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All Journal Jurnal Ekonomika Manajemen Dan Bisnis
Ni Putu Ayu Sintya Saraswati
Program Studi Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Mahasaraswati Denpasar
Economics, Econometrics & Finance Education

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Kepuasan Kerja Karyawan Dalam Industri Perhotelan: Tinjauan Work Life Balance, Lingkungan Kerja, Dan Beban Kerja Kadek Ira Puspita Dewi; Ni Putu Ayu Sintya Saraswati; Sapta Rini Widyawati
Jurnal Ekonomi Manajemen dan Bisnis (JEMB) Vol. 5 No. 1 (2026): Januari - Juni
Publisher : CV. ITTC INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47233/jemb.v5i1.4251

Abstract

The abuse of human beings into humane workers to achieve goals is known as human resource management. Since employee satisfaction is a major component in utilizing existing human resources, companies must pay special attention when utilizing available human resources. This study aims to determine how work-life balance, work environment, and workload affect employee job satisfaction at The Kirana Bali Hotel & Spa. The population of this study consisted of 143 employees involved in this study, and the sample in this study consisted of 59 respondents, selected using proportionate stratified random sampling technique and calculated with the Slovin formula (e = 10%). The Coefficient of Determination, Validity Test, Reliability Test, Classic Assumption Test, Multiple Linear Regression Analysis, Multiple Correlation Test, and T-Test are included to analyze the data. This study found that work-life balance had a positive and significant impact on employee job satisfaction at The Kirana Bali Hotel & Spa, the work environment had a positive and significant impact on employee job satisfaction at The Kirana Bali Hotel & Spa, and workload had a negative and significant impact on employee job satisfaction at The Kirana Bali Hotel & Spa. The Kirana Bali Hotel & Spa. The results of this study indicate that a better life balance is a positive outcome. To further deepen and generalize the findings, it is recommended that researchers expand the study by including additional variables and expanding the research subjects.
Kinerja Karyawan Dalam Industri Perhotelan: Tinjauan Work Life Balance Dan Etika Kerja Dengan Peran Kepuasan Kerja Ni Putu Ayu Sintya Saraswati; Sapta Rini Widyawati; Ni Putu Riska Kumara Dewi
Jurnal Ekonomi Manajemen dan Bisnis (JEMB) Vol. 5 No. 1 (2026): Januari - Juni
Publisher : CV. ITTC INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47233/jemb.v5i1.4320

Abstract

The hospitality industry is highly dependent on the quality of human resources, and employee performance is crucial for maintaining competitiveness and the sustainability of hotel operations. This study aims to examine how work ethic and work-life balance impact employee performance at the Cross Paasha Bali Seminyak Hotel, with job satisfaction as the mediating variable. This study selected a quantitative methodology with a causal associative design. Using the census method as the sampling technique, the population in this study was 78 hotel employees. The SmartPLS 4.0 program was selected to analyze primary data, which was collected through a Likert-scale questionnaire. The Structural Equation Modeling–Partial Least Squares (SEM-PLS) method was also used. The study findings indicate that work-life balance and work ethic have a positive and significant effect on job satisfaction. Although job satisfaction does not affect employee performance, work ethic has a positive and significant effect on employee performance, but work-life balance does not significantly affect employee performance. Furthermore, there is no evidence that job satisfaction mediates the effect of work ethic or work-life balance on employee performance. These findings indicate that improving employee performance in the hospitality industry does not solely depend on work-life balance and employee job satisfaction, but is more influenced by the implementation of a strong work ethic and other operational factors that directly drive employee performance
Co-Authors Kadek Ira Puspita Dewi Ni Putu Riska Kumara Dewi Sapta Rini Widyawati