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Journal : Jurnal Teknologi Dan Sistem Informasi Bisnis

Optimizing IT Support Operations with Web Development at PT Global Loyalty Indonesia Istiono, Wirawan; Rianto, Dwi
Jurnal Teknologi Dan Sistem Informasi Bisnis Vol 6 No 2 (2024): April 2024
Publisher : Prodi Sistem Informasi Universitas Dharma Andalas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47233/jteksis.v6i2.1324

Abstract

IT Support at the company PT Global Loyalty Indonesia is considered to have less effective performance and often does repetitive work, such as several problems that have been resolved before that require a lot of experiments, when the same thing happens on a different day, the time-consuming experimental actions will be carried out again, so that the completion of the work takes a long time, this is because there is no recording of the steps that have previously been carried out. In addition, work requests to IT Support are only done verbally without detailed data collection, besides that ineffective standard operating procedures make IT Support employees confused when problems occur that have never been experienced before, so the work process takes a long time. To overcome these problems, a website system was created using HTML, CSS, React JS and Bootstrap with the Agile development method. After the website was completed and applied to the IT Support section, it was obtained from the results of interviews by the head of IT Support, that the work in the section became more organized, more recorded and easier to monitor by the head of IT Support, besides that it was also stated by the head of IT Support that the website created was very helpful and made IT Support work easier, with an average user acceptance of 86.4% which was calculated using the user acceptance test method
An Android Augmented Reality Application to Improve Cognitive Skills in Color Recognition for Down Syndrome children Gunawan, Tania Irena; Istiono, Wirawan
Jurnal Teknologi Dan Sistem Informasi Bisnis Vol 6 No 3 (2024): Juli 2024
Publisher : Prodi Sistem Informasi Universitas Dharma Andalas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47233/jteksis.v6i3.1359

Abstract

The objective of this research is (1) to develop and construct an educational Augmented Reality game that focuses on colour recognition for individuals with down syndrome, using markerless based method. (2) Measure the level of user acceptance towards color recognition educational games with AR technology and the markerless method. (3) Measuring the increase in knowledge of Down Syn-drome children in recognizing colors to hone the cognitive skills of early child-hood. Down Syndrome is a common genetic disorder in humans. Children with Down syndrome have three copies of chromosome 21. This condition affects the physical, cognitive, and social development of these children. In this research, a color recognition educational game was created by adding Augmented Reality (AR) technology which aims to attract children with Down syndrome. This re-search was successfully implemented and approved by 84.8% of parents of Down Syndrome children. The results showed a significant increase in the post-quiz compared to the pre-quiz, indicating an increase in children's grades