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Analisis Kepuasan dan Hubungannya dengan Loyalitas Pasien Rawat Inap di Rumah Sakit Umum Cut Meutia Kota Langsa Sri Wahyuningsih; Donal Nababan; Jasmen Manurung
JOURNAL OF HEALTHCARE TECHNOLOGY AND MEDICINE Vol 7, No 1 (2021): APRIL 2021
Publisher : Universitas Ubudiyah Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33143/jhtm.v7i1.1391

Abstract

Rumah Sakit Umum Cut Meutia Langsa merupakan institusi pelayanan kesehatan dari PT. Cut Meutia Medika. Pada tahun 2019 terjadi penurunan kunjungan rawat inap yaitu sebanyak 7.744 orang pada tahun 2018 dan 6.125 orang pada tahun 2019. Tujuan penelitian ini adalah untuk menganalisis hubungan antara variabel kepuasan (produk, proses, dan purna jual) dengan loyalitas pasien rawat inap di RSUD Cut Meutia Kota Langsa. Jenis penelitian yang digunakan adalah metode survei observasional melalui desain studi cross sectional. Populasi dalam penelitian ini adalah seluruh pasien yang pernah / sedang dirawat di ruang rawat inap kelas I, kelas II, kelas III RSUD Cut Meutia Kota Langsa dalam sebulan terakhir sebanyak 300 orang. Pengambilan sampel menggunakan random sampling dengan jumlah sampel 171 orang. Hasil penelitian ini menemukan bahwa terdapat hubungan yang signifikan antara kepuasan responden terhadap (produk, proses dan purna jual) Rumah Sakit dengan loyalitas responden terhadap variabel produk p.value adalah 0,000 (P <0,05), variabel proses dengan p.value 0,000 (P <0,05) dan variabel purna jual dengan p.value 0,000 (P <0,05). Untuk variabel yang sangat mempengaruhi loyalitas responden setelah dilakukan analisis multivariat adalah variabel proses dengan nilai OR terbesar yang diperoleh yaitu 35,743. Berdasarkan hasil tersebut, telah dikembangkan switching barrier dan suara untuk meningkatkan kepuasan dan loyalitas pasien rawat inap di RSUD Cut Meutia.Kata Kunci: Kepuasan (Produk, Proses dan Purna Jual), Loyalitas, Rawat Inap, Rumah Sakit
HUBUNGAN POLA KONSUMSI DENGAN STATUS GIZI PADA WARGA BINAAN SOSIAL DI PANTI ASUHAN UPT. PELAYANAN SOSIAL ANAK DINAS SOSIAL PADANGSIDIMPUAN TAHUN 2019 Lia Rosa Veronika Sinaga; Jasmen Manurung; Seri Asnawati Munthe; Rahmatunnisa Sinaga
JOURNAL OF HEALTHCARE TECHNOLOGY AND MEDICINE Vol 6, No 1 (2020): APRIL 2020
Publisher : Universitas Ubudiyah Indonesia

