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All Journal Restorica: Jurnal Ilmiah Ilmu Administrasi Negara dan Ilmu Komunikasi Pencerah Publik
Shanty Bahar Ising
Universitas Muhammadiyah Palangkaraya
Languange, Linguistic, Communication & Media Social Sciences

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Journal : Pencerah Publik

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Kualitas Pelayanan Pajak Kendaraan Bermotor dan Bea Balik Nama Kendaraan di Kantor Samsat Kota Palangka Raya Provinsi Kalimantan Tengah Shanty Bahar Ising; Novi Damayanti
Pencerah Publik Vol 2 No 1 (2015): Pencerah Publik
Publisher : Institute for Research and Community Services Universitas Muhammadiyah Palangkaraya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33084/pencerah.v2i1.782

Abstract

This research aims to know, describe and analyze the quality of the motor vehicle tax and the customs name (PKB and BBNKB) in the office of SAMSAT City Palangka Raya Province of central Kalimantan. The method used is qualitative exploitation, research conducted is a descriptive study where SAMSAT (one-stop Manunggala administration system) Palangka Raya City was chosen as the location of research. Data Collection Techniques use interviews, documentation, and observations. Based on the research results that the quality of the vehicle tax Service and the name of the motor vehicle (PKB and BBNKB) in the city Palangka Raya Province of central Kalimantan. Regarding the timeliness of the waiting time is good, officers work in accordance with the prescribed clock and related process waiting time depends on readiness of the applicant's requirements, but based on a research interview with the community that for the processing time is still Poorly can be in the value of a fast service that is not through the specified stages.
Kualitas Penanganan Pengaduan Tindak Kekerasan pada Anak dan Perempuan di Unit Perlindungan Perempuan dan Anak Polda Kalteng Shanty Bahar Ising; Ayudita Trapsilo Jati
Pencerah Publik Vol 4 No 2 (2017): Pencerah Publik
Publisher : Institute for Research and Community Services Universitas Muhammadiyah Palangkaraya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33084/pencerah.v4i2.824

Abstract

This study aims to find out how the quality of complaints of acts of violence against children and women in the Central Kalimantan Regional Police PPA Unit. The method used is the Qualitative method, the research conducted was descriptive research in which the Central Kalimantan Regional Police PPA Unit was the research location. Data collection techniques use observation, interviews, and documentation. Based on the results of the study, the Quality of Handling Complaints on Violence Against Children and Women of the Central Kalimantan Regional Police PPA Unit is still not optimal, because of the five service quality indicators there are two indicators that have not run well, namely Tangibles, and Responsiveness while the three indicators that have gone well are reliability indicator, Assurance, and Empathy.
Co-Authors Ayudita Trapsilo Jati Mujiono Mujiono Mujiono Mujiono Novi Damayanti