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All Journal Jurnal Keuangan dan Perbankan Jurnal Dinamika Akuntansi Gadjah Mada International Journal of Business Akuntansi Krida Wacana Journal of Accounting and Investment International Research Journal of Business Studies (E-Journal) Assets: Jurnal Akuntansi dan Pendidikan JIA (Jurnal Ilmiah Akuntansi) The International Journal of Business Review (The Jobs Review) Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Jurnal Akuntansi dan Keuangan Indonesia JRAP (Jurnal Riset Akuntansi dan Perpajakan) Jurnal Akuntansi
Lindawati Gani
Fakultas Ekonomi Dan Bisnis Universitas Indonesia
Religion Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences

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Journal : Jurnal Keuangan dan Perbankan

 1 
LOYALITAS NASABAH DAN KINERJA PERBANKAN DI INDONESIA Nurul Aisyah Rachmawati; Lindawati Gani; Hilda Rossieta
Jurnal Keuangan dan Perbankan Vol 21, No 1 (2017): January 2017
Publisher : University of Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (559.572 KB) | DOI: 10.26905/jkdp.v21i1.1235

Abstract

The purpose of this study was to investigate the impact of customer loyalty on firm performance in the banking industry in Indonesia. This study used a sample of banking firms listed on the Indonesian Stock Exchange. The data was processed and analyzed by Partial Least Square (PLS). We hypothesized that firm’s financial performance, market performance, and non-financial performance were positively affected by customer loyalty. The results provided evidence which was consistent with the hypothesis. It showed that customer loyalty provided incremental information to the firm’s performance that consisted of financial performance, market performance, and non-financial performance.
Co-Authors Ancella Anitawati Hermawan, Ancella Anitawati Chaerul D Djakman Elvia Sauki Feki Wahyu Colimah Feny Triagustina Fitriany Fitriany, Fitriany Hilda Rossieta I Made Pradana Adiputra Johnny Jermias Johnny Jermias Johnny Jermias Kusuma, Kezia Nabella Lianny Leo Lianny Leo Marganingsih, Arywarti Michelle Claudia Oktavia . Rachmawati, Nurul Aisyah Rossieta, Hilda Sondang Eka Rahmawati Sylvia Veronica Siregar Tandid Nasal Tengku Riza Zarzani N Viska Anggraita, Viska Yuniasih, Rafika Zalida Afni