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Abstract

ABSTRAK Gizi merupakan salah satu faktor penting yang menentukan tingkat kesehatan dan keserasian antara perkembangan fisik dan mental dalam masa tumbuh kembang anak. UPT. Pelayanan Sosial Anak Dinas Sosial Padangsidimpuan adalah salah satu panti asuhan yang melayani anak-anak dari usia sekolah dasar sampai dengan sekolah menengah atas. Dari studi pendahuluan yang di lakukan disini terhadap 30 sampel di dapat hasil 9 orang anak SD memiliki IMT/U < - 2 SD, 7 orang anak SMP memiliki IMT/U < - 2 SD, dan 5 orang anak SMA memiliki IMT/U < - 2 SD. Penelitian ini bersifat deskriptif analitik dengan metode cross sectional. Pengumpulan data dilaksanakan dengan melakukan pengukuran BB, TB dan wawancara pola konsumsi dengan SQ-FFQ. Sampel penelitian ini adalah total sampling dengan jumlah 77 responden dengan analisa data menggunakan uji Chi square. Berdasarkan hasil penelitian responden memiliki pola konsumsi yang cukup sebanyak 45,5% dan status gizi yang normal sebanyak 49,4%. Responden dengan pola konsumsi yang kurang memiliki status gizi yang kurus lebih tinggi dengan persentase sebesar 60,0%. Kesimpulannya berdasarkan hasil pengujian menunjukkan p-value sebesar 0,000 yang berarti terdapat hubungan yang bermakna antara pola konsumsi dan status gizi. Diharapkan kepada Dinas Sosial terkait agar dapat memperhatikan anggaran makan untuk WBS serta diperlukan pendidikan tentang pentingnya menjaga pola makan teratur untuk status gizi yang lebih baik. Keywords : Pola Konsumsi, Status Gizi, Panti Asuhan
HUBUNGAN KARAKTERISTIK AKSEPTOR DAN FASILITAS PELAYANAN KELUARGA BERENCANA (KB) DENGAN PEMILIHAN METODE KONTRASEPSI DI DESA SEI TUAN KECAMATAN PANTAI LABU KABUPATEN DELI SERDANG TAHUN 2019 Lia Rosa Veronika Sinaga; Jasmen Manurung; Henny Arwina Bangun; Rosi Restu Nauli Siburian
Jurnal Akrab Juara Vol 5 No 4 (2020)
Publisher : Yayasan Akrab Pekanbaru

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Abstract

Penelitian ini bertujuan untuk mengetahui Hubungan karakteristik akseptor dan fasilitas pelayanan keluarga berencana (KB) dengan pemilihan metode kontrasepsi di Desa Sei Tuan Kecamatan Pantai Labu Kabupaten Deli Serdang Tahun 2019. Jenis penelitian ini adalah kuantitatif dengan menggunakan metode survey analitik dengan rancangan penelitian Cross Sectional. Populasi dalam penelitian ini adalah PUS yang menjadi akseptor KB di Desa Sei Tuan sebanyak 74 PUS yang sekaligus akan menjadi sampel pada penelitian ini. Pengambilan data dengan cara membagikan kesioner, analisis hubungan dengan uji statistik Chi Square. Analisis statistik diperoleh pendidikan akseptor (p-value 0,034), pekerjaan (p-value 0,025), paritas (p-value 0,001) dan fasilitas pelayanan KB (p-value 0,014) memiliki hubungan dengan pemilihan metode kontrasepsi, sedangkan umur akseptor (p-value 0,076) dan pendapatan (p-value 0,320) tidak memiliki hubungan dengan pemilihan metode kontrasepsi. Disarankan bagi instansi kesehatan agar dapat meningkatkan kualitas tenaga kesehatan dengan memberikan pelatihan kepada bidan desa dan menyediakan alat kontrasepsi untuk jangka panjang (Implant dan IUD) disetiap tempat pelayanan kontrasepsi, meningkatkan penyuluhan mengenai MKJP kepada PUS
ANALISA CAPAIAN INDIKATOR KAPITASI BERBASIS KOMITMEN (KBK) PELAYANAN TERHADAP PEMBAYARAN DANA KAPITASI DI PUSKESMAS HUTABAGINDA KECAMATAN TARUTUNG KABUPATEN TAPANULI UTARA TAHUN 2019 Jasmen Manurung
Jurnal Akrab Juara Vol 6 No 2 (2021)
Publisher : Yayasan Akrab Pekanbaru

