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All Journal TEKNIK JURNAL TEKNIK SIPIL ITP ISSN 2354-8452 Rekayasa Sipil Teras Jurnal Jurnal Pengabdian Pada Masyarakat
Oktovianus Edvict Semiun
Teknik Sipil Fakultas Teknik Universitas Katholik Widya Mandira
Agriculture, Biological Sciences & Forestry Civil Engineering, Building, Construction & Architecture Decision Sciences, Operations Research & Management Education Engineering Environmental Science Other

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Journal : Rekayasa Sipil

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Pengaruh Kualitas Pelayanan Angkutan Kota Terhadap Kepuasan Dan Loyalitas Penumpang Di Kota Kupang Oktovianus Edvict Semiun
Rekayasa Sipil Vol 12, No 1 (2018)
Publisher : Department of Civil Engineering, Faculty of Engineering, University of Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (659.983 KB) | DOI: 10.21776/ub.rekayasasipil/2018.012.01.6

Abstract

This study is aimed to evaluate the quality of urban transportation service and its impact on passenger satisfaction and loyalty in Kupang city, NTT. Data collection was done by distributing questionnaires to 130 passengers chosen by applying random sampling technique. The survey results were analyzed by IPA method and CSI. Whereas, the relationship between importance, performance and passenger loyalty were analyzed using PLS. The results showed that the public transportation service has not reached satisfactory category with the value of CSI at 57,21% (very poor). The results of the analysis of PLS model revealed that both importance and performance positively affected on passenger loyalty, whereas importance negatively affected the performance.
Co-Authors Ardy Liufeto Don Gaspar Noesaku da Costa Kalogo, Egidius