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Persepsi dan Kepuasan Mahasiswa Terhadap Program Magang di Industri Pariwisata Luar Negeri (Studi Kasus Mahasiswa Perguruan Tinggi Pariwisata di Jakarta) Vienna Artina Sembiring; Nurti Rahayu; Emenina Tarigan
Jurnal Ilmiah Pariwisata Vol 25 No 3 (2020): Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat, Sekolah Tinggi Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/jip.v25i3.1419

To improve the quality of tourism human resources with global quality, tourism universities hold an internship program in the tourism industry abroad. This study aims to reveal (1) students' perceptions of the internship program in the tourism industry abroad; (2) student satisfaction with the internship program in the tourism industry abroad; and (3) the influence of perceptions on student satisfaction with the internship program in the tourism industry abroad. The study population was all students from higher education in tourism in Jakarta and its surroundings who had completed an internship program in the tourism industry abroad. Samples were taken using convenient sampling using valid and reliable instruments with 4 Likert scales with Google Form media (N = 100). The results of the analysis with SPSS 22 showed that students' perceptions were good, while students was categorized as satisfied with the internship program. The result of the correlation test confirmed the significant relationship between perception variables and satisfaction on the program. The regression analysis showed that students’ perception significantly affected their internship satisfaction. The results of this study serve as a valuable input for the campus, industry, and policy makers to improve the design of the internship program curriculum. Keywords: Tourism Industry; Satisfaction; Internship; Perception

Students’ Perceptions on the Application of Standardized English Language Proficiency Test as Graduation Requirement in Tourism Higher Education in Indonesia (A Case Study at Trisakti School of Tourism) Nurti Rahayu
Jurnal Penelitian Pariwisata Vol 3 No 2 (2019): (TRJ) Tourism Research Journal
Publisher : Sekolah Tinggi Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/trj.v3i2.60

The growing importance of English competence in various industries is one of the pull factors of the increasing need of English Language Proficiency (ELP) for university graduates. One of the ways to motivate students’ English competence is to set English language proficiency as graduation benchmark. This study aims to describe students’ perspectives on such policy and how it affects the students’ learning. A descriptive qualitative research is employed. A questionnaire is used to gain the primary data. The research participants are students of Trisakti School of tourism who has experienced such policy. The questionnaires comprise of two parts: demographic data and questions of students’ perceptions on various aspects on the usage of English language proficiency tests. Students’ perception on various campus program to improve English competence is also asked. The results reveal that students are familiar with the international standardized tests such as TOEIC, TOEFL and IELTS and they do make various preparation for the tests. As much as 60% of the respondents agree with the campus policy to set TOEIC and TOEFL score for graduation requirements. As for students’ perception on campus program, the results reveal that awarding scholarship for the top achiever students and live in program in English speaking program are considered to be the most effective program. The least effective programs are class grouping based on test score. The results can be of a valuable source for policy makers in the institution to develop a more effective program ti improve the students’ English competence.

The Effect of Service Quality on Customer Satisfaction in JKT48 Theater Nurti Rahayu; Rakaputra Prasetia; Priyanto Priyanto
Jurnal Penelitian Pariwisata Vol 3 No 1 (2019): (TRJ) Tourism Research Journal
Publisher : Sekolah Tinggi Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/trj.v3i1.51

The purpose of the research was to identify the influence of service quality on the customer satisfaction in JKT48 Theater, such as tangibles, reliability, responsiveness, assurance, empathy. This research was descriptive research. Data collection techniques used in data collection in this study were observations, questionnaires, and interviews conducted in November 2018 untill December 2018. While the method used for data analysis is to test the validity, reliability, correlation, and coefficient of determination. Based on the correlational test results it is known that the correlation between service quality and customer satisfaction produces 0.809 or 80.9% which can be categorized as having a very strong relationship. Based on the results of the test of determination coefficient it is known that the value of R Square is 0.655 which means that the variable quality of service has an effect of 65.5% on customer satisfaction. While 34.5% customer satisfaction is influenced by other variables.

Persepsi dan Kepuasan Mahasiswa Terhadap Program Magang di Industri Pariwisata Luar Negeri (Studi Kasus Mahasiswa Perguruan Tinggi Pariwisata di Jakarta) Vienna Artina Sembiring; Nurti Rahayu; Emenina Tarigan
Jurnal Ilmiah Pariwisata Vol 25 No 3 (2020): Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat, Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/jip.v25i3.1419

To improve the quality of tourism human resources with global quality, tourism universities hold an internship program in the tourism industry abroad. This study aims to reveal (1) students' perceptions of the internship program in the tourism industry abroad; (2) student satisfaction with the internship program in the tourism industry abroad; and (3) the influence of perceptions on student satisfaction with the internship program in the tourism industry abroad. The study population was all students from higher education in tourism in Jakarta and its surroundings who had completed an internship program in the tourism industry abroad. Samples were taken using convenient sampling using valid and reliable instruments with 4 Likert scales with Google Form media (N = 100). The results of the analysis with SPSS 22 showed that students' perceptions were good, while students was categorized as satisfied with the internship program. The result of the correlation test confirmed the significant relationship between perception variables and satisfaction on the program. The regression analysis showed that students’ perception significantly affected their internship satisfaction. The results of this study serve as a valuable input for the campus, industry, and policy makers to improve the design of the internship program curriculum. Keywords: Tourism Industry; Satisfaction; Internship; Perception

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