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Abstract

Jenis penelitian yang digunakan adalah kualitatif dengan pendekatan studi kasus, yang dilakukan di Puskesmas Hutabaginda Kecamatan Tarutung Kabupaten Tapanuli Utara mulai bulan Maret – September 2020. Informan kunci (key informan) adalah Kepala UPT Puskesmas Hutabaginda Kecamatan Tarutung dan informan utama (primary informan) adalah penanggung jawab dan pelaksana program prolanis, operator P-care (Petugas yang bertanggung jawab melakukan input data) dan bendahara Dana Kapitasi JKN di Puskesmas Hutabaginda Kecamatan Tarutung. Hasil penelitian menunjukkan bahwa peserta prolanis terdaftar di wilayah kerja puskesmas belum cukup antusias pada kegiatan prolanis yang dilaksanakan oleh puskesmas, sehingga menyebabkan indikator KBKP tidak memenuhi target zona aman. Ketersediaan SDM dan fasilitas lainnya yang menunjang pelaksanaan indikator KBKP yang dimiliki oleh puskesmas sudah cukup memadai.
THE INFLUENCE OF HEALTH PROMOTION USING POSTER MEDIA ON STUDENTS' KNOWLEDGE AND ATTITUDES ABOUT HEALTHY FOOD AT SHANTO THOMAS 2 ELEMENTARY SCHOOL, MEDAN CITY IN 2024" Liarosa Veronika Sinaga; Buulolo, Sitimawar; Jasmen manurung; Seri Asnawati Munthe
TOUR HEALTH JOURNAL Vol. 3 No. 4 (2024): Tour Health Journal
Publisher : Akupun Tour Publisher

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Abstract

Purpose:Snacks are food and drinks processed by food craftsmen at the point of sale or served as ready-to-eat food that will be sold to the public. The importance of information about snacks because children often consume snacks and parents and children's knowledge about healthy snacks is still lacking. Snacks function as the main food or snacks for children and nutritional intake for children. The general objective of the study was to determine the effect of health promotion using poster media on students' knowledge and attitudes about healthy snacks at SD Shanto Thomas 2 Medan City in 2024. Method: This study uses a quantitative Method. This type of research is a quasi experiment where the design form used is one group pre-test and post-test. This research will be conducted at SD Shanto Thomas 2 Medan City. The sample in this study used the total population technique in SD Shanto Thomas 2 Medan City as many as 102 people. The research variables are knowledge and attitude Results: The results showed that the average knowledge of students before being given health promotion using poster media was 3.49 with a standard deviation of .992, while the average knowledge of students after being given health promotion using poster media about healthy snacks was 9.45 with a standard deviation of 726. The difference in the average knowledge of students before and after being given health promotion was 5.62. while after being given health promotion the average knowledge value became 9.45. The results of the study showed that the average attitude of students before being given health promotion using poster media about healthy snacks was 6.00 with a standard deviation of 1.024, while the average attitude of students after being given health promotion through poster media about healthy snacks was 9.11 with a standard deviation of 673. Disscusion and Conclusion: The difference in the average attitude of students before and after being given health promotion was 3.11. While after being given health promotion, the average attitude value of students was 6.00 to 9.11 after being given health promotion through poster media and it is expected that health promotion about snacks with the poster method will still be given.
GERAKAN RUMAH SEHAT : KAMPANYE LINGKUNGAN BERSIH BEBAS DEMAM BERDARAH DENGUE (DBD) DI DESA SIONGGANG KECAMATAN BUNTU PANE TAHUN 2025 Munthe, Seri Asnawati; Liarosa Veronika Sinaga; Jasmen Manurung; K, Yuni
Jurnal Abdimas Mutiara Vol. 6 No. 2 (2025): JURNAL ABDIMAS MUTIARA (IN PRESS)
Publisher : Universitas Sari Mutiara Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51544/jam.v6i2.6209

