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All Journal International Journal of Applied Sciences in Tourism and Events Valid Jurnal Ilmiah Journal of Applied Sciences in Accounting, Finance, and Tax
Anak Agung Putri Suardani
Politeknik Negeri Bali
Arts Humanities Economics, Econometrics & Finance Social Sciences

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Journal : Valid Jurnal Ilmiah

 1 
EVALUASI KEPUASAN PELANGGAN DI BELMOND JIMBARAN PURI BALI MELALUI LEADING QUALITY ASSURANCE I Ketut Astawa; Anak Agung Putri Suardani; Istiarto Istiarto
Valid: Jurnal Ilmiah Vol 14 No 2 (2017)
Publisher : Sekolah Tinggi Ilmu Ekonomi AMM

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (870.878 KB) | DOI: 10.35748/valid.v14i2.41

Abstract

Improving customers’ satisfaction is important in the hospitality industry. On the other hand, quality services encourage customer satisfaction. Therefore, offering product (tangible) and services (intangible) to customers need to be standardized. Belmond Jimbaran Puri Bali committed to excellent service by implementing Leading Quality Assurance (LQA) standard. LQA standard is specializes in providing quality assurance audits, benchmarking analysis and training services to the luxury hospitality industry. This research is aiming to evaluate the implementation of LQA standard to improve the customers’ satisfaction in front office department. Data is analysed by using Context, Input, Process, and Output (CIPP) method and supported by SPSS 17.0 for windows. The finding of implementing LQA standard is in excellent categories. The finding proved that LQA standard is well implemented by Belmond Jimbaran Puri Bali management.
ANALISIS PENGARUH DEBT TO EQUITY RATIO DAN NET PROFIT MARGIN TERHADAP RETURN ON ASSET PADA INDUSTRI MANUFAKTUR DI BURSA EFEK INDONESIA Anak Agung Putri Suardani; I Ketut Astawa
Valid: Jurnal Ilmiah Vol 13 No 2 (2016)
Publisher : Sekolah Tinggi Ilmu Ekonomi AMM

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Abstract

The research is aiming to analyse the influence of debt to equity ratio, net profit margin to return on an asset in the manufacturing industry in Indonesia Stock Exchange by using purposive sampling. The result shows that partially debt to equity ratio has positive influence but no significant to return on asset, the net profit margin has a positive influence and significant to return on an asset in the manufacturing industry in Indonesia Stock Exchange. Simultaneously debt to equity ratio, net profit margin influence significantly to return on an asset in the manufacturing industry in Indonesia Stock Exchange
Co-Authors Hardika, N S I Ketut Astawa Istiarto Istiarto Made Suardani Putu Nadya Dewi Putri Pawitya