E Mohamad
Universiti Teknikal Malaysia Melaka

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Journal : Journal of Industrial Engineering

An Assessment of the Expertise Required of Workers, in the Context of Their Capacity to Cope With Libya’s Fourth Industrial Revolution E Mohamad; H.T Saeid Balrwein; M.A A Rahman; N.A. A., Nor Azlan; M.S Abd Rahman; A Saptari
JIE Scientific Journal on Research and Application of Industrial System Vol 5, No 1 (2020)
Publisher : President University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33021/jie.v5i1.1267

Abstract

The advent, of Libya‘s fourth industrial revolution (4IR), rendered the structure of the country‘s smart factories exceedingly intricate, vibrant and variable. Several investigators, in this domain, believe that the most significant factors, influencing the outcome of Libya‘s 4IR, are the skills gap and manpower development issues. In order for the 4IR to progress, it is crucial that more sophisticated capabilities be developed. This undertaking should begin with an assessment of the existing expertise of the stakeholders themselves (self-evaluation). The purpose of this exercise, is to identify the deficiency in skills, with regards to the skill sets, that are essential for the 4IR. This calls an evaluation of the stakeholders‘ degree of comprehension regarding the 4IR, and their willingness to involve themselves in this exercise. Stakeholders both within and beyond Libya‘s manufacturing division, should be taken into account for this evaluation. The main objective, of this study, is to ascertain the impact of 4IR, on the aspects of human labour and work organization. To achieve this objective, we opted for the quantitative method. A questionnaire was formulated to scrutinize every single detail in the manpower‘s supply chain, stretching from Libya‘s learning system to its workforce.
Online Booking Systems for Managing Queues at The Road Transport Department E Mohamad; I Anak Jiga; R Rahmat; A Azlan; M.S Abd Rahman; A Saptari
JIE Scientific Journal on Research and Application of Industrial System Vol 4, No 1 (2019)
Publisher : President University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (599.596 KB) | DOI: 10.33021/jie.v4i1.745

Abstract

In Malaysia, the Road Transport Department (RTD) is one of the public sectors facing the issue of having excessive waiting times at their service counter. Various alternatives have been proposed to address this problem, such as implementing an e-government service via the official RTD portal and creating other units so that the demand can be segregated, which also involves the creation of other agencies including myEG and UTC. However, the problem has persisted and has even become one of the most urgent policy issues that plague the RTD. Thus, this study aims to propose an online system that will help manage queue during the service and therefore optimise the waiting time. Several methods were employed to achieve the objectives, including conducting semi-structure interview, observation, and time study at RTD Bukit Katil, Melaka, developing the online system with Adobe Dream Weaver, Oracle SQL Developer software, and Adobe Cold Fusion, and validating and verifying the system using usability studies and questionnaires. The first online system involves an online queue number booking system. With this developed system, clients can use an online system to book their queue number. Furthermore, this system provides clients with the duration of the waiting time so that they can be present at the counter in time before their assigned service. The second proposal involves utilising an online queue booking system. With this system, clients can book their appointment according to the specific time with the RTD staff. This system also makes it possible for the client to come and to be serviced on time. This system aims to optimise the waiting time at the RTD, improve customer satisfaction, and serve as a reference for other government agencies so that their services can be improved