Abstract

Dengue Hemorrhagic Fever (DHF) is one of the environmental-based diseases, namely a pathological condition in the form of abnormal function or morphology of an organ of the body caused by human interaction with everything around it that has the potential for disease. The environment greatly influences the incidence of Dengue Hemorrhagic Fever (DHF), especially an environmental condition with poor sanitation (Arsyad et al., 2020).. Dengue Hemorrhagic Fever (DHF). For this reason, a clean house movement is needed to eradicate mosquito breeding places. This Community Service aims to increase public awareness of mosquito breeding places and reduce DHF cases. After participating in the Healthy Home Movement, it turned out that the community was enthusiastic about participating and there was an increase in knowledge from an average of 56 before and an average after counseling of 88 so that there was an increase of 32 points. In addition, the mutual cooperation participants were also very enthusiastic, as seen from various parties involved and even the village head provided the necessary equipment. For this reason, it is hoped that the community will be able to prevent the spread of Dengue Fever so that DHF cases decrease and the home environment is clean.
The Relationship Between Smoking Habits And Nutritional Status With Ari Incidence In The Working Area Of Onan Hasang Health Center, 2023 Munthe, Seri Asnawati; Agnes N; Lia Rosa Veronika Sinaga; Jasmen Manurung
TOUR HEALTH JOURNAL Vol. 2 No. 2 (2023): TOUR HEALTH JOURNAL
Publisher : Akupun Tour Publisher

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Abstract

ISPA can be caused by three factors, namely the individual's childhood factors, behavioral factors, and environmental factors. Individual childhood factors include: child's age, birth weight, nutritional status, vitamin A, and immunization status. Behavioral factors include behavior to prevent and control CI in infants, or the active role of the family/community in fighting CI. Environmental factors include: indoor air pollution (cigarette smoke and high concentrations of cooking fuel smoke), house ventilation and residential density (Prabu, 2009). The habit of parents smoking inside the house makes babies become passive smokers who are constantly exposed to cigarette smoke. Homes with parents who have smoking habits have the opportunity to increase the incidence of ARI by 7.83 times compared to homes where parents do not smoke in the house. Meanwhile, the number of smokers in the family is quite large (Rahmayatul, 2013). Onan Hasang Medical Center that ISPA is a disease that ranks in the top 10 every year, based on this, researchers are interested in conducting research. This type of research is quantitative with a cross-sectional design which aims to determine the relationship between nutritional status and smoking with the incidence of ISPA at the Onan Hasang Health Center in 2023. The population is all mothers who have toddlers who visit the Onan Hasang Health Center. The data will be processed using a computer and presented in a narrative and tabular manner and then analyzed using univariate and bivariate. The statistical test used is the chi-square test. After conducting research, it was found that there was a relationship between smoking and nutritional status with the incidence of ARI at the Onan Hasang Health Center, for this reason it was suggested that families avoid smoking and maintain the nutritional status of their children.
An Analysis of the Quality of Posyandu Cadre Performance on the Level of Elderly Satisfaction in the Working Area of ​​the PON Village Health Center, Serdang Bedagai Regency in 2024 Meilani br Ginting, Devy; Mindo Tua Siagian; Henny Arwina Bangun; Donal Nababan; Jasmen Manurung
JURNAL KESMAS DAN GIZI (JKG) Vol. 8 No. 1 (2025): Jurnal Kesmas dan Gizi (JKG)
Publisher : Fakultas Kesehatan Masyarakat Institut Kesehatan Medistra Lubuk Pakam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35451/zyrmds66

