network, and people's habits that still prefer conventional services. Therefore, increased socialization, digital education, and infrastructure support are needed to maximize the implementation of this digital innovation. This research is expected to serve as a reference for developing service digitalization strategies at Islamic financial institutions at the regional level.
Co-Authors Derliani Derliani Dia Lestari Dian Hidayat Nur Amalia Nurhadijah Nurhadijah Samsir Alam Yenni Abdina Sari