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All Journal Restorica: Jurnal Ilmiah Ilmu Administrasi Negara dan Ilmu Komunikasi Pencerah Publik
Sabirin Muhtar
Universitas Muhammadiyah Palangkaraya
Languange, Linguistic, Communication & Media Social Sciences

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Journal : Pencerah Publik

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Kualitas Pelayanan di Perseroan Terbatas Pegadaian (Persero) Cabang Palangkaraya Sabirin Muhtar; Hini Fitriya
Pencerah Publik Vol 2 No 1 (2015): Pencerah Publik
Publisher : Institute for Research and Community Services Universitas Muhammadiyah Palangkaraya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33084/pencerah.v2i1.783

Abstract

This research aims to determine the implementation and factors that become a barrier and supporter in the quality of service in the company's local pawnshop (Persero) Palangkaraya branch of central Kalimantan. The type of research used is qualitative research methods with descriptive analytical techniques. Researcher's position in qualitative research, the researcher is a planner, Data collector Executor, analysis, data interpreter and eventually, researchers become the reporter of the results of his research. The data source in this study is the employees of the company's limited pawnshop (Persero) Palangkaraya branch that serves customers and customers. Based on the results of the research can be explained that the service of the company's pawnshop (Persero) Palangkaraya Branch Central Kalimantan, a barrier factor encountered (1) the number of complaints from the customer about the timeliness that resulted in Quality of service to limited liability company. Pawnshop (Persero) Palangkaraya Branch still not quality. (2) Accuracy of service is not good, because there are still employees who are less thorough in the transaction to the customer. (3) Polite and friendly attitude given by the officers of the limited liability company (Persero) Palangkaraya branch to the community. (4) is still a lack of convenience in service so that customers feel complicated in dealing in the company of Pawnshop Limited (Persero) Palangkaraya branch. (5) Still lacks the support of existing facilities and infrastructures. (6) Still, the lack of participation in the community.
Kinerja Bidang Pariwisata dalam Pengembangan Destinasi dan Industri Pariwisata pada Dinas Kebudayaan, Pariwisata, Pemuda dan Olahraga Kabupaten Katingan Sabirin Muhtar; Muhammad Iqbal Nawawi
Pencerah Publik Vol 3 No 2 (2016): Pencerah Publik
Publisher : Institute for Research and Community Services Universitas Muhammadiyah Palangkaraya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33084/pencerah.v3i2.799

Abstract

This study aims to provide an overview of the Performance of the Tourism Sector in Destination and Tourism Industry Development at the Katingan Regency Culture, Tourism, Youth and Sports Agency. The method used in this study is descriptive qualitative. Where is the technique of collecting data by observation, interviews, and documentation. Data analysis uses qualitative data analysis procedures, namely extracting meaning, drawing, explaining and placing data on their respective contexts. The results of the research show in this research are the Performance of Tourism in Destination and Tourism Industry Development at the Katingan Regency Office of Culture, Tourism, Youth and Sports. But the need for community participation in tourism development and the synergy of government programs and related institutions will be even better in developing tourism in Katingan Regency, because considering tourism in Katingan Regency is still virgin or still natural with objects in the form of lakes, mountains, rivers, rocks and others that are still natural.
Co-Authors Hini Fitriya Muhammad Iqbal Nawawi Priadi Priadi