Abstract

The performance of posyandu cadres reflects the results of the implementation of tasks and responsibilities carried out in health service activities for the elderly. Optimal performance plays an important role in creating satisfaction for the elderly as recipients of posyandu services. This satisfaction reflects the expectations and perceptions of the elderly regarding the quality of services provided by cadres during the activities. This study aims to evaluate the quality of posyandu cadre performance and its relationship to the level of satisfaction of the elderly in the work area of ​​the PON Village Health Center. This study used an associative design with a quantitative approach, involving 134 elderly respondents as samples. The instrument used in data collection was a structured questionnaire. The results of the analysis showed that the cadre performance variable consisted of two main factors, namely attitude and activity. Meanwhile, the elderly satisfaction variable was formed from three factors, namely reliability, empathy, and the suitability of expectations with reality. Statistical analysis showed a significant relationship between cadre performance and the level of satisfaction of the elderly, with a P value of 0.000 (p <0.05). Based on these findings, it is recommended that posyandu cadres continue to improve their productivity and quality of service. Cadres are also expected to actively participate in coaching programs from the Health Center and be more optimal in conveying information to the elderly during the implementation of integrated health post activities.
Factors Associated with Work Stress Risk Among Crew Members of the Kelud Ship at Belawan Port in 2025 Hendry, Baringin; Donal Nababan; Henny Arwina Bangun; Lukman Hakim; Jasmen Manurung
JURNAL KESMAS DAN GIZI (JKG) Vol. 8 No. 1 (2025): Jurnal Kesmas dan Gizi (JKG)
Publisher : Fakultas Kesehatan Masyarakat Institut Kesehatan Medistra Lubuk Pakam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35451/fajmb758

Abstract

Work stress is a state of tension that arises due to an imbalance between physical and psychological demands. Factors contributing to work stress include both job-related and individual factors. This study aims to analyze the factors associated with the risk of work stress among crew members of the Kelud Ship at Belawan Port in 2025. The study used a descriptive analytic design with a cross-sectional approach. The research was conducted from July 2024 to March 2025. The sampling technique used was accidental sampling, involving 50 crew members of the Kelud Ship at Belawan Port. The results showed significant relationships between age (p=0.035), physical work environment (p=0.001), workload (p=0.005), salary or wages (p=0.001), and interpersonal relationships (p=0.000) with the risk of work stress. The most dominant factor influencing work stress risk was workload. Therefore, it is recommended that the management of the Kelud Ship organize crew activities more efficiently, manage working and rest times appropriately to prevent fatigue, implement fair task rotations to avoid monotony, and maintain a balanced workload. Additionally, fostering open communication between the crew, captain, and management is essential to reduce misunderstandings and create a more harmonious working environment that promotes mutual support among crew members.
Factors Affecting the Quality of Life of the Elderly in the Working Area of Medan Denai Public Health Center in 2025 Siegal, Yosphine Sol; Taruli R Sinaga; Jasmen Manurung; Donal Nababan; Henny Arwina Bangun
JURNAL KESMAS DAN GIZI (JKG) Vol. 8 No. 1 (2025): Jurnal Kesmas dan Gizi (JKG)
Publisher : Fakultas Kesehatan Masyarakat Institut Kesehatan Medistra Lubuk Pakam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35451/z5dqds18

Abstract

The aging process results in muscle weakness, physical decline, and various degenerative diseases. These factors significantly affect the quality of life of the elderly, as they reduce independence and force them to rely on others for assistance. This study aimed to analyze the factors affecting the quality of life of the elderly in the working area of the Medan Denai Public Health Center in 2025. A quantitative research approach with a descriptive correlational design was used. The research was conducted from July 2024 to January 2025 at the Medan Denai Health Center. The sample consisted of 143 elderly individuals selected through accidental sampling, specifically those who visited the health center for treatment or consultation. The results showed a significant relationship between quality of life and several variables: gender (p = 0.001), marital status (p = 0.000), income (p = 0.005), stress (p = 0.005), social interaction (p = 0.007), and family support (p = 0.001). The most dominant factor influencing the quality of life was family support. Therefore, it is recommended that the elderly receive sufficient support to remain active and independent in their daily activities. Social interaction with peers should be encouraged to prevent loneliness, which could lead to stress. Furthermore, providing educational support and involving retired or non-working elderly in light, non-competitive, and deadline-free tasks can enhance their sense of productivity and usefulness within the family. Health centers are encouraged to continue supporting the elderly and to conduct family education programs to promote independence and activity among elderly individuals in their daily routines