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Customer Clustering Using the K-Means Clustering Algorithm in the Top 5 Online Marketplaces in Indonesia Andara Rahma Danurisa; Jerry Heikal
Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Vol 5, No 3 (2022): Budapest International Research and Critics Institute August
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v5i3.6450

Abstract

Tokopedia, Shopee, Lazada, Bukalapak and Orami are 5 marketplaces in Indonesia that focus on shopping activities using applications. The number of customer visits is very volatile so it is difficult to determine customer interest in purchasing a product. The purpose of this study is to identify the characteristics, product categories and merchant in the top 5 online marketplaces in Indonesia using the K-Means Clustering algorithm. There are three variables, namely customer characteristics, product categories, and merchant. Data processing is assisted by the application of SPSS V.25. Loyal customers of marketplace are cluster 10. In addition, the marketplace also has loyal customers in cluster 5. Loyal customers of marketplace the Shopee cluster 8. Then, marketplace also has loyal customers in 6 clusters, including cluster 2, cluster 3, cluster 4, cluster 6, cluster 7, and cluster 9. Loyal customers of marketplace the Lazada cluster 6. However, in cluster 6, the marketplace still excels as marketplace that is often used in cluster 6. The loyal customers of marketplace the Bukalapak cluster 7 However, in cluster 7, marketplace still excels as marketplace that is often used in cluster 7. Orami marketplace loyal customers are cluster 1.
Co-Authors Abhiyoga Deyandra Putra Achmad Ichsan Adevi, Isye Rahayu Adhy Priyo Adi Setiawan Aditya Rachman Zarkasih ADRIAN PRATAMA Agung Ibrahim Agung Pribadi Agus Sugiono Ahmad Ilham Bachrie Harahap Alex Fernando Hasahatan Ali Sudrajat Andara Rahma Danurisa Anggini, Dewi Anjar Asmara Putra Annisa Liestiani Annisa Nurwanda Putri Antoni Irawan AYU WULANDARI Bachrie Harahap, Ahmad Ilham Bambang Permadiyansach Berman J Hutabarat Budiyanto Hariandja Desy Maya Indriana Dewi Anggini Dewi Lisdayanti Dimas Hindrawan Doni Magat Harahap Dzaki Zakaria E. N. Budiyanto Hariandja Edoward N. Budiyanto Elisa Purnawati Elja Salwa Enny Enny Erni Susanty Erwan Hendrawan Fajar Hartanto Siswanto Fajar Kristianto Fanjili Gratia Mamonto Fetri Nelfa Ganang Kartiko Aji Gilang Kharisma Ramadhan Ibrahim Gulfi Oktariani Heidi Yanti Anggraeni Putri Helga Meilany Ign Agus Supriyono Indah Nur Syamsi Aguston Irma Nur Wanty Isfan Ferli jeffry kurniawan Lisdayanti, Dewi Lisdyanto Lucia Rainy Betari Marc Giulio Richard Marlina Maysheilla Chandra Mega Yunita Gayo Metta Karunia Michael Milastri Muzakkar Moh Masnur Monica Pongsibidang Mufti Kusuma Firdaus Muhammad Feyzel Khalfani Putra Ardanesworo Muhammad Ikhsan Nurseha MUHAMMAD YUSUF Mutia Karunia Antap Wulan Nandi Andrian Kurnia Putra Nayla Azkia Oci Citra Maharani Panka Gumilang Pratama Hadi Saputra Pratama, Renaldo Pratiwi Pratiwi Pratiwi Putri kirana Putri Syifa Humaira Raden Maart Adi Waskita Tjahjono Rafyon Sani Rayuli Wulandari Resman Yohanes Dolok Saribu Resman Yohanes Doloksaribu Retno Santoro Richard, Marc Giulio Rifko Sinaga Rinta Agustiani Dwiputri Riri Yunita Rivelino, Deva Rizki Agung Ramadani Rizky Feliana Devi Rudi Setiari samsul arifin Sari Riyani Satriya Perdana Savira Nurviriana Sayuti Shera Fanesha Siti Wulansari Sri Polya Kettipusem Susan Ratna Susan Ratna Salim Susi Suheni Suududdin, Suududdin Syakina Syakina, Syakina Tika Aldyah Tiyanda Hanti Arum Kusuma Vitto Rialialie Zahwa Nur Syahda Zahwa Nursyahda