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All Journal Journal FAME (Journal Food and Beverage, Product and Services, Accomodation Industry, Entertainment Services Bogor Hospitality Journal
Anggoro, Damas Aryo
STP Bogor
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences Other

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ANALISA KINERJA UNIT ACCOUNT PAYABLE HOTEL PERFORMANCE ANALYSIS OF ACCOUNT PAYABLE HOTEL UNITS Damas Aryo Anggoro
Journal FAME: Journal Food and Beverage, Product and Services, Accomodation Industry, Entertainment Services Vol 4, No 2 (2021): JOURNAL FAME Journal Food and Beverage, Product and Services, Accommodation Indu
Publisher : Akademi Pariwisata Bunda Mulia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30813/fame.v4i2.3049

Abstract

ABSTRAK Latar belakang penelitian ini yaitu dalam Industri Perhotelan, karyawan merupakan sumber daya yang memberikan pelayanan kepada tamu sehingga diperlukan kinerja yang baik dari setiap individu, dengan dasar pemikiran ini maka penulis meneliti ini. Tujuan penelitian ini untuk menjelaskan bagaimana kinerja unit account payable di Hotel.Desain penelitian ini dilakukan di Hotel dilakukan interview kepada vendor yang datang untuk menjawab kuesioner yang diberikan. Dari hasil wawancara tersebut didapat 29 responden.Data analisis yang digunakan dalam penelitian ini berdasarkan deskriptif  kuantitatif melalui pendekatan survei dengan menggunakan methode mean dan median dalam hal perhitungan.Kesimpulan dari penelitian ini kinerja unit account payable di Mercure Hotel Jakarta Kota, dari hasil keseluruhan dengan rata-rata nilai 105,56 termasuk pada kategori puas.
THE EFFECT OF EMPLOYEE TRAINING ON SERVICE QUALITY Dimas Aryo Baskoro; Damas Aryo Anggoro
Journal FAME: Journal Food and Beverage, Product and Services, Accomodation Industry, Entertainment Services Vol 5, No 1 (2022): JOURNAL FAME Journal Food and Beverage, Product and Services, Accommodation Indu
Publisher : Akademi Pariwisata Bunda Mulia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30813/fame.v5i1.3289

Abstract

ABSTRACT               The purpose of this paper is to show how firms can enhance their service quality to increase customer satisfaction and thus customer loyalty? In answer to this question, three factors (i.e. employees, service quality, and customers) are critical to the success of service firms. The purpose of this research is to provide a research framework that examines relationships among employees, perceived service quality, customers.The design of this research applies a survey toward unit of analysis on shipping transportation service by interviewing the employee of PT. Humpuss Intermoda Transportasi, Tbk and also interviewing their clients as respondent for testing hypothesis. Meanwhile the required data consist of one variable independent which is employee training, one mediated variable which is service quality, and two variables dependent which are customer satisfaction and customer loyalty. The aggregate numbers of employees are 100 and clients 100 being respondent. Total respondent for this study are 200. Data analysis used in this research was consists of Pearson Correlation Test using SPSS as software. The result of this research concludes that three hypotheses are not supported, employee training had no effect to service quality, and then service quality had no effect to customer satisfaction and also to customer loyalty. Implications for management of the companies and directions for future research are discussed.
Co-Authors Baskoro, Dimas Aryo Tatik Sriwulandari