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All Journal ADMIT : Jurnal Administrasi Terapan
Maulida, St. Nurhikma
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Economics, Econometrics & Finance Social Sciences

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Journal : ADMIT : Jurnal Administrasi Terapan

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MEMBANGUN KESADARAN HUKUM MELALUI PENYUSUNAN STANDAR PELAYANAN PADA KANTOR KELURAHAN MARICAYA Adam, Ainunnisa; Maulida, St. Nurhikma
ADMIT: Jurnal Administrasi Terapan Vol 2 No 2 (2024): Jurnal Administrasi Terapan
Publisher : Politeknik STIA LAN Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33509/admit.v2i2.2906

Abstract

Bureaucratic reform is one of the stages  to improve the quality of public services in achieving the vision of Advanced Indonesia in 2045. The implementation of clear and measurable service standards is the basis for ensuring that every stage of service leads to better public services and in accordance with community expectations. As a basic level public service provider, the Makassar City Maricaya Village Office has not yet fulfilled its responsibility to develop service standards and implement them in the service delivery process. This makes it difficult for the community to obtain service guarantee regarding the requirements, time, and costs required in completing the service. So it is necessary to compile and implement service standards with the aim of providing certainty and information disclosure to the public regarding public service delivery. This research used a qualitative approach by collecting data through observation, interviews, document review and Focus Group Discussion methods. The preparation of service standards in this study involved public service officers and several service users at the Maricaya Village Office. The service standards prepared are guided by Regulation of Minister of Ministry of State Apparatus Utilization and Bureaucratic Reform Number 15 of 2014 concerning Service Standard Guidelines. The draft service standards that have been made and agreed upon are then determined by the Maricaya Village Head to be applied in the implementation of public services at the Maricaya Village Office. The work in the form of Service Standards for letter of poverty statement, Business Certificate and Death Certificate is the final result of this research.
MANAJEMEN PENGETAHUAN MELALUI PERUMUSAN STANDAR OPERASIONAL PROSEDUR BAGIAN HUMAN RESOURCE DEPARTEMENT PADA KANTOR PT XLA CIPTA PERKASA Zahirah, Andi Anisa; Maulida, St. Nurhikma
ADMIT: Jurnal Administrasi Terapan Vol 3 No 1 (2025): Jurnal Administrasi Terapan
Publisher : Politeknik STIA LAN Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33509/admit.v3i1.2907

Abstract

PT XLA Cipta Perkasa office have SITAC Division, Finance Division, Procurement Division, and Human Resource Division. All divisions do not have and have not implemented Standard Operating Procedure (SOP). Therefore, the purpose of this research is to develop a Standard Operating Procedure for the Human Resource Department (HRD) at PT XLA Cipta Perkasa. The research method used is a qualitative method approach. The results showed that the SOP has a relationship with knowledge management in a company. There are 4 (four) stages used by researchers in preparing SOP, including SOP Need Assessment, SOP Development, SOP Implementation, SOP Monitoring and Evaluation. The conclusion is when compiling a Standard Operating Procedure (SOP), several aspects need to be considered such as the purpose of the document, the quality of the procedure implementation, the format, and the structure of the SOP writing. The researcher's suggestion is that the SOP should be made clearer for the company so that everything can be implemented in accordance with the previously established rules.
Co-Authors Adam, Ainunnisa Zahirah, Andi Anisa