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All Journal Jupiter JURIKOM (Jurnal Riset Komputer) Journal of Computer System and Informatics (JoSYC) KLIK: Kajian Ilmiah Informatika dan Komputer
Joy Nashar Utamajaya
STMIK Borneo Internasional, Balikpapan
Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Electrical & Electronics Engineering Industrial & Manufacturing Engineering Library & Information Science

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Journal : KLIK: Kajian Ilmiah Informatika dan Komputer

 1 
Analisis Kepuasan Pengguna Terhadap Layanan Aplikasi Brimo Menggunakan Mobile Service Quality dengan Metode CSI Dini Andini; Joy Nashar Utamajaya
KLIK: Kajian Ilmiah Informatika dan Komputer Vol. 3 No. 4 (2023): Februari 2023
Publisher : STMIK Budi Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30865/klik.v3i4.593

Abstract

BRImo currently presents a variety of services that will make it easier for its users to make banking transactions. The problem with this research is that system errors often occur and based on reviews on the Google Playstore, there are many responses from users to the application. Users also provide positive responses and negative responses in the form of complaints given by users, one of which is the access speed when using the BRImo application. Users also feel disappointed in the application so that interest in using the application decreases. Because there are still a number of complaints and unsatisfactory ratings, it is necessary to conduct research on user satisfaction in order to find out how high user satisfaction is with the BRImo application. The method used in this study uses the Customer Satisfaction Index (CSI) method to measure the percentage of satisfaction of BRImo application users. This study will use the dimensions contained in mobile service quality which have been modified to suit the object studied in this study. The data used to be processed in this study were obtained from the results of a questionnaire with a total of 15 questions. Respondents in this study amounted to 100 respondents. After collecting data from respondents, the data will be tested for validity and reliability in order to find out how valid and reliable the data will be processed later using the CSI method. The results of this study can be seen in the calculation of the CSI method, the percentage of user satisfaction is 81.33% and it can be stated that customers feel "Very Satisfied" with the service quality of the BRImo application
Pengukuran Kepuasan Pengguna Aplikasi Camscanner Menggunakan Metode End-User Computing Satisfaction (EUCS) Siti Aminah; Joy Nashar Utamajaya
KLIK: Kajian Ilmiah Informatika dan Komputer Vol. 3 No. 4 (2023): Februari 2023
Publisher : STMIK Budi Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30865/klik.v3i4.633

Abstract

Communication technology plays an important role in our life. An example is the use of a communication technology called a smartphone. Smartphones can help people connect regardless of distance, space or time. Smartphones are crucial for students to support academic activities on campus. Often students get files in hardcopy form, so students will find it quite difficult to carry these files. With this problem students can take advantage of the CamScanner application on smartphones to scan all manual files into digital form without having to queue to the photocopying place. User satisfaction with system performance is a benchmark for implementing information technology. This study uses the End User Computing Satisfaction (EUCS) method to determine user satisfaction with the CamScanner application. To obtain data as research material, research questionnaires were distributed to employees by adopting the dimensions of the End User Computing Satisfaction method, namely the dimensions of Content, Accuracy, Format, Easy of Use and Timeliness. Data collection was carried out by distributing questionnaires to 72 Balikpapan students. It was found that the STMIK Borneo International Balikpapan students were very satisfied in using the CamScanner application. Based on the results of the tests that have been carried out, it shows that the percentage of all dimensions is above 80%, namely the Content dimension is 83.6%, the Accuracy dimension is 83.2%, the Format dimension is 83.3% , the Easy of Use dimension is 81.4% and the Timeliness dimension is 82.3% with dimensions that have a significant effect, namely the dimensions of Content, Accuracy and format
Co-Authors Adi Hermawansyah Aditya Pratama Afrina Afrina Ayu Sri Wahyuni Darlinda Darlinda Deasylia Aryanti Dina Evitria Dini Andini Fatma Wati Ima Irumas Jakaria Jakaria Nur Astuti Rini Fitriani Sarmila Sari Siti Aminah Surmiati Tri Al Al An Sori