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Journal : Jurnal Manajemen Teori dan Terapan

Kredit Pemilikan Rumah Syariah Tanpa Bank: Studi di Jawa Barat Egi Arvian Firmansyah; Deru R Indika
Jurnal Manajemen Teori dan Terapan | Journal of Theory and Applied Management Vol. 10 No. 3 (2017)
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (255.688 KB) | DOI: 10.20473/jmtt.v10i3.6541

Abstract

KPR atau kredit pemilikan rumah dianggap sebagai salah satu solusi yang tepat untuk dapat memiliki rumah di era yang semakin sulit ini. KPR dapat dilakukan baik melalui bank konvensional, bank syariah atau pun tanpa melalui bank. Menurut pengamatan penulis, penelitian mengenai praktik KPR syariah tanpa bank masih relatif sedikit sehingga penelitian ini diharapkan dapat menambah literatur mengenai KPR syariah (Islamic Home Financing) khususnya di negara berkembang berpenduduk mayoritas Muslim. Hasil penelitian ini diharapkan dapat menjadi saran dan masukan bagi para pebisnis yang bergerak dalam bidang perumahan terutama yang mementingkan aspek kepatuhan pada syariah, para perbankan dan masyarakat pada umumnya.
Kualitas Pelayanan pada Perusahaan Transportasi: Realisasi VS Ekspektasi Yogi Adhitya Pratama; Egi Arvian Firmansyah
Jurnal Manajemen Teori dan Terapan | Journal of Theory and Applied Management Vol. 12 No. 1 (2019)
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/jmtt.v12i1.12196

Abstract

This study aims to compare the performance and service expectations from an otobus (PO) company in the city of Bandung. The company is PO Grand Star Holiday Transport. The research is using five dimensions, namely the dimensions of reliability, responsiveness, assurance, empathy and tangibility. The method used in this research is the descriptive method by providing an overview of the level of service quality and the expectations of consumers. The data was collected by the method of field studies conducted by distributing written questionnaires. Based on the results of the study, it is known that the company's service quality is in the good category but it still does not meet the expectations of consumers. In conclution, this reasearch shows that there are things that need to be improved, especially related to the dimensions of empathy and reliability.