Article Per Year (5 Year)
p-Index From 2020 - 2025
0
P-Index
This Author published in this journals
All Journal E-Jurnal Manajemen Universitas Udayana
Putu Bayu Dewangga Primananda
Fakultas Ekonomi dan Bisnis Universitas Udayana
Decision Sciences, Operations Research & Management

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Pengaruh Dimensi Kualitas Pelayanan Terhadap Kepuasan Konsumen Pada Good Deal Restaurant Putu Bayu Dewangga Primananda; Putu Yudi Setiawan
E-Jurnal Manajemen Vol 3 No 3 (2014)
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Udayana

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (199.481 KB)

Abstract

Perception of service quality is reflected in consumers assessment of the realities and expectations of the service he felt. Tangibles, reliability, assurance, responsiveness, and empathy are the five dimensions of service quality. Some 126 respondents were selected as the study sample. Multiple linear regression analysis techniques as data analysis techniques used in testing the impact of service quality on customer satisfaction on Good Deal Restaurant. Results of testing of physical evidence, reliability, assurance, responsiveness, and empathy as a dimension of service quality on customer satisfaction in a Good Deal Restaurant showed a significant positive effect. The results of this test indicate that consumer satisfaction visited Good Deal Restaurant is affected by the quality of service offered. Key words: tangibles, reliability, responsiveness, assurance, emphaty
Co-Authors Putu Yudi Setiawan