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All Journal Velocity: Journal of Sharia Finance and Banking Velocity: Journal of Sharia Finance and Banking JIMEK
M. Fathrezza Imani
IAIN Pekalongan
Religion Economics, Econometrics & Finance Social Sciences

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Journal : Velocity: Journal of Sharia Finance and Banking

 1 
Pengaruh Pengetahuan, Sanksi, Kesadaran dan Kualitas Pelayanan Petugas Pajak Terhadap Kepatuhan Pajak M. Fathrezza Imani; Imahda Khoiri Furqon
Velocity: Journal of Sharia Finance and Banking Vol. 2 No. 1 (2022): May 2022
Publisher : Department of Islamic Banking, Faculty of Islamic Economics and Business, UIN K.H. Abdurrahman Wahid Pekalongan

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1151.058 KB) | DOI: 10.28918/velocity.v2i1.5080

Abstract

This research was conducted with the aim of analyzing the effect of Knowledge, Sanctions, Awareness and Service Quality of Tax Officers on Taxpayer Compliance. Data obtained through a questionnaire distribution survey and supported by the Regional Office or Regional Office of the Directorate General of Taxes. The analytical method used is descriptive quantitative. The test results show that partially Tax Knowledge has a significant effect on Taxpayer Compliance, Tax Sanctions have no significant effect on Taxpayer Compliance, Tax Officer Service Quality has no significant effect on Taxpayer Compliance, Taxpayer Awareness has no significant effect on Taxpayer Compliance.
Pengaruh Strategi Promosi Produk, Kualitas Pelayanan dan Citra Perusahaan terhadap Kepuasan Nasabah M. Fathrezza Imani; Ria Anisatus Sholihah
Velocity: Journal of Sharia Finance and Banking Vol. 3 No. 1 (2023): May 2023
Publisher : Department of Islamic Banking, Faculty of Islamic Economics and Business, UIN K.H. Abdurrahman Wahid Pekalongan

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (549.59 KB) | DOI: 10.28918/velocity.v3i1.6263

Abstract

To determine the impact of product promotion methods, service excellence, and company image on customer satisfaction, this study used a quantitative research technique. The study's participants are Bank Jateng Kajen Branch Office customers who reside in the Pekalongan Regency region. Accidental sampling is the sampling method employed. Both primary and secondary data were employed as sources of information in this investigation. Respondents who had completed questionnaires based on library research were provided books, articles, papers, research journals, and other resources pertinent to the study's subject. The Likert Scale method was employed in the data analysis process, which was followed by the execution of many tests, including the Data Quality Test, the Classical Assumption Test, the Multiple Linear Regression Test, the Hypothesis Testing, and the Coefficient of Determination Test. According to the preliminary results of the tests done for this study, product advertising methods have little effect on customer satisfaction, but service quality and a company's image do. Then it was concurrently claimed that 73.9% of customer happiness is influenced by product promotion strategy, service quality, and company image.
Co-Authors Almas Filzah Imahda Khoiri Furqon M. Khoirul Fikri Ria Anisatus Sholihah