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All Journal Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Jurnal Manajemen Bisnis Transportasi dan Logistik
Miskul Firdaus
Sekolah Tinggi Manajemen Transportasi Trisakti
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences Transportation Other

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Journal : Jurnal Manajemen Bisnis Transportasi dan Logistik

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PELAYANAN PENANGANAN BAGASI UNTUK MENINGKATKAN KEPUASAN PENUMPANG Miskul Firdaus; Andi Nur Eviani
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 1, No 2 (2015): Januari
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (651.372 KB) | DOI: 10.54324/j.mbtl.v1i2.395

Abstract

Every day, PT. Metro Batavia Air is serving more than 170 flights in 42 destinations in Indonesia and outside Indonesia such as Guangzhou, Kuching, Singapore, Dili, Riyadh, and Jeddah. This study is aimed to find out the adjustment level of the service of baggage handling to the customers’ satisfaction of Batavia Air route Makassar-Jakarta in 2011. This study used two methods which are data collection from the field and library research and data analysis using Likert Scale and Cartesius Diagram. The result shows that the mean score of the company’s performance is 3,66 % and the mean score of the interest level of passengers is 4,39 %. The result of the adjustment level of the company’s performance and the interest level of passengers is 83, 37 %. It means Batavia Air serve well and can fulfill the customers’ satisfaction for route Makassar-Jakarta.
Co-Authors Andi Nur Eviani Dian Artanti Arubusman Hargiani, Fransisca Xaveria Ismiyati Ismiyati Zeinyta Azra Haroen