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Nurrasjid, M. N.
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Automotive Engineering Civil Engineering, Building, Construction & Architecture Engineering Environmental Science Transportation

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Journal : Warta Penelitian Perhubungan

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Kepuasan Penumpang Pesawat Udara Terhadap Pelayanan di Bandar Udara Samratulangi - Manado Nurrasjid, M. N.
Warta Penelitian Perhubungan Vol. 23 No. 3 (2011): Warta Penelitian Perhubungan
Publisher : Sekretariat Badan Penelitian dan Pengembangan Perhubungan

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1241.094 KB) | DOI: 10.25104/warlit.v23i3.1063

Abstract

The services provided by operators of airports should be based on the needs and desires of service users, so that from these services will impact on satisfaction or dissatisfaction. To d.etermine the satisfaction of service users in Samratulangi-Manado airport passenger satisfaction research conducted on the service by using the analysis of the satisfaction index (customer satisfaction index), on 100 respondents of service users (passenger aircraft), the results of a study of services provided biJ operators of airports obtained value of 98.5%. The results of this study indicate that the service user (passenger aircraft) is venJ satisfied with the service that is felt during his stay at the airport.Keywords : Pe1formance Service, Satisfaction, Hope
Penerapan Identifikasi Bahaya dan Manajemen Resiko Keselamatan di Bandar Udara Supadio - Pontianak Nurrasjid, M. N.
Warta Penelitian Perhubungan Vol. 23 No. 2 (2011): Warta Penelitian Perhubungan
Publisher : Sekretariat Badan Penelitian dan Pengembangan Perhubungan

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1233.119 KB) | DOI: 10.25104/warlit.v23i2.1059

Abstract

Safety and Security in Airports flight something that should not be ignored. To anticipate a situation that allows the occurrence of accident and incident, the airport operator and all units of the organization that is the environment of the airport should be able to identify hazards I problems based on events that never happened. The survey was conducted in Supadio Airport towards the application of hazard identification and safety risk management, using the method of comparative analysis and evaluation to make mengukuran of 13 variables. Based on measurements of 13 variables, obtained by 3 variables included in the criteria can not be accepted on condition that there is, namely a foreign object variable that has the potential to cause damage to the aircraft (foreign object damage 4.B), the variable things that can disrupt flights (obstacle 4.B), and variable in Apron vehicles (vehicle in Apron 5.C). Two criterion variables risk control/ mitigation requires a management decision that is, variable Noise (noise 5), and variable Security Issues (security issues. 2A). This value indicates that the 3 variables are included that are essential for risk reduction targets.Keywords: Airports, Safety Management System, hazard identification, safety risk
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