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Tukiman Tukiman
Program Studi Ilmu Administrasi Publik UPN "Veteran" Jawa Timur
Social Sciences

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Journal : Public Administration Journal of Research

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EFEKTIVITAS PELAYANAN “OPEN TABLE” DI PERUSAHAAN DAERAH AIR MINUM (PDAM) SURYA SEMBADA KOTA SURABAYA Larasati Novia Rinita; Tukiman Tukiman
Jurnal Penelitian Administrasi Publik Vol 1 No 3 (2019): Public Administration Journal of Research
Publisher : Prodi Ilmu Administrasi Negara Universitas Pembangunan Nasional "Veteran" Jawa Timur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33005/paj.v1i3.84

Abstract

Based on the Decree of the Directors of Surabaya City PDAM Surya Sembada No. 12 of 2018 On 10 January 2018, PDAM Surya Sembada City of Surabaya realized a service innovation, namely Open Table Services. The purpose of this study was to describe and analyze the effectiveness of open table services at the Surya Sembada Regional Drinking Water Company (PDAM) in Surabaya using qualitative research methods with observation data collection techniques, interviews and documentation, and data analysis by data collection, data condensation, presentation. data, and drawing conclusions. The location of this research is at Siola Public Service Mall, PDAM Basuki Rahmat Water House, and Mobile Service Car. The research results obtained are: (1) Resources, funds, facilities and infrastructure that can be used are effective but not maximized. (2) The quantity and quality of services produced are effective. (3) The time limit for producing goods or services is effective. (4) The procedures that must be followed are already effective. Keywords: Effectiveness, Open Table Service
ANALISIS KUALITAS PELAYANAN PEREKAMAN KTP-EL DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KOTA SURABAYA Citra Ajeng Armanda; Tukiman Tukiman
Jurnal Penelitian Administrasi Publik Vol 1 No 3 (2019): Public Administration Journal of Research
Publisher : Prodi Ilmu Administrasi Negara Universitas Pembangunan Nasional "Veteran" Jawa Timur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33005/paj.v1i3.91

Abstract

This research aims to analyze the quality of KTP-el recording services at the Surabaya City Population and Civil Registry Service. The research was conducted at the Surabaya City Population and Civil Registry Service in January 2019. This research is a quantitative descriptive study with a single variable namely service quality. To measure service quality in this study using 9 (nine) service elements listed as SKM elements in PERMENPANRB Number 14 of 2017 concerning Guidelines for Preparing the Public Satisfaction Survey for Public Service Providers. Data analysis techniques used descriptive statistical analysis techniques. This research uses a sampling technique accidental sampling. Data collection techniques were carried out by questionnaire, documentation and literature studies. The results showed that the quality of KTP-el recording services at the Population and Civil Registration Office in Surabaya was "GOOD". This is shown from the results of descriptive analysis of respondents' answer data where the majority of respondents stated that the quality of KTP-el recording services in the Population and Civil Registration Office of Surabaya City is good.Keywords : Public Service, Community Satisfaction, Community Satisfaction Survey
Co-Authors Citra Ajeng Armanda Larasati Novia Rinita